The only reason for my 2 stars is because a few of their employees are great! When it was UBS it had great customer service, now it's horrible. I'm trying to paint a house, barn & garage. We've always gotten the stain at UBS. They tell me there is only 1 person in the place that knows how to tint. Apparently they don't keep good records. I was there in October and Gil helped me out and tinted the stain for me. Two weeks ago, John tinted the stain for me. Now I'm trying to get the last 7 gallons in the store (hard to find base) and their "one guy" is out sick, but I can buy the 7 gallons in Richmond and take them to their Westerly store to see if someone might be able to help me (WTF). It is not an option to send an employee from Westerly to Richmond to cover. I'm leaving the place this morning and Gil is in the little building where you have to stop so they can check your receipt. UNBELIEVABLE! I called and canceled the order and told the guy on the phone he should contact their Richmond store so they're not stuck with 7 gallons of my color if the guy should come to work. A very mismanaged business ... no wonder they don't bother opening Richmond on Saturdays. It is the only place I could find the base stain we've been using ... $58.84/gallon out the door. What really sucks is I now have to change the color and start painting all over again. read more