I had a good experience a this DoubleTree hotel located in Downtown Reading, PA. It has virtually…read moreall of the amenities you'd expect from the Hilton brand including onsite dining, digital check in and digital keys, fitness center, meeting rooms, pool, etc. There is onsite garage parking connected to the hotel. The room was clean and I appreciate the good customer service. In the vicinity are entertainment options including local bars in West Reading, Goggleworks Center for the Arts, the Reading Pagoda, City Center, and movie theater. Like many small cities, the nightlight turns down at a decent hour, so plan accordingly. I recommend exercising caution in the neighborhood after hours because of crime. Overall, a good experience and one I'd recommend.

Nice hotel for events. I've never been to an event here or booked a hotel room before, but I've…read morestopped in to browse the lobby and volunteer in the banquet area years ago. Great for guests and attendees going to the Santander Arena and other venues who have to travel. Also, there's bus parking for buses and a 8-story garage adjacent to the hotel. Cons: no public stairs inside the hotel, a loud train drives by intermittently throughout the day and night

Tina C was the best hotel chef I've come across! I stay at a fair amount of hotels for work, and…read morethis one just struck me as a pleasant surprise while on the road. Free breakfasts aren't usually the best, but this location must have a budding chef in Tina! They had this really great breakfast burrito station that made me go back for seconds. Rooms are clean and quiet, and any staff I interacted with were very friendly.

Great service, close to the musical venues, amazing suite set up. The beds are pretty comfortable…read moreand roomy. I love the long curtain rods so they can be closed from any angle. The room and kitchen appointments were more than adequate.

Overall this place is a nice stay for a quick weekend away. It's located nearby many restaurants…read moreand shopping. It took me a couple of rooms to get one that was really clean. The staff was very nice and understanding. The location is upgraded but the cleaning staff just needs to pay closer attention to the small details in the rooms.

moving from goods to others…read more location was close to restaurants and shops. walking distance for normally mobile folks. I'm not, but that's not their fault. room was comfortable and clean. nice sitting area off lobby, including some outside areas. nice, quiet, comfortable. staff was a little apathetic and at one point, mildly hostile. not happy with that, especially with my long history with the Marriott brand. worse, there was no indication in the reservation that there was a parking charge - and it was for an uncontrolled, open lot. I can understand charging for parking under many conditions of scarcity, but this was an open lot. makes no sense.

First night roach in bathroom. Front desk showed no interest; no follow up, not a word. Second…read moreroom: dead bug on night table ( attached) check out day front desk showed absolutely NO interest promised a call...: no manager "available" : 2 e-mails sent to management , no reply... Others checking in were talked down by other associates in front desk. I will def not trust staying here again!

I just stayed here this past weekend, just for a night with a group. It wasn't my turn to make the…read morereservations so I didn't pick it, that was a big mistake. This place was a total dump. The lobby was ratty, the hallway carpets were dirty. I knew we were in trouble by the mountain of cigarette butts all over the entrance and Family Guy playing on the lobby TV. Now don't get me wrong, I love Family Guy and the more..."crude"....the more I like it but totally unprofessional to be playing on the lobby TV with young families around. The room I had, 325 (I believe), was less than clean. Cracks and drippings on/in the walls, about 2 inches of dust all over the "kitchen", the grout in the bathroom was grimy, as was the floor and hair in the shower. I love dogs too but I don't want to hear them barking constantly, either like I did here. Overall the room and property were severely lacking in overall cleanliness and just general maintenance/upkeep. One of the other guys traveling confirmed ever IHG he'd ever been to was a dump too. Next time I'm in the area, I'll stick to the Courtyard Marriott we stayed at the last time over on N. Park Road, I stayed there back in November 2023 and it was phenomenal.

When I went in the front desk clerk was very friendly. He greeted us, asked us where we came from,…read moreand processed the check-in is a swift manner. He even asked whether I preferred a room near the elevator or far from it and which floor. The room was comfortable and came with the appropriate amenities. The only criticism that I have (which is common to most hotels) is that you can hear it when people above you are walking around. I will definitely stay here the next time I am in the area.

This Holiday Inn was ok. Decent size room which seems to have been updated not to long ago. Most of…read morethe staff is friendly and polite but front desk is lacking this. Free breakfast was pretty good with the usual stuff. Sad pancake maker wasn't working. It also has a indoor pool. Otherwise in a decent area. They could update the hallways they are pretty dismal.

My family and I recently went on a trip to Pennsylvania for a couple of days, and stayed at…read moreSurestay Plus by Best Western in Reading Pennsylvania. If you are looking for an affordable hotel to stay the night, Surestay Plus is the way to go. My family and I spent roughly $89.00 for the night. The hotel was recently updated in the past couple of years, but the rooms are very nice, but a little weird shaped. My family with four members had two standard size beds with a mini single sleeper bed. The bathroom was cleaned and filled with soap, shampoo, and conditioner. The only weird aspect of our room was the fact that our window looked into a small blocked off room, that I assume they left when doing renovation. Although our stay was decent, there was an incident occurring at the hotel the night we were there. When my family arrived there was a strange guy walking around the parking lot and he kept on circling around me and my family. On our last trip to the car the strange man was staring at us through the window of his hotel room (creepy), and when we went into the lobby he was just standing there looking at us. That night my family and I barricaded the door and had poor sleep due to this strange man. Moving on to the next day, at breakfast we found out from the hotel staff that the strange man got arrested, because he was asking hotel guests inappropriate questions. Surestay Plus offers a continental breakfast that has eggs, sausage, a waffle maker, bagels, pastries, fruit, cereal, yogurt, juices, hot tea, and coffee. The only downfall is there was not a lot of seating so it felt like you were cramped and the juice machine was out of order. Although my family and I had an unusual experience at Surestay Plus by Best Western, the staff were friendly and polite, the hotel rooms were clean with no visible dirt seen, and our overall stay was not terrible because of the affordability. If you or your family is in Reading Pennsylvania for the day, I would check out Surestay Plus by Best Western, because if their rates continue to be affordable, then I will book with them again.

I stayed here earlier this year when I was in town for an Iron Horse Rambles excursion. The hotel…read moreitself was pretty standard; I personally never expect anything fancy during a hotel stay since I try to balance affordability with comfort. My room on the whole was cozy - I had no problems as a person traveling alone, but given its layout and how narrow parts of the room got, things might have felt more snug if I traveled with a buddy. I always find hotel beds to be overly firm, and that trend continued here. But the couch in the room offered a nice alternative place to sit; and I appreciated having both a couch and a small table while I ate the takeout dinner I ordered for myself one night. I'd give the place an "a-ok" three stars for a decent/average stay...except that both nights that I stayed at Surestay Plus people were partying or tailgating in the parking lot. It was aggravating to say the least. Hotels are for rest as far as I'm concerned; and I was mind blown that the staff allowed people to make as much noise as they did for hours at a time on the property. While Surestay Plus was pretty average on the whole, now that I know what to expect from other guests and staff alike (i.e. noise and not a care in the world about the noise), I will not stay here again during future Iron Horse Rambles weekends.

We were so looking forward to a RELAXING WEEKEND at your hotel. It was anything but. We requested…read morea mobility accessible room but were given a hearing impaired room which was located an extremely long distance from the parking area. I was then informed there was an ADDITIONAL CHARGE for parking. This is ABSOLUTELY RIDICULOUS considering that the parking area, which is FREE PARKING at every other hotel I have stayed in, when you return to your establishment later in the evening is VERY DIMLY LIT. My companion and I did NOT FEEL SAFE having to walk from there to our room. Also, for the price charged per room, you MUST BE KIDDING....... While the walls at your hotel are extremely thin and you can hear your neighbors speaking or tramping loudly on the floor above, the COUP DE GRACE was a 5:30AM FIRE ALARM that occurred after we had spent 14 hours on a fall foliage trip to Jim Thorpe, PA. When I called the front desk to ask for a LATE CHECKOUT, I was told it's not customary to get a late checkout for a fire drill. I went back to bed and 45 minutes later received a phone call, which again woke us up, saying we could check out at 1PM. We visit the Wyomissing/Reading area quite frequently but after this disastrous, non-relaxing weekend we never plan to stay at your hotel again. I also plan on letting other family members and friends to avoid your hotel.

Did a quick get away to Amish Country, this isn't exactly close but looked very nice. Got two…read morestudios with King beds. Room is huge and very nice.

We flew in town for a family funeral (5/29 - 5/31/2025). So, it was nice to be greeted with big…read moresmiles and an expedient check-in. Our room was clean and spacious. Included was a nice sized refrigerator/freezer, microwave and lock box for valuables. This is not a luxury 5 hotel but is a great value if you need an affordable and clean place to stay with free parking and complimentary breakfast. Also, snacks are offered via vending machines. This hotel is central to several discount/food/pharmacy stores, as well as restaurants. Centrally located in Reading PA. Recommendation: Yes!

Stayed overnight here recently on a trip to New York City. The hotel was simple to find and close…read more to the highway that made it convenient for us to travel to our destination. I had made reservations online prior to staying here. The price for the room was reasonable. When I checked in I was greeted and was given my key to the room. The person at the front desk explain what time was check out and explain what time was breakfast the next morning . The hotel seemed fine from the outside as well as the lobby. Our room was larger than expected and it was clean. The next morning before heading out we had the breakfast that the hotel provided. It was more than what we're used to than a simple continental breakfast. They had a variety of different things for an example Bagels some pastries even make your own pancake machine as well as French toast sticks and scrambled eggs. They also had your usual orange juice and apple juice and I believe they had cranberry juice as well. If I was in town again I would definitely stop at this place.

I'm extremely disappointed with my stay at the Hampton Inn Wyomissing. What should have been a…read morestandard, reliable experience quickly turned into one I would not recommend. The noise level alone was unacceptable - honestly worse than a kid-focused resort like a "fun dome" environment. There were large team groups staying at the hotel, and the staff made little to no effort to manage them. On both Saturday and Sunday mornings at 6:00 AM, coaches and teens were running through the halls, loudly pounding on every door to wake their teams and using profanity and racial slurs. Despite clearly being an adult business traveler, I was repeatedly disturbed until I had to yell through the door to be left alone before threatening to call the front desk. That should never be necessary. Beyond the noise, the overall condition of the property was disappointing. The bed sagged noticeably, the AC unit appeared to be filled with mold as did the room itself, wallpaper was peeling, and the air in the room felt stagnant with an unpleasant, almost rotting odor. The paid food options were underwhelming at best and not worth the cost. As a Hilton Honors Gold member, I expected at least a baseline level of recognition or service, there were no meaningful benefits acknowledged during my stay. While I did receive a verbal apology and was offered a refund for one night, that refund and any associated points were never actually processed, which only added to the frustration. Lastly, the surrounding area felt questionable and did not provide a sense of safety. The surrounding area is not safe Overall, this stay fell far below expectations across multiple levels noise control, cleanliness, service, and follow-through. I would not recommend this location.

I enjoyed my stay at the Hampton Inn. The rooms were clean but basic. There was a refrigerator,…read morecoffee maker, and data plugs built into the furniture and light fixtures. I accidentally booked the handicap-accessible room, and the hot water wasn't really hot. They sent a maintenance person up right away to address it, which was greatly appreciated. I only had breakfast there once, but it was a nice buffet with hot and cold items, including oatmeal, which I loved. There was coffee available all day, and parking was more than ample. In the heart of the shopping area, it was nice to have things to do around the hotel. As part of the Hilton group, it was also nice to have the digital key option, although they turn it off at midnight the night before you check out. I would stay here again.

Booked this hotel using my IHG membership and was offered a decent price for a one night stay. My…read morefriend's and I attended a concert at the Santander Arena and this hotel was a quick uber/lyft ride away. The lady who checked me in at the front desk was friendly and welcomed me as an IHG member. She explained a few amenities and then provided me a key to my room. The hotel was clean and while it was newly upgraded, it wasn't old and decrepit. The room was clean and spacious, which is the bigger deal in my opinion. They provide to your Dove body care products in the bathroom. The linens were not soiled or stained and the bed was comfortable. All and all, it was a good, affordable stay.

Where do I begin?…read more HomeTown Hotel Minus the Hometown Hospitality! Much to my dismay, I got caught up in the mid July 2024 world wide IT outage that grounded my flight for days... In attempting to cancel and refund my reservation, both Savanah and Monique have greatly failed their guests. Quoting company policy, they continued to repeat and reiterate the rules written in front of them....NO room for common sense and compassion in helping to refund my $542 for a hotel room I never saw.... All I needed them to do was "approve over the phone" the cancelation/refund with the third party. They simply would not extend themselves. Book Elsewhere!