Not Impressed. Heard good things. On Feb 4, 2025 made an appointment online for an oil change…read more2/11/25 1:30 PM. On 2/10 got an email reminder, and clicked to confirm appointment. Showed up today and was told my appointment was at 2:30, despite having two emails to the contrary. Bottom line, you have been warned. After my vehicle was inspected and work completed I am adding additional information to my post. I feel that their service/evaluation was thorough, and their communication throughout the process was exemplary. They are going to do follow up work on my brakes and I will see how that goes. I understand that anyone can have a bad day, and I think they deserve a second chance at a first impression based on how they handled the scheduling error, and their word-of-mouth reputation.

Don't go there! Poor workmanship! Management will lie to you and send you out the door, only to…read morebreak down. They will suck your bank account dry stay away!!!! They blew up my motor took over $7000 from me and now im sueing them what a headache.

I've been a customer of Gateway Auto Care in Hudson, WI, for perhaps three years now…read more Among many reasons, they've demonstrated knowledge of older "breed" cars, meaning BMWs. In addition, Nate and company welcome you knowing your car will be well cared for. The place is spotless and clean. Have you seen other places that call themselves auto repair shops? I'll leave it to you to find them, and you'll see that GAC is the best. Responsible, authentic, and reliable. Until next time.

Great service as always. Trustworthy people that help your vehicle run as it should... and help…read moreyou plan to keep it that way. Been going here for 5 years and tell everyone that needs a local, great mechanic for all vehicles to call them.

My wife and I were returning to WI from the airport and had sudden car issues. We stopped here as…read moreit was the closest exit we could get to. They dropped what they were doing to help us and ensure our safety in getting back on the road. Very thankful they were there to help.

we are from out of town, visiting our daughter and we had a brake issue…read more they fit us in quickly and got us back on the road

Very knowledgeable staff, they knew everything about the Jeep. Very clean and professionalread more

I use to have all of my services done here. I thought the staff was friendly helpful and efficient…read more But they really dropped the ball for me a few times in the last few years and unfortunately I never saw an improvement. I would have posted this sooner but it originally ended up under the wrong location. So reposting now as I know my husband continues to have issues with this location as well. In summer of 2021 a service tech skipped an important part of my multipoint inspection during an oil change. I'd gone in for an oil change, rotation, and to have a wiper tightened down. They were having some time management issues and were unable to complete my requested tire rotation (which they did verbally tell me upon inspection completion when they came back to the waiting room with an update and said I also needed a new air filter which I agreed to have them fix at the time. They did not mention anything about not completing the brake inspection) I was under the impression that the oil change was smooth and all diagnostics/inspections were completed without any other issues. However I found out this was untrue. (Read on to see more about this issue) Fast forward two months, my jeep starts making some angry noises. I scheduled a pick up service to have it looked at. Someone was supposed to pick it up at 8 in the morning from my work location. An hour goes by and no one has arrived so I tried to contact and kept being placed on hold, an hour later I finally get through and they tell me I was never on the pick up list even though I had received multiple confirmations. She asked me if I still wanted someone to get it and of course I still needed it looked at so I agreed. An hour after that call someone shows up to get it even though I only work 8 minutes away. 12:50pm it finally gets checked in and not until 2:06pm do I get my first message about what's wrong. Apparently both rear brakes are bad and a caliper has seized. However, she quotes me on only a radiator leak and 4x4 service even though brakes are what I clearly need fixed asap I didn't get a price quote for them at all for some reason. At this point it's now 3pm and I tell her I just want a detailed quote and my jeep returned so I can go home since I'm stranded at work. 3:30 she tells me she will send a quote and charge me out for a brake inspection. I did not receive a bill until 4:36 (an hour later. Mind you the whole time I am now waiting to go home). I pay the bill and she says someone is on their way with my jeep at 4:38. A half an hour later someone finally shows up with my vehicle (again I only work 8 minutes away). The detailed quote I received was a bunch of print outs with hand written scribbled notes throughout so I had a hard time making much sense of it but came to the conclusion it was overpriced for value. I didn't understand how my brakes could be so bad if they passed the previous inspection without even a yellow notation or anyone letting me know they were close to needing a change so I pulled out my previous oil change inspection paperwork and wouldn't you know it, the entire brake section was incomplete. So I essentially drove on bad brakes for two months because someone didn't do their job causing my caliper to then also seize and then when I went to figure out what was wrong I was let down again when they forgot my appointment and gave me a run around all day. I decided after that mess I would let them know my frustrations and try to move forward. My husband chatted with the service department about all of this and they had nothing to say about it. We let things lie where they had fallen but I had my brakes fixed elsewhere at a much better rate. Knowing I had one more tire rotation left (since it didn't get used in my last oil change and I bought them in packages) I decided to go in once more and use it up with an additional oil change, only for them to tell me I had none remaining even tho they never actually used my last one because they cancelled the service. This was the final straw for me. I didn't want to argue with a company that clearly was having some organization/time management issues so I paid for it all and since then I've found service elsewhere. Such a bummer. Seems like once your warranty is up there they stop caring about you. I chalked a lot of this up to post COVID issues with employment but honestly, as I said in the beginning of this post we have yet to see much of any improvement as my husband continues to use them and is regularly disappointed. Anyways, unless your car is under warranty or still new I would avoid this service location.

I needed a temporary tailpipe repair. They could have put a…read moresleeve over the existing tailpipe and muffler rear pipe. Or cut out the pipe ahead of the muffler and install a new piece of pipe to the new muffler, install any muffler on hand and re connect the tailpipe. But NO. They said no "original type muffler was available anywhere. So they refused to weld a sleeve behind the muffler and make a temporary repair as I'm leaving for several weeks. They also suggested removing the catalytic converter and installing a straight pipe . Not acceptable to me, as I'd have all kinds of warning lights on the dashboard. I returned to the house where I'm leaving my truck, my friend's neighbor has a welder and some exhaust pipe. I cut a piece of pipe to make a sleeve cut it length wise to expand it slipped it in my exhaust pipe and welded it up. 30 minutes later a superb repair. It'll be good until the muffler goes bad

Gary and his team got right to work, fixing the issue in no time when compared to the competitors…read moreestimate of time. We were stuck in a slight pinch with a flat tire, they got us in right away, took a look at the vehicle and made a determination of what we should do. A short while later we were back on the road! Huge thanks to this place!

Took my vehicle in to get serviced after the snow we had. They were straight forward, really kind…read moreand very helpful on finding the problem. Would definitely recommend coming back.

They just did a wonderful job on my old Tahoe and for a reasonable price. This business knows their…read morebusiness . I am a customer for life

This review is for new car sales, I cannot speak for used car sales, parts or service since I have…read morenot serviced my car yet. In January 2021 I bought a new 2020 Mustang GT from Hudson (Amillie K. handled the sale). No hassles, no tricks, no pressure. They let me test drive the vehicle without issues. Quote was competitive and provided promptly. A month or so after the purchase was complete they sent me a check for ~$150 because they realized I was overcharged for out of state registration. I did not realize there was a mistake, they found a problem and just sent me a check without me asking them, this was a nice surprise. I only bought cars from dealers in Chicago in the past and I bet dollars against donuts most dealers in Chicago would pocket the money.

I got the worst serviceservice I've ever gotten from a dealer, the finance and sales department is…read morevery bad service , i don't recommend anyone to go there ,

Very knowledgeable staff. Didn't try to oversell me on what my vehicle needed or talk down to me as…read morea female. I will be bringing my vehicle back for repeat service and tire needs. I just recommended them to a friend who was looking for new tires!

We will NEVER go back to Tire Pros and we feel totally LIED to in order to make another unneeded…read moresale. We stopped in to switch the 6 month old tires from the front to the rear and to get 2 new tires for the front. Service staff "refused to use the front tires at all because they were too badly worn" so we were faced with buying 4 tires. Because the front tires were only 6 months old we held off on the appointment and drove back to Firestone figuring they must have a warranty for those "bad" 6 month old tires. Firestone examined them and said there was NOTHING wrong with the front tires! We only needed the 2 back tires replaced that were few years older. How many other unnecessary "repairs" do they scam people with?! We have lost all trust in dealing with Tire Pros service personnel.

buyer Beware! Do not bring your vehicle to TMS (The Muffler Shop) in Hudson WI. Lying, scamming…read morethieves! They were supposed to replace my entire exhaust at agreed price. I made mistake of trusting them when picked up car. Month later got under car to change oil and seen they only replaced 1 foot section. I called them & asked what they were going to do to make right & they told me to pound sand. This was in 2025. Also I shared my experience with a service manager at a local tire shop & he had a very similar experience. TMS = Scammers

My car was towed in to get looked at after it stopped starting on day's below freezing. A new…read morebattery was recently put in from Bobbie and Steves and since has had a hard time starting. I took it in to get looked at and they called me and said they were finished and the car could be picked up. When I arrived on the bill it said electrical problem 150.00 It was all under labor. I asked if they put any parts in and they said no. I went home and the next morning it wouldn't start. I called and the front desk didn't seem to know what they had done to the car, but said they would take another look at it if I got it towed in. I decided to take it to somewhere else. I want to know what code came up if they did a diagnostic or any info they had on "what" they did to the car. The guy on the phone cound'nt help me or figure out what they had done and they said the mechanic wasn't in and was not picking up the phone when they called him. He also told me the owner told him to charge me 150.00 for bringing it in. I still don't have any answers as to what they did and why I was charged 150.00!! Other places I have been have the ability to look up what was serviced, and it felt very unprofessional that no one at the shop could tell me what service was done to my car. As of now they are going to "call me back". when ever they get ahold of the mechanic or he calls back. So in any attempt I have not gotten any answers from this place and 150.00 in the hole.