Update: Lived here for a total of 3 years. Donnovan was a great property manager the entire time, and Eric from the maintenance team was friendly and responded to requests quickly. It was a great, spacious, and safe place to live. The rent renewals were fair every year. We did have neighbors who were noisy due to their children who ran and stomped around and one neighbor who smoked, but Donnovan did his best to help us navigate those problems, and I understood there is only so much that they can do from a management standpoint to remedy those things. Overall, it was a great experience! read more

Eric and Donovan are the best! They are always friendly and quick to respond to any issues. They always have a smile on their face and are always ready to help with any issues and answer any questions you may have. They always follow up with the tenant to make sure everything is working properly. The building is clean and safe. There is always someone cleaning the property on a daily basis. They have a security company who is on the premises and are available 24-hours a day, and their presence is comforting. My husband and I have loved our time here and will always recommend it to others,". Eric and Donovan, THANK YOU for all you do on a daily basis. read more

I am reviewing the Manager Donnovan & the Maintenance manager more than the building. They MAKE the building!! If it wasn't for them, I'd cry. read more

Very sad to have to write this review. Everything started out great - spoke with someone in Leasing and set a tour date for 5/7. On the 3-4 days leading up to the tour, I would get 1 text and 1 email confirming the tour. On the day of, I also received a confirmation text and email. I left work and showed up 5 minutes before the tour and no one was in the leasing office. 25 calls and 30 minutes later, I left. I have been waiting for a call back or response and still haven't received anything. Called again on 5/13 and left a message, still no response. Do they screen applicants prior to even seeing the property? I don't want to use the D word but that would be wrong and unlawful if they did that. Even though I exceed all of the renting criteria (over 2.5x rent and great credit). I've also noticed updates to their website so I know someone is updating the available apartments, rent, etc. Would have loved to view the property but it's been a horrible experience. read more

DONNOVAN AND ERIC !!! This building would be NOTHING without these two!! We have been here for 28 years .! Donovan is one of the best Managers this building has ever had .He is always willing to help and is very accommodating. Eric is a treasure ! He is friendly and always does an exceptional job . They both smile and say hello every time we see them . We are so happy to have these two People here . The building runs smooth with them here .I know a lot of residents are happy with these two people here ! read more

I wish I could give Encino Palms more stars! This is a well-run building that takes care of its tenants. I cannot speak more highly of Donnovan (management) and Eric (maintenance) who respond to any issue quickly and efficiently. They are the best! The building is kept clean (not always the case in other buildings). This building also has a Hub locker system in the lobby. All delivery packages are securely locked. And there's one more advantage to living here. We are one building away from Trader Joe's. I wouldn't live anywhere else. read more

Wanted to update my review for Encino Palms, now that we have moved out and just reiterate that our experience at Encino Palms was fantastic, even during and after moving out. We notified Donnovan about our impending move-out and he provided us the process and all the documentation to get started. We left our apartment in move-in condition and there was no problem getting our deposit back. It arrived within a few weeks of moving out. Donnovan was very helpful after we moved out to help us get some mail and packages that were sent to our old apartment. Really want to thank Donnovan and his whole team for making our stay at Encino Palms so enjoyable, considering all that 2020 threw at us! read more

I am so happy that I was able to find a home that provided me with all the amenities I wanted and more. Location and convenience was also important. My home is beautiful and spacious!!! Just as important is that Donovan was and is wonderful and amazing in providing me with meaningful and Excellent Service!!! The staff and the community here is wonderful!! read more

I am still a resident and I am so happy here. I was thinking about moving close to work but I honesty cant do it. I know for a fact I wont find another place like this. Management is a dream here. I just cant take the risk of losing my comfort and all the wonderful amenities i have come to love. So ill be here for a few more years or alot more lol who knows. I love it here. read more

I lived here a little over 3 years. I saw a number of property managers come and go, but when Donnovan came in the last year of my stay, he really did what he could to keep the property clean and looking nice. The rent is about what you would expect for this area and typical of LA. I did not enjoy living so close to the 101 freeway, but during my 3 years (2015-2018) they did replace our windows to be double-paned windows, which helped keep noise out from the freeway. Points off for the amount of money we spent on "community" utilities - expect to have $50-$100 added to your monthly bill for trash, sewer, and water costs which are outside your control but are free/included at many other properties. The homeless situation in the alley was getting worse toward the end of my lease, however management does have a night guard in the parking lot to try and keep cars secure. Never had any problems there. I moved so that I could be closer to work and improve my commute, but would not have hesitated to stay here longer had my situation not changed. Overall, if you're looking at Encino Palms, you've found a well-managed, safe, and quiet community to stay in and I would suggest contacting Donnovan to get your lease paperwork drafted up today before someone else gets in first! Adding some photos to this review because I feel like there aren't many photos of the units online for some reason. read more

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This review is mostly for Donnovan Floyd, manager of Encino Palms, who always went above and beyond to help us with any issues we had in the apartment we rented for 1 year. Donnovan was always doing follow up making sure any service request we had was done in a promptly way. That's why I have given 5 stars to this review. He made a difference. The complex itself is located in a nice area, and very well located, also near Trader Joe's, and the apartment itself had a good view. The only disadvantage that I can think of is that is too close to the 101 freeway and is a bit too noisy for my needs because I have a home studio and record vocals, but for someone not involved in recording vocals, the place might be great. Our overall experience was really good. read more

Wanted to update my review since I know the place in and out now. It really is a good place to live with children without its so quiet and peaceful.The most important thing to me is safety and I feel completely safe in the complex there is security that walk the building and parking lot. So coming home late when you have to feels safe. but that is just one of the many, many great things about this place. Donnoavan and Eric are always on their stuff if you need anything in your unit repaired or checked out you don't have to worry about a long wait or any back and fourth they will get it done!! the energy these two have is always pleasant and welcoming. I am really happy and 100% satisfied with the apartment and management. A truly great place too live. read more

I am not a tenant (yet) but I have to say, Donnavan has been beyond amazing and patient with my many calls/questions. I've been on the fence (not related to the property) but he has such a great, welcoming, positive personality and has not made me feel like I have been a bother once :) read more

What a great experience after years of not dealing with a property management. Donnavan was very helpful and attended to our needs when we moved at Encino Palms. He is very well knowledge of the property and keeps you informed of any information you need to know. He made our move go smoothly and pleasant. I also want to mention the rest of the staff at Encino Palms. Eric handles the issues on a timely basis and shows he loves his job by the way he takes care of the situation. Both Donnavan and Eric makes it to a point to make sure us tenants are happy and well satisfied. Thank you Donnavan and Eric! read more

This is a very good place to live in. Especially with Donavin. He is the best property manager we so happy here best service thank you from Unit 105 read more

I used to come here on and off, due to a friend from grad school living here. This apartment building is located in the SF valley, close to the 101 freeway. The place is pretty peaceful. Whether daytime or night time, I've never experienced any issues with noise here. The folks here are pretty friendly, they often took the time to say hi to me and opened up warmly. It is a place I clicked in well. For a place to live, it is a good option. The price is comparable to what you get. The neighborhood is safe, and the neighbors are great. read more

I had lived @ Encino Palms for 2 1/2 years, and it honestly was the best couple of years of apartment living. Donnovan is absolutely hands down the BEST apartment manger!! He is the one who really makes this place amazing. He is always so friendly, positive and just all around a really good person. My kids and I really love him!! Our place was a 2 bed/2 bath 1,200sq feet, it was very spacious and had lots of additional storage, 2 big double mirrored closets in each bedroom, hardwood like floor planking and modern counter tops just made for a very nice apartment. The gym had all the equipment needed for a good workout plus there is a separate men and woman's sauna (one for each). We enjoyed many hot days lounging and playing in the pool. Eric who is charge of maintenance is also super nice, he would always fix what ever issue I had very quickly. The common areas/hallways/elevators/ garage are always being cleaned throughout the day, so everything is nice and clean. The building is very safe with key fob entry and gated garage. The location is perfect just off the 101, Trader Joe's steps away, walking/running/bike trail near by and Lake Balboa just down the street. My overall living experience was very good and I will truly miss Donnovan as another reviewer stated he is what makes this complex shine and set apart from the rest. read more

I've lived here for about 2 years now and I have nothing but wonderful things to say. I'd like to specifically highlight how well the building has been kept up since our new Property Manager Donnovan arrived. The building has always been clean, but I noticed a huge difference once he arrived such as the carpets in the hallways being shampooed, the garbage chutes being cleaned to prevent the hallways from smelling like garbage, the parking garage being power washed, the pool area resurfaced, monthly announcements and gatherings, Coffee, candy and snacks being left out in the leasing office.... I could go on! The only reason I am leaving is b/c I'm downsizing to a 1 bedroom apartment and they don't have 1 bedrooms here. The building is very quiet and secure. There's a Trader Joe's literally 500 ft away from the building and a gas station right next door. Probably had one Maintenance issue the entire two years and they just came and replaced the entire refrigerator. It's been such a pleasure staying here at Encino Palms and I pray that my next property Manager is just as good here. Hands down one of the best properties I've ever lived on. read more

I've been living here for a few months now and it has been great. It's a very friendly community and has everything you need in an apartment complex. As well as it's location and proximity to everything. Donnovan F. Just adds the cherry on top, with staying on top of everyone needs-- in making sure everything is functioning and comfortable. read more

Out of every single apartments I have ever rented this is by far the most cared for and maintained buildings that I have ever lived in. They have a cleaning crew always cleaning away and keeping things tidy and smelling real nice, waxing the floors, cleaning elevators, trash shoots it's really nice to come home to a nice smelling and clean building. Then they have the upkeep of the building just 2 weeks ago they finished installing brand new plumbing to the whole complex, and now they are redoing the roof which should help with keeping utilities lower. I like the fact that they aren't cheap and they care very much about the tenants happiness and well being. Donavon the building manager( super cool!) is always quick to say hello and he is on his game with making sure things get communicated, there is always some new memo posted on all floors and elevator about future events or news that is definitely a big plus. Snacks are always filled in the morning I just grab some cookies and coffee and head on my way. It's a bigger complex but definitely has a small feel and he does a good job bringing in quiet tenants, who make no fuss and just respect people's space and peace. We have been here about a year and I tell you felt quite fancied to give them a good review cause when things are good people should be acknowledged for their efforts! read more

I like Donnovan and Eric because they are very nice people , they know what they are doing and always get what I need them to do done.

This year has been the biggest transitional time. Especially adding a move to the mix, which can be hectic, scary, and uncertain for children. Although, Encino Palms has been a life savor by helping my two sons and daughter feel comfortable and safe. Mr. Donnovan demonstrated excellent customer service by having everything prepared before our arrival (Yes! an organized business). He showed patience by sitting down with my husband and I as we found a unit that fit our family's needs. When I was hesitant he assured me that we found a great place by summarizing our wants and needs. (Encino Palms definitely listens to their residents.) I'm not going to lie I was skeptical to receive all of this wonderful attention and assistance from an apartment. However, when we moved in, everything remained the same. For example, Mr. Donnovan continued his warm smiles and laughter with our children as he welcomes us. Our children love receiving the theme coloring sheets, which the office displays for the community to view. Their simple snacks and coffee is a nice gesture when starting the morning. Even with Mr. Donnovan's heavy workload, he always sets time to make my family feel at Home. When we experienced maintenance issues, Mrs. Kristin contacted me immediately to schedule a time for maintenance to fix the issue. Also, the convenient spa, 24hr. gym, pool, and Trader Joe's -2min walking distance, has helped my husband and I lose the stubborn baby fat gained from our daughter (Lol). Encino Palms has that feeling of a peaceful quiet Home; this place is more than 'apartment living'. The secured garage, security patrol, and 24/7 security cameras has calmed my nerves with respect to living among the multitude of terrorist acts of the world. I'm glad we found an affordable company that we can trust when away from home. Thank you. Highly recommended! read more

You're not gonna find a better property manager than Donovan. Great guy who values each resident. Any issues or complaints he gets right on it, don't have to worry about lagging or laziness when it comes to your needs as a resident. For me, that is super important and can be a deal maker or breaker in determining whether i renew my lease or not. read more

Donnovan is a great property manager. I am very impressed and pleased with the quality of service provided by him. I was treated with the utmost professionalism and felt at ease immediately. Wonderful experience. read more

We love living here. Management and maintenance are great and address any issues very quickly. Thanks to Eric from maintenance for helping us with our washer! read more

Donovan is an awesome property manager who really takes care of the place! He and his staff are super helpful to residents' needs. Encino Palms is a great place to live! read more

What a gem of a building! It's so refreshing to find such a well run, well maintained building with such reasonable rent. Donnovan is so friendly, genuinely welcoming, and accommodating. I fell in love with a giant, beautiful 2 + 2, and when I came back the next day to put in an application, the monthly rent on the unit had gone down! What?! This place is like a dream. I also get the impression that the company that owns the building is a good company to deal with. Plus it's a non smoking community! I mean, I can't say enough good things about this place. The only drawback for us is that it's too close to the 101 freeway, but otherwise, it's just perfect. read more

My mother has been a resident for 20 years and since the leasing office has been under new management there has been a drastic change to the community. Donnovan , Eric, and Kristin go above and beyond making sure my mother is taken care of. The grounds are beautiful and clean and the coffee bar in the lobby is amazing! Thank You Encino Palms for all that you do!! read more

Donovan is Phenomenonal .he makes you feel wonderful and safe in your place..he is an asset in your company...

Donnovan the property manager has made my move in easy as can be. From his careful attention to warm gestures, I'm happy to be a resident of such a welcoming community. I feel safe living here with my young children thanks to the security patrol. Although it's a large community, it seems like the staff know their residents quite well. My apartment is cozy and just perfect for my little family. The gym, spa, and pool are a nice touch as well. I really have no complaints, super happy to be living here. Thank Donnovan, you are absolutely wonderful! read more

Donnovan is a great manager from what I have seen, I just moved to the property but he was so helpful and made the paperwork process so easy always answering my many questions during the day in a friendly manner. He just called to see how everything was going and if we needed anything at all, in the property management business not everyone takes the time to call residents after they move in, the fact that he did says a lot about him, great guy, Thank you Donnovan. read more

Patricia and Manny and the rest of the Encino Palms staff has made our tranision into the building run as smooth as possible. Moving is always stressful, but they both made the move less so. They have been responsive to my requests and very friendly in the process. I offer a shout out to both of them and say THANK YOU for helping me turn this place into a home for me. Thank You! read more

I'm writing this review for my mom who has been living at encino palms for 30 years. We have seen management come and go but the reason why I'm writing is to thank current manager Jacquelin and maintainance Manny for always being helpful and taking such great care of my mom. Thank you you both for being such a part of joy to my mom. Great service with a smile. We hope that they stay as my mom for many more years read more

Donovann made our application and moving process easy and pleasant. He made sure we knew exactly what we needed to do and what steps came next. We moved into a clean and cute apartment, ready on time and exactly as promised. Overall, it was a lovely experience. read more

I found this place just by driving by and from the first phone call to my move in over a month ago and up to the present time I have been so impressed. The building is so clean and nice!The gym has all the equipment I'd need but the icing on the cake has to be Donovan and Kristin. They are so professional, responded to all my emails on time and followed up to ensure I had a smooth move! They have really made me happy to live here and I see how they are on top of everything and just marvel at how they love their job..Can't recommend this place enough! read more

Moving can always be soo stressful especially in L.A. where the prices can be outrageous with NO appliances which makes it even harder. I don't know how I stumbled across this beautifully structured unit, but I'm glad I did. Donnovan was there to greet me upon arrival and answered every question possible while giving a tour. Was very knowledgable and patient with my many questions. As far as the property, it's a decent sized building that looks really strong and well kept. Near to the 101/405 /Ventura BLVD and right by a Trader Joes and 2 gas stations which is a total WIN in my book. The building had by far the highest ceiling in an elevator I think I've ever seen which is helpful for moving. They only have 2 bedrooms and 2 FULL bathrooms but it comes with the SMARTEST layouts you could find. In the unit theres a fireplace, large balcony, REFRIGERATOR (Lord knows LA seems to be allergic to providing them, that's probably why people are so skinny lol) and low and behold A FULL SIZE WASHER AND DRYER IN THE UNIT!!!!!!!. There is enough closet space in each room to force you to buy clothes. Nice countertops and an open kitchen. The garage is leveled to the street so no dipping down that usually destroys your car and there are enough locked doors with resident access only to keep even you out if you forget your key. The place is locked and I feel beyond safe. After going through all the corporate paper work ( there's a ton) the day of my move in was very smooth.The leasing agents here are stellar. Kristin too, had been assisting throughout my interest in moving here and was always soo delightful and enthusiastic about her job which she loved and helped made my decision a little easier. Also Joe was extremely helpful with making sure everything was in line. The communicate amongst each leasing agent was solid. Everyone was aware of everything so you never felt stranded if the person who assisted you yesterday, was off on the day you call. When I finally got my keys, Donnovan graciously greeted me with a"Welcome Home" thereafter and all had fallen into place beautifully. I love it when my leasing agents are happy and enjoy their job as they make you feel so welcomed. I'm looking forward to being here for a while if it's really as good as it seems. read more

It's been about 3 months since we moved here. Very quiet building and neighbors. Love that it is smoke free everywhere. Great management team read more

I've lived here for 5 years. Manny is, by far, the best maintenance man. When he fixes something, it stays fixed ! Since Jackie Luna arrived as manager, this property looks better, runs more efficiently, and is cleaner. Keep them and give them both a raise. They're doing a great job !! read more

My husband and I moved in 2 months ago. Ever since the office staff: Patricia and Jacqueline and Meni- who is the maintenance person in site are taking good care of us and absolutely amazing! They are doing above and beyond to make sure we are happy and pleased with the place! I would recommend anyone to move in!! This is great environment and super close to Trader Joe's read more

Oh my Gosh! Patricia was such a life savor!!! My roommate and I were moving from out of state to come to LA and needed a place in a short amount of time. After a long journey of searching online and went through about 25 places that we actually looked at in person and literally everything was such a disappointment. We had left a message for her over the weekend but by the time she back to us we had already arrived back in Nevada, but we had to be out by the end of the month of October and it was like music to our ears because this amazing place at white oak gardens(which is the sister property to Encino Palms) literally had everything we were looking for from a full size washer and dryer in the unit which is so hard to find in la especially for the price and is such a necessity for us. Also garage parking and a TON of storage space and closet space in the unit!!! It was everything she had promised us over the phone and she was sweet and caring and made sure we got in and totally worked with us in every way to get us a place to live!!!!!! Im so thankful for Patricia and the amazing unit we now live in. I've never felt so at home until we moved here! THANKS PATRICIA!!!!!!!:) read more