I want to take a moment to thank on site staff at Lassen Village Apartments. Although the start was…read morea little bit bumpy, everything from that point forward was pleasant with the on-site management team. I want to think Ashley and Vincent for being respectful and kind to me during my time in this building. Any time I put in a request the maintenance team was available promptly to come inside my unit and make any necessary repairs. I am very grateful for my time at the Lassen Village apartments. The only negative thing about living here was the occasional inconsiderate neighbor who wouldn't throw their trash inside the trash chute, and therefore stunk up the hallway, but that was of no fault of the on-site management team. That's a lack of having a community care and take pride in their building by doing their part and properly disposing of their trash. In comparison to all the buildings in the Valley, this building is in great shape and a great find.

After living here for almost 2 years I have to update my review to be more accurate. This place…read moreseems really nice at first but there have been some things I experienced as a resident here that make me upset. The elevators are constantly down. Currently the west elevator is down and management let us know it would be down for 3 weeks, no reasoning or explanation. It has already been down maybe 6 times this year. Each time for weeks or even over a month. Accessibility is not their concern at all. They will send repeated email communication about "balcony inspections" dictating what we can put on our balconies and anything that's "unacceptable" to them needs to be removed. Why don't we focus our energy into fixing all the problems instead of what people are putting on their PRIVATE balconies that we pay to rent. This past summer they let the entire pool turn green. I repeatedly called them to let them know that the pool was looking greener every day but they kept insisting the pool man comes every week. I told them that in that case he's doing something wrong, the pool is freaking green. They continues to make excuses. Eventually they cleaned out the disgusting pool, probably after many more people complained. The "gym", if you can even call it that, has minimum 2 broken machines at a time. There's 2 treadmills, 1 is always down. There's a bike that has literally never worked. The other machines work ok, but it's frustrating that there's never a time when all the machines work. On top of that it's so freaking hot in the gym room, they don't always turn the ac on. During the summer we would work out and be pouring sweat from the heat, it would be 90 degrees in there. Nothing that a quick dip in the disgusting pool won't fix. The tenants are mostly college students, sometimes riding their electric scooters in the hallways. No one ever stops them or says anything. Today they decided to test the sprinkler/smoke detectors in our apartments by having them loudly beep every couple minutes. They barely sent an email out the day before saying they would be testing them for 2 days lasting 10a to 3p! I was woken up by the extremely loud chirping of the smoke detector. I work overnight and had barley been sleeping for a few hours. I repeatedly called the office to see how long this would last or if they can stop so I can sleep first. They never picked up. In the middle of their business hours on a Thursday morning. They let the phone ring and ring and go to voicemail each time. It honestly felt like they were purposefully avoiding answering the phone to not deal with the upset tenants. They do not care about keeping up the amenities. Last summer, the HOTTEST summer on record, many of the ac units in the building stopped working. They gave us small window units to temporarily use. These units used sooooo much electricity and skyrocketed our bill. At the time I asked a gentleman working in the office if we could have some sort of rent discount for the month considering our ac was out for about 2 weeks and central ac is considered an expensive amenity that was no longer being provided. They avoided the question and basically told me to ask again later when they fixed the air conditioning. They told me that we would get a discount based on how many days the ac was out. We never got a discount. My roommate works from home and had to live in 90+ degree inside temps for about 2 weeks. The only people who are genuinely hardworking and lovely people are the cleaning and maintenance staff. The cleaning crew is so sweet and kind. Maintenance department is quick to respond and shows up to fix small problems almost immediately sometimes. Living here is not the worst, but it's also not the best. There's a lot of shortcomings. I only base these off of what they promise and charge us for. When we are paying for amenities that we are unable to use for significant periods of time, this is a shortcoming. When they advertise **sparkling pool**, **amazing fitness room**, 2 **convenient** elevators, they are over exaggerating. There's a pool, it's cleanish. There's 2 elevators, but 1 or BOTH are often not working. There's a fitness room, BUT half the machines are broken and it's hot as a sauna! Ironically the actual sauna's in the fitness room also don't work and never have. Overall it's not a terrible place to live, but don't believe that everything is as advertised.

Update: Lived here for a total of 3 years. Donnovan was a great property manager the entire time,…read moreand Eric from the maintenance team was friendly and responded to requests quickly. It was a great, spacious, and safe place to live. The rent renewals were fair every year. We did have neighbors who were noisy due to their children who ran and stomped around and one neighbor who smoked, but Donnovan did his best to help us navigate those problems, and I understood there is only so much that they can do from a management standpoint to remedy those things. Overall, it was a great experience!

Eric and Donovan are the best! They are always friendly and quick to respond to any issues. They…read morealways have a smile on their face and are always ready to help with any issues and answer any questions you may have. They always follow up with the tenant to make sure everything is working properly. The building is clean and safe. There is always someone cleaning the property on a daily basis. They have a security company who is on the premises and are available 24-hours a day, and their presence is comforting. My husband and I have loved our time here and will always recommend it to others,". Eric and Donovan, THANK YOU for all you do on a daily basis.

I absolutely love this apartment complex. Great amount of space to share if you are a college…read morestudent, and the maintenance is always eager to help out. Chris came by today and fixed my closet doors that had fallen off the track. Super grateful for such great customer service in this apartment!

I've had a great experience with the team at IMT Bella Sara at Superior. Ennase, the property…read moremanager, is professional, attentive, and truly cares about residents. Keith, the assistant property manager, is always kind, helpful, and quick to respond. Daniel, the service tech, does an excellent job--repairs are handled efficiently and with care. Sir, the maintenance manager, leads a solid team and makes sure everything runs smoothly. Overall, the staff here is reliable, friendly, and genuinely supportive. It really makes a difference living in a community where management and maintenance work so well together.

Five-Star Review for Donavan, Our Apartment Manager…read more My family and I had the pleasure of living in several apartments over the years, but our experience in our last home at White Oak Garden was by far the best and a big reason for that was Donnavan, our apartment manager. From the moment we moved in, Donnavan was incredibly kind and welcoming. He always greeted us with a smile and took the time to ask how we were doing or if there was anything he could help with. It made us feel truly cared for and part of a community. Maintenance requests were handled promptly, and the building was always clean and well-kept, both inside and out. His dedication and professionalism made a big difference in our daily lives. While we've enjoyed other places we've lived, this last apartment felt the most like home. Donnavan and his team created an environment where we felt comfortable, supported, and valued.

Amazing living space, amazing parking situation, and of course the greatest staff and management…read more Donnovan made both the move in and move out process so easy and answered all my questions promptly. My sister and I lived in the building for 4 years and every time we had questions about the unit Donnovan would help us out every single time with a smile! I myself am not the easiest person to deal with sometimes and Donnovan still had a ton of patience with me, especially when I was going through tough times. I recommended a few of my friends to the apartment and they moved in and the first thing they all said was how amazing Donnovan is. Thanks for everything!!

I wanted to give Jennifer and Manuel a shoutout for how they handled a really stressful situation…read morewith repeated leaks coming from the unit above mine. It definitely wasn't the building's fault, but unfortunately I ended up dealing with the same issue more than once and had damage that needed to be repaired. Jennifer and Manuel were both really on top of everything from the beginning. They kept me updated, communicated with me about what was going on, and made sure the repairs and rebuild in my bathroom were handled as quickly as possible. Obviously having your apartment torn apart because of repeated leaks is not exactly a fun time, and I was definitely stressed about it, so I really appreciated how responsive and reassuring they both were. I never felt like I had to chase anyone down for answers, which honestly makes a huge difference in a situation like that. They both really came in clutch, and I'm very grateful for how they handled everything and how well they communicated with me throughout the whole process.

I have been living at Warner Pointe for almost 2 years and the current staff is incredible! We…read morebounced around with property managers for awhile before Jennifer joined the team and she's been really great! She's always approachable and in a good mood! Additionally, I cannot say enough nice things about Manny! He's the best at solving problems quickly and always has an excellent demeanor. I always look forward to seeing them knowing they will and have done their best with situations that arise. I have lived in other complexes where the so called management is very cold and unfriendly. It's nice to feel heard here at Warner Pointe.

After almost a year of living here we have met many wonderful neighbors who are all very friendly…read more It's a wonderful blend of friendly hellos and respectful peace and quiet. Also the maintenance staff is fantastic! Alberto (G) recently helped us out with a maintenance request and he was able to provide us with a new appliance within 3 hours of the initial phone call to address our after hours work order. Very happy with our rental :)

As promised, here's the update. I too would like to clarify a few points for the benefit of…read moreprospective and existing residents. SEE PHOTOS. With respect to the timing of the handrail, I beg to differ that a work order "was IMMEDIATELY issued" on 12/8/2025. I brought this matter to IMT's attention on 12/8/2026 and received pushback through 12/16/2026. It was not until I threatened this as a material safety issue, especially for Senior Citizens like us, that IMT began to take action after 12/16/2026, and the "project" was closed 12/30/2026. This complicated "project" consisted of the middle rail in the photo - it took one guy four hours to complete at a whopping cost of (about) $400.00! Further, at firest, IMT tried to insist this was the prior landlord's responsibility when 99% of the 450 units already had the handrail installed (as in deflect responsibility). Then, IMT said they would reach out to the former landlord and but "this might take a few weeks" to get a response (for this MAJOR PROJECT! See Photo). Grade: F minus. As I indicated, the highly responsive, front office people informed IMT Corporate of my objection to the Security Deposit deduction of about $105.00 for bathtub wear and tear. Per California Civil Code 1950.5, this is not allowed. See Photo. I thank them for seeing it my way. I'll leave my Yelp! rating at a 3, I appreciate IMT's feedback, and I wish them and their tenants nothing but the best for their future.

It was a great experience living at Casa Granada, with Axie as the apartment manager. She is…read moreconsiderate and always respond promptly to our needs and inquiries whether in person or emails. Our family truly appreciates all the help and support she provided.

I just want to say Axie is an amazing building manager always on top of fixing everything in our…read moreapartment sad we needed to move but we needed a bigger place for my family really loved it at Casa Granada

I lived there for three years, and when I moved out, I was charged $1,300 for various items,…read moreincluding repainting the ceiling and replacing the carpet. When I contacted the leasing manager, Adrian, to discuss these charges, he was very unprofessional and showed little concern for my questions or concerns. I was told the ceiling needed to be painted because the apartment allegedly smelled like cigarette smoke. However, I never smoked in the apartment. I also don't understand how repainting the ceiling would address an odor issue, especially when there was no smoking in the unit to begin with. After being a tenant for three years, I expected a fair assessment of normal wear and tear. Instead, I was left with charges that I believe were unjustified and poorly explained.

We've been living at Mira for three years now, and honestly -- we never even thought about moving…read moreanywhere else. After two years here, it's clear that Mira is simply the best! The community is always spotless and well-maintained. They constantly clean, paint, and refresh everything. Even the trash rooms are always tidy and smell fresh -- which is rare! The staff is amazing -- always friendly, kind, and helpful. And of course, a huge thank you to the management team! They're very responsible, attentive, and make sure every resident feels comfortable and cared for. In over two years, nothing has ever broken, and we've never seen a single cockroach In one word -- the best community we've ever lived in!