you can tell by previous reviews that while the staff inside are great, those that work testing our youth need to find a different job . Perhaps one where yelling and screaming at a 16 year old is acceptable, if you don't have the patience to do the job anymore, find a new one. There is no version of reality where I should be getting calls from my wife and daughter crying because they were belittle, berated and honestly verbally abused. Obviously I am not alone in believing this. Read other reviews. read more

I have used their services for years. They completed the required work well and the staff is very polite. They could muster a bit more efficiency and get things done a little quicker. I find it best to call a head and find out how busy they are. When my son started driving they treated him with respect for which I am appreciative. read more

AWFUL PLACE FOR ROAD TESTS!!!! they just want your money! They claim you did things that you obviously and for sure did NOT do, will find any excuse to fail you. I most definitely stopped at the stop sign cause I specifically remember thinking to myself "count to three when you stop moving." But the guy claimed I did a rolling stop and put it down as a automatic fail! The ladies working at the counter were very sweet which is a bonus But at the end of my test as we sat in my car parked going over things and corrections, he began to yell and scream at me over things I did not do! A full grown man yelling at a minor... very unprofessional. but the cherry on top was that at the end he said "come in tomorrow for another test because you are a good driver." excuse me? If I was a good driver and fully capable of driving correctly then why did you fail me? and if I was a good driver why would you yell at me over a stop sign that I most definitely obeyed? COMPLETE CASH GRAB!!   (if you are stuck on going to this one emphasize that it is your second  or even third time, regardless of if it was or not, maybe that way they wont try to scam you as much.) read more

Read this and SAVE $22.00 I came to Riverbend Registries purely by fluke. The registry office on 130th SE (a few blocks from home) was way too busy for me to stand in line so I did a quick Google search. Riverbend was the closest I could find. My experience at Riverbend was quite good. When I entered the Registry, there were 4 staff working the counter - one on the phone, one with a customer and two others with a customer (one staff was training a new staff member). Nice! When I came in, I was definitely 'looked' at but no formal acknowledgement was made (e.g.: a verbal "hello" or physical motion like a good ole head nod ;-) As soon as a customer left, I was then acknowledged, greeted and invited to approach the counter. The gentleman handled my business quickly, efficiently and professionally. Well done. I paid my fee and I left to my vehicle and successfully placed the renewal sticker on the WRONG part of my license plate. Apparently "I no read so good the instructions!" ...my thoughts... I immediately went back inside to get another renewal sticker which I learned was a $22 fee (a government fee, not the registry's fee). Hense the savings you've now made by reading my review. True - placing the sticker in the wrong side of my plate was MY mistake... oops, just one more thing for me to explain to my wife about not paying closer attention LOL Professionally speaking, my one piece of advice for any registry would be a quick verbal reminder to customers renewing their vehicle registration, "Please note here (on the paper) where to put the sticker on your license plate ;-)" Again - I take full responsibility for my mistake. My advice is simply an opportunity for any registry to do one thing extra that would wow their customer... to potentially convert a "convenience" customer into a LOYAL customer. That said, my wife needs to register her car this week - I'll be sending her here... read more

DO NOT TAKE ROAD TESTS HERE!!! Talk about a great scam. They only accept cash, then they hand part of that cash over the the driving instructor before he will take you out on your drive test. They do not pass you on the first try because it does not bring in repeat business. Teacher said I was a great driver but nervous. I made a complete stop at every stop sign but he market that I rolled once, which is a blatant lie. Also said I did not do a right shoulder check once - but didn't say where, another lie - I am an avid shoulder checker, would never chance it. Not sure how they can just lie and get away with it. Looking foward to the day the Government takes these Registries back from the corruption of the private sector. read more

I walked into the registries at approximately 5pm on a Tuesday. I was helped by two lovely ladies! One with silvery white hair and the other with blonde hair and pink glasses. Not only did these two ladies bend over backwards to support me in my registry needs, but they were hilarious! 10/10 will definitely be going back. The service that was provided was great and I enjoyed my time with these public service gurus. Keep up the great work ladies!! read more

Riverbend Registry is the closest one to me. The first time I went there, I didn't feel right but couldn't name it. Now I know, they were cold and never smiled. When the staff member told me to do something, it felt like an order. I went to them two days ago for the second time to renew my car registration. Behind the counter there were three female employees. Two were with customers and one was busy with her computer. I was the only customer in line. After the staff member at the very left finished with her customer, I thought it was my turn. No. She turned around and left the counter. The person in the middle busy with her computer also left the counter. The person at the right end of the counter chatted friendly with a female client so I felt alright. Perhaps I was over sensitive the previous time. After she finished with that customer, I thought it was definitely my turn. To my surprise, she also left the counter. They all went to their back office and left me standing there with an empty counter. If they all have things to do in the back office right at that moment, I understand. The problem is, they all knew I was there but no one ever bothered to acknowledge me, not even an "I'll be with you shortly." I was like a piece of furniture. So I left and vowed never go back. I saw a previous review said that even though the reviewer spoke clear English, the staff presented she didn't understand her. Obviously the customer was not a Caucasian. In my case, I didn't even get a chance to speak. I am Asian and I normally don't want to attribute every unpleasant situation to discrimination. But this time when I saw how friendly that staff member was with her Caucasian customer, I couldn't think of any reason for my treatment (or rather, mistreatment) other than how I look and the color of my skin. read more

Over the past week, this registry has been extremely busy. Today the line-up was smaller than I have seen and it took about 30 minutes to get into the office for service. The matter that is weighing heavy with me is that the gal that served me took me out of the line-up, I had questions regarding registry online and the rep brought up the topic and redirected me to an AMA in Quarry Park and that an AMA membership would provide a discount, register a few vehicles would save me roughly $30. I returned home to call AMA to set up an appointment and was advised that there is no such location nor are discounted rates offered to AMA members. This Riverbend staff member provided incorrect information and sent me elsewhere rather than promoting her office. Returning back later the line up was do-able! I expressed my experience and the gal behind the counter was not interested - my thought was "whatever all I need is registration". I had a question regarding O/A and would my company need to be registered to so? Not knowing the answer she asks another rep... who is busy with someone else. The copy of renewal has now canceled because she is uncertain and did not understand what I was asking... This rep passes me to the gal with the knowledge... mine & the rep's level of annoyance with everything is increasing and I apologized... so, I ended up apologizing for the lack of knowledge for the TWO rep's who lacked professional integrity and understanding of what they are paid to do! Just for the record friendliness is lovely BUT when I walk into a registry there is an expectation that the staff there are professionally trained, to listen to the needs of the customers, and to provide the services that are being sought after, in a timely manner. From what I observed throughout the whole experience there was only one person there that has been adequately trained to be a service provided and she is the gal that does the registration of the LTD & Corporate registration. I have rated at a 1.5* because she this gal saved the day and carried the brunt of the incompetency of the 2 other staff members. This registry is in my neighborhood and I will most likely drive elsewhere to do my business due to the lack of confidence that I experienced! read more

I have been to this registry several times and even today to get my company incorporated. I got great service from Renee, and staff such as Roberta and Linda have been great in the past. These ladies do a good job, you have to remember they are in pubic service job and it can be tough dealing with rude, impatient people. Highly recommended registry. read more

After waiting over a half hour in line my 15 year old son was told the registry was closing and he would not be able to write his exam he was made to leave the building and locked out. I had gone home to get additional identification when I returned I knocked on the window the staff yelled through the glass that they were trying to get out of there . I said I had one question the ignored me . Great customer service I wished them a happy new year through the glass . This is just the most recent of many such happy exspereances dealing with the cheery staff at the riverbend registry office. read more

I waited patiently in line for 20 minutes and when my turn came I was just starting to explain why I was there when another lady who worked there interrupted the lady I was trying to talk to. Can staff really not interrupt other staff if they are dealing with clients? If I treated my clients at work like that they would complain read more

I went to this business for address update on my drivers licence today but met with a rude and totally unprofessional service given by their desk agent. Will definitely not go back there. Please go elsewhere for better service. read more

I decided to take my second road test at the Riverbend Registry (my first road test was at another registry). I was so anxious due to a bad experience I had during my first test. Well, the examiner at Riverbend Registry is so polite and patient that I stopped feeling anxious! He is very fair. He pointed out my mistakes in a polite way (believe me! Not all examiners are polite!) and, after my test, he explained to me why I got my points and what I should have done differently. I'm sorry I don't know how to spell his name but I think he is the only examiner at Riverbend Registry. He was great! read more

Scheduled my Class 5 advanced road test here. I failed, which to me was a giant surprise as I had done everything by the book. The examiner gave incredibly petty remarks in regard to why I had failed, most of which were absurd to justify a fail. I have been driving since 16 years old with no accidents or major tickets. Taking the advanced road test is a money grab for registries, and the fact that you can fail... yet still drive away after makes absolutely no sense to me at all. I don't plan on re taking the exam. Ide rather save my money. I feel inclined to also note that I did not have their usual examiner - but had I, I probably would have passed. read more

Service sucked, they simply ignored me while I waited for them to keep ignoring me and chit chatting when I was the only person in there...then had the rude woman talk to me like I dont understand English while I am speaking to her in clear English as she kept making me feel like I dont understand that I need to be a resident of Alberta, when I continually tried to be nice and repeatedly told her I was born and raised here in Calgary...simply it was bad service and rude ignorance..I will be going to my AMA where service is great.. read more

I have lived in this area for 40 years, and this is the closest registry, but the last 3-4 times I have been there, I was confronted with the rudest women. They even argued with me about needing specific documentation that they were wrong about, after the male colleague corrected them on not one but two separate occasions. I will gladly go somewhere else. PS If you get the male he is very pleasant and friendly... Unfortunately he has at least 3 bitchy women he works with... Poor guy! read more

I made an account just to say this. At this registry I was KNOWINGLY AND INTENTIONALLY LIED TO. I'm facing a license suspension for going over 8 demerits on a class 5 basic, so I went in to ask if there was any way around this as I've been driving for over 5 years and have only ever gotten 3 tickets for speeding. My first impression of the old lady wearing glasses who served me was "Wow, she hasn't spoken to me yet and looks like she already hates me." Oh well. I asked if I took the class 5 Advanced road test and got reclassified if it would cancel out the suspension as my demerit limit would be 15 instead of 8. She called "The Government" and asked if getting a class 5 Advanced license would waive my PERMANENT suspension. This set off a red flag for me because it was a TEMPORARY ONE MONTH SUSPENSION. When I corrected her on this she rolled her eyes and said "Whatever." After she hung up she told me that yes it would cancel out the (permanent?) suspension if I upgraded, then asked if I wanted to book a road test. Cash only. That was sketchy as fuck, and set off another red flag. I said no thanks and went to a more familiar registry to book my exam, which was somehow 10 dollars cheaper there. Go figure. After speaking with this registry I found that NO it would not cancel my suspension and YES I WAS LIED TO. My guess is that they skim off the top for their road test, which is why they were so eager for me to take one. Avoid this fucking place. If management decides to read this, PLEASE FIRE THIS WOMAN AND GET A FUCKING DEBIT MACHINE FOR YOUR ROAD TESTS. read more