My tenancy ended with unjustified charges and the improper withholding of my security deposit. After moving out, I was charged for items I am not responsible for--including full painting and bathroom reglazing, even though the bathtub was in that condition from day one and this was documented with the leasing office. I lived in the unit for 15 months, yet they attempted to charge me for full repainting, which clearly exceeds normal wear and tear. On top of that, they tried to charge rent receivable after I vacated the apartment early, which is unreasonable and unacceptable. One important note for anyone reading the reviews: The large number of 5-star reviews is misleading. Most of those reviews are for the maintenance team, who actively encourage tenants to leave positive ratings. These reviews do not reflect the quality, accountability, or conduct of the leasing and management team, which is where the real issues occur--especially during move-out. This does not appear to be an isolated incident. It reflects a pattern of overcharging tenants at the end of their lease, assuming most will not challenge it. I did, and the facts were on my side. If you care about transparency, fairness, and getting your deposit handled properly, think carefully before renting here. read more

Don't even bother making an appointment for a walkthrough. It's a complete waste of time. I scheduled a showing and when we showed up, it turned into a ridiculous scavenger hunt just to figure out how to get into the building and find the leasing office. And guess what? When you finally get there--no one's even there. We called the office and they casually told us there's nothing available--after THEY were the ones who booked the appointment the day before. Absolutely unprofessional and honestly pathetic. read more

Avalon Encino - Entrance - Apartments Near Me - Encino, California

This place is terrible. They will steal from your car and management does not care!! This happens on the weekly!!!!! Ridiculous. Rent is sky high and it's very very unsafe to live here. If you want to rent a place here think again. Look at the photos they stole our rims off our car read more

Avalon Encino - Stolen rims - Apartments Near Me - Encino, California

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Updating my review as there is a mold issue within that building and water issues. Garage fills up with water and my apartment is getting mold with humidity levels of 60%+. Maintainace is typically okay but when I brought this issue up suddenly they were extremely rude and took days to get to my apartment then gaslighted me that I don't know what mold issue and the humidity is from lack of air when my apartment was 70 degrees. Management hasn't returned calls and refuse to have licensed professionals check. read more

Very disappointed in how this property is maintained. Although I am not a tenant, I am a frequent customer of the various retail establishments on the ground floor, including the sandwich shop, the brunch place, and the mailbox/shipping store. Recently, someone placed a porta -potty in the retail parking lot where people walk. I have seen vagrants using it, and the other day it was tipped over on its side, with urine and other chemicals leaking out where people walk. Today, all that urine and chemicals are still there. It's vile and disgusting, not indicative of a nice place to frequent. My hope is that they maintain the residential side of the building better, for the sake of the people who live there. read more

Avalon Encino - Urine and chemicals where customers walk. - Apartments Near Me - Encino, California

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Avoid Avalon Encino apartments. Severe mold issues persist for months without resolution. Management attempted eviction unless we signed a liability release. Their neglect for tenants' health is appalling. Not recommended. read more

Avalon Encino - Apartments Near Me - Encino, California

Avalon Encino has been a major disappointment. The persistent issues with homeless individuals on the property, frequent vehicle thefts, and exorbitant fees make it a place I cannot recommend. Save yourself the trouble and look elsewhere for a place to live. It feels like the management is more interested in squeezing every last dollar from the tenants rather than providing a safe and comfortable living environment. HORRIBLE HORRIBLE HORRIBLE!! read more

Very dark apartments and overpriced It's a great location but seems to have problems with security etc. For me it's more about the lack of sunlight read more

Avalon damaged my buddies vehicle and offered him a $80 car wash. Total bodywork came up to $13,000 + but only offered a car wash. What a joke. Here is the convo attached. read more

Avalon Encino - Apartments Near Me - Encino, California

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Stay away from this building the management team are the worst. They will lie to you just to get you into the building and when you need your deposit, you have to go through a hassle with this people this building is not safe. You can smell weed and people shouting all night is not a safe building for family or for kids definitely, I don't recommend to anybody read more

This place is garbage. Lets talk about management and how there is none. You can email them and they dont even care. This property hasnt seen a manager in over a year. Office is empty. Leasing staff is fighting with other residents. There is homeless sleeping in the hallways and in the garage. ON TOP OF IT the management destroyed my car with their construction that is constantly going on and they refuse to fix it. Caused about 10k damage to my car and they told me theyll give me a free car wash!!! Theyll be seeing a ton more of these reviews as all of us residents are talking about this. We are all sharing the email responses of the terrible service and how they offered a free car wash to the damage they did on a $100,000 car read more

This might be my third review for this building. I have lived here for about 9 years and although it may still be better than what else is out there, the service and quality have declined considerably from when I first moved in. For example, I wanted to cot at someone directly about the lack of attention the dog park is getting and how it is covered in feces, but I had to resort to yelp, as nobody ever seems to be in the office any more, and if they are, they might send a little email which hardly anybody reads. These pics are from today, within my first 5 steps into the dog park, right in front of the camera, which is obviously useless. Sad. read more

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Management is terrible. They don't take any accountability for any property damage. Good luck if you'd like to throw away money move here. If you'd like no actual office staff ever present then move here. If you'd like homeless living in the hallways with an actual couch then move here. No one cares you can email management and they'll tell you off read more

I'm so disappointed in the lack of commitment to safety in this community. We have experienced theft, as have many of our neighbors. Management has made no changes in security, despite the many incidences that have occurred. I'm concerned that the lack of action will result in more crime and that someone could get hurt. If you care about safety and security, this is not the place to reside. read more

Caution! I was a victim of a set up in the parking structure. I was in line to exit and the car ahead of me was having trouble at the paystation with no attendant. I hopped out of my car leaving my purse on the seat and my car door open. While I was helping her someone jumped in and stole my purse with my keys, wallet and phone from behind me. Luckily my car was still on so I could drive it through the gate to get home. I tried calling the Avalon management and they only have voicemail. There was no call button on the gate to get help. Perfect place for thieves to plan a scam like this. I filed a police report online and it takes time to get it assigned to a detective. read more

I want to give five stars to the janitor, Jose. I'm not sure what his title is, but he's always around and he's always keeping things tidy. Late on a Sunday night I left my keys in the slot to open my mailbox. Jose came knocking at my door first thing 5 AM Monday morning with my keys. I don't mind that it was so early because I'd rather be woken up and have my keys, then get ready to leave to go to work and not be able to proceed. it was my first day at a new job, and Jose saved the day. read more

Overall, Avalon Encino has been a great place to rent over the years. The office staff and the maintenance crew have been quite respectful and helpful. In the past, Oksana has been great to work with (not sure if she still works at this location). During this pandemic, Jonathan and George have been keen to be of service, and it shows. Any maintenance needs have been we'll taken care of as well. If I may, I wish like to recommend some sort of recognition for the maintenance crew (Especially George who is so friendly to work with), for the hard work shown during this past year. read more

Do not move here. I have been living in my unit for the last 13 months. There has been non stop construction, the dog yard is unusable because of how muddy and poorly maintained it is, and getting ahold of anyone in the building is a nightmare. They've lost all aspect of human interaction and make you go through an app just to talk to someone. Furthermore, after paying over $4,109.00 a month for 13 months while dealing with nothing but constant construction noise, they offered to renew my lease at a RAISED rate of $4255.00. after I declined and decided to move out, they have listed the unit for $$3,463/mo for the same lease term. THAT IS COMPLETELY UNETHICAL. This is exactly what you should expect from a corporate company like Avalon who doesn't care about their tenants. read more

Wanted to update this to give credit where credit is due and offer a sincere thank you to Nieves specifically who went above and beyond to rectify the situation and address my concerns. I'm glad there is someone in the office who is easy to talk to and accommodating. read more

Avalon Encino - Follow up request 3 weeks later where I still have received no information and my case keeps getting closed with no resolve. - Apartments Near Me - Encino, California

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Amazing maintenance team! Both Luis and George are always there to help and are very kind.

I would like to take this opportunity to edit my former review of Avalon Encino and commend AvalonBay and their Leasing Staff for all of the vast improvements recently made. It speaks volumes to be heard, but exceeds expectations when action is swiftly taken, for which we are utmost appreciative. My former review was extremely candid and I do want to apologize for its unruly context and explain why this edit is important. Over the past 45 days, the Encino Team consisting of May, George and Chris have listened to many resident concerns plaguing our "home." Such as... * Resident email updates have been regular, and on point for regarding anything at all affecting noise, undue stress on our pets, common areas and fire alarms. Thank you. *Upgrades to the foyer tiles, are now brand new. They look spectacular and exactly would you would find in a luxury apartment. Thank you. *Spoiler alert upgrades to our elevators, FOB system and other common areas- very much appreciated *A special shout-out to the Avalon cleaning lady who helps keep trash at bay and the common areas smelling so fresh and nice. There are so many people who don't appreciate what she does (we all see that trash on P2- like someone dumps their entire car, amazon packages and wine by the boxe in that one tiny bin? I will say something as soon as I catch them- oh my goodness). Thank you cleaning staff for always smiling no matter how dirty residents get! * Security cameras- We have been assured they are being added and they have followed up on all the above - unsure of status but it does appear crime has lessened in Encino as a whole. * We still have some pretty loud neighbors upstairs but thanks to May, and Team, they helped mediate and diffuse situations. Hearing, empathizing and seeing both sides - plus taking action, really means a lot and it does not go unrecognized. Thank you. I hope anyone who reads this will have the opportunuity to visit Avalon Encino and realize, yes, paint, tile, cleanliness does go a long way, but having good people, assertive and compassionate leasing consultants, extremely nice neighbors and feeling safe is often harder to find and you will definitely see this at Avalon. read more

I have been a resident for 7 years at Avalon Encino and while every community is not perfect Avalon included, I do have to say that Avalon has since stepped up its A game since the tires were stolen off of my car. New security cameras have been installed all throughout the community, new fobs issued to every resident, and thus far it seems to be a secure system that has been put in place. And most importantly as a resident I feel safe as compared to before. As to how effective only time can tell. read more

Avalon Encino - Apartments Near Me - Encino, California

This is the best community I've lived in been living in this community for 6 year very clean and maintenance is on point George is the best immediate response truly the best thank you George for all your work always there and making sure all maintenance requests are solved with always a kind smile truly that you read more

Great complex. Walking distance from great restaurants and markets. I will recommend this place to everyone for good quality living. read more

Avalon Encino - Great apartment complex. - Apartments Near Me - Encino, California

Happy Maintenance Month to our awesome duo! Cannot say enough positive things about George and his crew. Super responsive and polite.

My family and I LOVE living at the Avalon Encino apartments. The whole place oozes quality, which is apparent from just visiting the retail establishments on the ground level. Indeed, as we saw on the initial apartment tour, there is ample parking, beautiful grounds, friendly grounds crew and management, a nice apartment, and the perhaps the best dog run ever constructed. Living here for a year and a half, I've seen more: wonderful neighbors, responsive service to maintenance requests, and living in a place that feels like home. read more

Great place to live. Within walking distance to restaurants, supermarkets, Starbucks... The staff are extremely helpful and friendly. Oksana is the best manager ever. She genuinely cares about people. George runs the 24/7 maintenance department. He is highly experienced and knowledgeable. David is very kind, pleasant and professional. The gym is 24/7 and well equipped. The pool is heated and always clean. Brand new BBQ grills. Free coffee during business hours. (I just wished they would have it available at all times). Overall a lovely place to live. read more

Wow what can I say about George Parial. He is terrific. Always responsive and always either able to fix it or know what will fix it. He is there with advice, honors my concerns about Covid, and does all he can to help us. He's also cheerful and concerned. I can't think of anybody who would be better than him. Ellen Schwartz read more

Great maintenance service! George was very professional and fixed the issue promptly. Thank you read more

Absolutely terrible experience. Did not have hot water for 6 months in the apartment. Fire alarm GOES OFF at 2-4am once a week (ONCE A WEEK!). If you have an apartment along Ventura, you will hear EVERY SINGLE CAR that drives by, the double-pane windows do nothing. When I moved out George told me that no matter how clean the apartment is, Avalon still sends you a cleaning bill. There is no lobby, there is no community manager (they use the one from Woodland Hills), and the Encino number does not work. Stay away - only the most desperate live here. read more

We have lived at the Avalon Encino for 2 years and it has been a wonderful experience. The staff truly care about their residents. They are accommodating, gracious, and hardworking. Aksana and David are great! They not only do their job well, but are also kind and friendly. The maintenance team is at the top of their game. George is genuinely kind and hardworking. They never take more than a day to complete a request. The community is clean and well cared for. I have lived in 11 different apartment buildings and this is my favorite in every way. The location is also amazing with plenty of stores, shops, parks, restaurants in walking distance. There is also easy access to the 101 and 405 highway. The building has a beautiful and clean pool and a great gym. Oh and the dog park is the best dog park I have ever seen in an apartment community. I really can't say enough about this building! We moved into a house, but if we hadn't been ready for a single family home, I definitely would've stayed at the Avalon for even longer! It's not just an apartment building; it is more like a building of high quality condos and the residents add to this vibe. I think this is also due to the great staff and their dedication to making the building feel like a well cared for home for even short term residents. Thank you Aksana, David, and George for making our time at the Avalon a wonderful experience! read more

Again the prices are not good , it varies from place to place . jonathan was very nice .thank you so much for your time .

Overall my experience living at the Avalon Encino was really good. The units are spacious and well-designed, and there are many places to walk to in the area. When I first signed the lease back in Sept 2019, I thought I was getting decent value for money, but with the ongoing pandemic, the once available amenities (gym, pool, roof deck etc.) have either closed and/or re-opened at a very limited capacity. This is not Avalon's fault, but I think that the prices of the apartments should reflect these changes. I do have to say though that the staff on property were amazing, especially George! Whenever I had any kind of maintenance issue, George was there in a flash and always with a smile on his face. I am very grateful that I could count on him to help me when needed! read more

Absolutely terrible customer service. They do not return phone calls, and the corporate customer service refuses transfer you to a manager even though you've been promised to speak to one. This is very much a corporate business - do not make your home here. You will regret it because they will treat you like trash. read more

Dennis, technical maintenance supervisor of Avalon Encino, is amazing!!! I just received a new shopping cart and he offered his time to assemble it for me!!! Great service! Thank you to George, too! Thank you to George and his wonderful service/maintenance staff for helping me move my balcony planters. Always so helpful! read more

Attention all high profile personalities seeking luxury apartment in Encino!!! I have been a tenant of the Avalon Encino for over two years. I was told when I moved in that I had one of the best apartments because of the island in the middle of the kitchen and the view of the Boulevard. It was important to me that after I moved my mother and father to California, I also provided them with the style of living in which they were accustomed. The Avalon Encino provided us that and we are grateful. I recommend it to all high profile personalities seeking housing because ultimately, the safety of my family trumps (no pun) all else. I have never experienced such an air tight ship. There is even a private floor with an outside deck! We will miss it at The Avalon, and all the excitement of the Boulevard, but happy in our new home. read more

I've lived here for six months and I'm definitely a fan. Grounds are great (pool, hot tub, game room, gym) and apartments are really nice. Office crew and maintenance staff are great. (Also, free gift wrapping around the holidays by the office crew. WTF? Awesome!) Apartments facing the center courtyard are quiet; can't speak to outside apartments. I'm digging it here and planning to stay. read more

*****READ THIS BEFORE CONSIDERING THIS APARTMENT***** I normally do not write reviews expect for extreme circumstances but I strongly feel that I had to write one for this apartment complex. I do not understand how this place is considered "luxury apartments". They charge a lot more for rent then neighboring complexes but do nothing to be considered luxury. The elevator breaks down on a consistent basis making it a hassle for people that have parking on the bottom level of the underground parking structure and living on the 4th floor. That's 7 flights of stairs to walk up and down! It probably is out of order 3-4 times a month and for longer than 2 day periods at a time. Shopping carts are left everywhere and the complex does not seem to be taken well care of, especially for "luxury" apartments. Our A/C has been broken for over 3 weeks and still no fix. We put in more than 3 service calls and the best they did was bring in a portable unit. It has been a hot month with temperatures going over 100 degrees most of the time, especially since we live on the top floor. Most nights, I have to sleep in the living room because the A/C only cools a certain area. I don't even want to imagine what why electricity bill is going to be. They just don't seem to care about their tenants. Even the property manager said that something would be done immediately and that they would find a way to take care of us for the inconvenience but it's been about a month with nothing. WORST PART. My car got broken into while parked in the "secure" parking garage and over $1,000 worth of property was taken from my car. The only response I got was that I have to file a police report. This doesn't seem to be an isolated incident either and property management isn't doing anything to improve it. It is also impossible to get in contact with anyone without getting transferred more than 3 times. I've been living here for about 6 months and it has been the WORST EXPERIENCE. I am counting down the days to rid of this terrible place. Like one of the previous reviewers: "this place is not cared after properly, terribly insecure, plagued by car break-ins and thefts, falling apart, and over priced. I can't wait to move out"! read more

Only been here a VERY short while but here's my review regardless. I used to live at the (rather oversized) Orsini in downtown so I've become accustomed to luxury amenities and retarded management. With that in mind I was looking for a smaller apartment complex with some amenities but with better management and a more tightly knit community. Looked at a whole bunch of places in the Encino, North Hollywood and Westwood area and nothing really even came close as being as affordable and nice as Avalon Encino. The community here is excellent with extremely friendly residents and a lot of them have super cute dogs. The upkeep is also great so the pet-friendly policy doesn't affect the building. Lots of guest parking. Conveniently located near Starbucks, Ralphs (both are across the street), dry cleaners, car washes, banks, Trader Joes, Arclight cinemas and 24 hour fitness (plus loads of restaurants and bars). Chipotle, Rosti and UPS are located on the first floor of the building. The apartments themselves are great with a mix of hardwood and carpet. Washer and dryer, dish washer, microwave and fridge are included. Lots of cabinet space. They offer 1, 2 and 3 BR apartments.The gym has machines and free weights but is still limited for those looking to get an intense workout. Pool area is nice and is situated right next to a jacuzzi. I wish the apartments were better sound proofed as I like to run my audio/video equipment as loud as possible without disturbing my neighbors...to which end, I'm sure I'll be getting a few visits from courtesy desk. Anyway, they also have a loading zone with shopping carts so it's super easy to move in. Management is very helpful and professional. They took care of everything that I needed in a timely manner. BTW don't let the exceptions negate the validity of the generality. There are always mixed reviews when it comes to apartment complexes so I recommend to not be discouraged if you're coming on yelp to get a heads up on an apartment and find nothing by negative feedback. Check out all the places you're interested in on your own regardless of what a few people say on here, including me. read more

This place is a prison. You cannot go inside or outside the building without an assigned cip that they give you when you sign the lease. And if you want an extra cip, they make you pay $2700 deposit. Same thing applies entering the parking structure with the car. Management is rude, especially Oksana and George who act like they're the owners of the building, they're careless and rude, never helpful or available. Two snobs that they barely speak english and treat tenants like shit. The apartments are small, downgraded and no privacy whatsoever. You can easily see what the neighbor next door is doing. Do yourself a favor and find another building apartment. You will thank me later. read more