If I could give them no stars I would. We had them install flooring just over a year ago with their recommendation of the carpet and LVP and by November the carpet started to show wear. We started calling trying to get someone out to look at it and always got the run around of Bradley is gone, Bradley is Hunting, Bradley is the only one to do claims; no calls no show. I had to call to find out who made our carpet because there invoices do not show anything other then color name and totals, they told us they do this so people cant tell where they are cutting costs at. Finally I found out who made the carpet and called Shaw the carpet manufacturer, and had to take care of the warranty claim through them as I could never get a call back from Cardinal. I also tried to call Cardinal to see if we could get a copy of what the inspection report showed; still no call back. Mind you this is after the worst install ever, it was scheduled for 2.5 days, it took their installers 4.5 days with arguing between the installers in front of us.
The installers didn't bring their own cleaning supplies, they used and burned up my vacuum to clean the carpet after it was installed, they left the garage door open during a dust storm with all our stuff in there and didn't care. One of the installers cut his finger and started bleeding, didn't try and clean up the blood on the NEW carpet, we had to clean it. They were staying till 8 at night getting here between 10am and noon each day. We went in and talked with the salesman and the owner and neither one of them cared about the experience we were having.
If you want to look at flooring go to Franks, they stepped up when Cardinal wouldn't and made it right. Thank you so much to Franks and there installer Mike. They were done in 1.5 days while moving furniture too. Just a FYI you get what you paid for they were cheaper than everyone else in town but now we know why. read more
