Murder!!!! There was a murder here right next to my unit on last Saturday! I could not go to my appointment because the parking lot was roped off! Rest In Peace to whomever was killed. However, I have heard nothing from management! Nothing! Even though I have called them twice! This place is a dump! I am only here because I am a failure in life! A worthless nobody in life. I was raised better. Do not move here under any circumstances!!!!! read more

Great location, friendly & attentive staff, quiet neighborhood. The office staff is always willing to help and the maintenance team completes all requests really quickly. read more

I've lived in many apartment complexes (two in Tallahassee while getting my undergrad, two in Orlando while working, one more in Gainesville while getting my Juris Doctorate). River Reach is by far the best complex I've lived in. I'm a current resident and couldn't be happier. The amenities and details are beautiful. But what really stands out is the staff at the Leasing Office. The customer service at the Office is amazing. I would especially like the thank Hannah, who has been extremely helpful and more than easy to work with. I'd also like to thank the Manager. River Reach really cares about their residents. Everyone in the office has been kind, explained things clearly and succinctly, and just overall does a great job. 10/10 would recommend. read more

Love where I live! Office staff is very nice and helpful. Maintenance is always quick and efficient when I need them. Can't beat the price in Naples especially with all the awesome amenities!! read more

I've been living in River Reach Apartments since 08/01/2016 and in all fairness I'll start off by saying that I really like the location and the apartment itself is alright. Maintenance has been great as well. However, I cannot wait to move; all we hear are dogs barking constantly. We have neighbors that leave them on the lanai for the duration of the day while they work and they bark at anything that moves. Apparently this does not violate anything in their lease so they are free to do as they like. We have literally had to keep our windows closed to help block out the noise with no avail. When you pay $1,200+ per month you at least expect the opportunity to sleep in or go to bed early without such constant distractions. I'll be moving as soon as my lease is up. If the sound of constant barking doesn't bother you, then River Reach Apartments could be perfect for you. read more

The management here lies to the renters! There have been drug dealing, poor grounds keeping (no grass or flowers just dirt), one pool has been closed for a long time other one has not been cleaned in 7 months!, no parking, those who are not handicap use those parking spaces, dog clean up is poor, people use grills on their decks ( huge fire safety), dead rats have been an issue. read more

Unfortunately with the new remodels it's impossible to live on the bottom floor. Listening to them remodel for a week from 7:30a- as late as 10pm was pretty bad but now that there is no carpet, you hear EVERYTHING your neighbor does upstairs! I'm just glad they don't have kids or pets... read more

STAY AWAY!!!! Honestly I feel so bad for my parents who are stuck until their lease is over!! You will never pay less than $1000 for a two bedroom. This place is FULL of ridiculous fees. You have to pay for parking every month (not assigned) and if you want an assigned parking space you have to pay extra ON TOP of the required monthly fee. They MAKE you pay rent with direct deposit. They (office staff) do not assume responsibility or care about anything that happens to the residents and every month they get worse!!! Do not rent here!!! read more

I was helping my friend find a nice place to live in Naples and we went to several apartments. Not one of them compared to the warmth and friendliness that we felt at River Reach. Your leasing agent Ashlynn (who we actually thought was the manager, since she really knew her stuff), was very patient with all of our questions, took us for a great tour of the grounds and didnt rush us, even when it was close to their closing time. The amenities seem endless, and the grounds were very clean. I look forward to working with Ashlynn again in the future. I highly recommend seeing her if you are looking at River Reach!!! Susan J. read more

Ive lived at River Reach for the past year now and I have had a great experience. It's not new construction so occasionally things break but the team here always fixes everything right away and the customer service is always great. Yesterday there was an issue with the water in my building (from an accident that happened) and the maintenance team worked ALL day on their day off (Sunday) to ensure our building got their water back. Sure enough before I went to bed we had running water again. Honestly the team at River reach is awesome and I was very pleased with their hard work yesterday. Things are going to happen anywhere you live and it's nice to know that they have a team that will do whatever they need to fix any problem that arises. read more

I have reached out to the office multiple times, and they have not been helpful at all or adjusted my rent back to its original signed lease. They are all talk, and no action! read more

I have had the best experience with this place. The staff worked with me on my move in and continued to be helpful after moving in.They called to check in on me every few months and one of my favorite things they do is breakfast on the go- as your leaving the complex they give you a granola bar, orange juice etc. They work so hard to make this a great place to live plus the renovations are beautiful! Brandi especially is awesome!! read more

I recently had an exhausting move from NJ to Naples, FL. Not only did Jade from River Reach make my application process simple and painless, but she made my 14 yr old daughter and myself feel like family. I absolutely love my new apartment. Everything inside is totally renovated and I feel like we are living in a brand new condo. The neighbors, pool, gym and recreation areas are wonderful. I would absolutely recommend River Reach. read more

I don't have a yelp so I'm using my friends account. I honestly don't ever do reviews like this. However, this is truly a great community, great amenities. The office staff was so nice and accommodating. Melissa is fantastic, she did the walkthrough of my apartment with me and showed me around the either property. I am confident I made the right choice by moving to River Reach. read more

So, I'm not one for leaving reviews but I feel as if it's necessary to write one for said residential area. There are numerous aspects that should be addressed and shared with both current and future residents. My girlfriend and I moved in earlier this year, whereas we were attracted to the location being perfect for both our jobs. Let's just say this is the only pro regarding this residential area. First, I'd like to address the bugs that are found throughout the apartment. Pest control comes several times a year to rectify said issue but it isn't enough. My girlfriend and I are overly clean, whereas we keep everything spotless like a museum. It isn't in our nature to keep a messy apartment but that doesn't keep the bugs away. Granted, we are near the water which attracts bugs but still, the copious number of bugs spotted is astronomical compared to our last apartment at the Asters of Lely. Moving on, roughly a month ago someone deliberately ran over two ducks crossing the street right in front of my apartment around 4:45 PM. I heard yelling outside so I went to see what was going on and another resident saw a guy speed up to hit the ducks and the witness was yelling at the culprit to come back which he just sped away. Living near the water attracts many wildlife which is appealing to the neighborhood as it makes it more attractive. Anyways, several of us called the office and they stated that maintenance left for the day and will pick up the 2 ducks that were killed in the morning. I told them they couldn't leave 2 ducks that bled out and died in the middle of the road, whereas they said they couldn't do anything about it given that maintenance was gone for the day. I, then said that it was behind my car and I couldn't back out without hitting them and they said their hands were tied in regards to not rectifying it. People drive on this road and kids go by on their bikes which is not a pretty sight for anyone to see this as it was heartbreaking to watch the ducks die. Another resident put the ducks in a bag then I called the office back and they said to put the bag to the side and a maintenance guy will come grab them...3 hours later, no one has yet to come by so the later who bagged the ducks reached out to me to tell me she went by to dispose of them herself. With that being said, for a residential area to attract wildlife and use them as an appealing feature to upsell their location, they seem to have no sympathy towards wildlife. Another issue would be that of my AC freezing over twice within one month! Twice. That means that there's an issue going on that wasn't fully rectified and it's bound to happen again. (Second time was yesterday). Maintenance did come by to fix it which was nice but the office wasn't caring enough to address my girlfriend's statement of it being the second time it happened within a month. When my girlfriend mentioned it, the lady seemed to not care and said maintenance will be there shortly and then hung up in my girlfriend. Clearly, an internal issue is causing this giving that it happened twice within a month and her and I aren't home often to keep the AC on cold all day. We keep it on 74 degrees when we are home and 78 degrees when we are away. Moving on to another issue would be that of a pipe bursting at a late hour of the night under the sink. The maintenance guy came who was phenomenal but showed up almost 2 hours after the call...only because the originally scheduled overnight guy called him to cover him since he couldn't do it. With that being said, having looked at the pipes, everything is old and gross. This leads into an overall perspective of the apartment, whereas everything is outdated and wasn't properly cleaned. Lastly, I'd like to address the ridiculous cost to live here. it's $1,384 for base rent not including anything and that's for a one bedroom, one bathroom apartment. Go somewhere else that's newer and better kept for that price. read more

Love the boat ramp /river access, great fishing on the river .and management is super friendly and helpful I've been here for a year and will gladly stay longer ! read more

The staff is friendly but clearly don't know how to run a proper business. My pregnant wife and I signed what we thought was a transfer agreement that locked us in to move from a 1 bedroom 1 bathroom to a 2 bedroom 2 bathroom for 100$ cheaper. Come to find out 3 days before we were supposed to move in on a holiday weekend they tell us that we aren't actually moving in and they failed to get maintenance in to prep it. We have everything packed and ready to go and could really have used the cheaper rent during these times. The only thing they have to say is they are supper sorry and we would have never known if it wasn't for us reaching out to them about everything. Supper disappointed in how the run things around here. They are also supposed to collect our trash every night of the week and without notice they didn't collect for a couple days because the trash machine was down and now my doorway smells like a dumpster. Definitely do not recommend. Also a lot of the newer "good" reviews is due to them offering prizes to any current rennet that left a re read more

Caitlin and Linette both were an absolute pleasure to work with. Knowledgeable, attentive, and quick to look into any questions that came up. I highly recommend these young ladies if you are looking to rent an exceptional apartment in an exquisite neighborhood. read more

My family and I moved here from the Clearwater area in June 2016. The move was effortless due to the excellent customer service given by all the ladies in the office, and especially Sammi and Laura. They have all helped greatly with the usual daily life issues of living in an apartment, and every time I stop by with a problem or question I am greeted like an old friend. They are extremely professional and engaging. We had no problems with contracts and expectations as they were very well explained. The maintenance staff is also top notch. We had minor problems fixed immediately after we called the office and without impacting our daily lives. Once, Silva and Francisco were so fast in answering our need that I wondered if they were right outside my door when I called! Our upstairs neighbor had a medical emergency and his door latch was on. The maintenance staff was there in a flash and it was almost heroic the efforts they made to get to the man. They completely knocked the door down to get to him!!! The rent is a little high from what I was used to in Clearwater, but is on par for the Naples area. With that being said, my husband and I searched for an apartment all over Naples and outlying areas for 5 months trying to find a better deal and finally chose River Reach. The quality of the grounds, the staff, all the perks they offer each month to foster a great community make it a great value. We've seen similar priced communities with nowhere near the customer service we have received here. Everyone is ready to help as soon as you walk in. They always have a smile on their faces and a kind word to offer. I am proud to live here and highly recommend this happy, very pet friendly, clean, and warm neighborhood to anyone considering moving here. read more

Just moved into River Reach after hurricane Irma claimed my home. I was impressed that this complex was even open two days after Irma and were actively working to clean up all the debris. I was able to get into my new apartment home shortly after I applied. We didn't even have power which wasn't the complex's fault. We were just thankful to have a roof over our heads. Everyone in the office made the move as painless as possible for me and my family and for that reason alone , I would recommend this place to everyone in Naples. read more

If I could give this place negative stars, I would. Let me start with the incompetence of the office staff. They don't handle anything at all because they're money hungry. I've complained about my neighbor being too loud on several occasions and they did nothing. My husband, who is a sheriff, went up to talk to them, yet again to no avail. Finally filed a formal complaint with the Collier County Sheriff's Dept....They sent an officer upstairs, and the guy never answered his door. Management was upset with US because we called the cops and told us to use the courtesy officer next time. Second, no one cleans up after their pets, poop strewn everywhere. Mailbox area is so poorly lit that I actually tripped over a dog leash as I was entering my lanai because I couldn't see the lady or the dog. Raccoons have been stewing garbage all over, because the tenants are too lazy to use the PROVIDED garbage cans for valet pickup. My last, and most important complaint. We canceled our debit for our rent TWO MONTHS AGO, and gave our intent to leave paperwork, and they are still taking our rent out of our checking account. The only good thing was......maintenance was on top of things for us. This place is a joke, and all they care about is cash flow, so be warned. Here, you're just a number and NOT an appreciated consumer. read more

The office staff including the manager made the experience of re-signing my lease worse than going to the DMV. Complete incompetence. Rolling blackouts like I live in Haiti. A/C is ALWAYS going out and in south Florida that is almost inhumane. Edit 13JUL16: Was woken up this morning from an unannounced visit from maintenance, so I let them finish and called the office asking that they notify me in advance, (like Florida law states) so they assured me they would. I come home from work later that day and lo and behold! Someone is inside my apartment! I half thought it was a home invader because I specifically asked earlier that day to be notified of any maintenance will be done on my 1965 antique A/C that needs more care than a newborn (they have attempted to fix it nearly 5 times). Once again incompetence from the office staff!! They are breaking tennant laws, and are putting not only tenants lives at risk but also the lives of the wonderful maintenance team! No regard for residents or staff. Brandi (or however you spell it) is the office manager and she is by far the most incompetent. Not sure how long river reach will last under her (for lack of a better term) managment. read more

Not sure what the negative reviews are about I've never had a problem living here. It's quiet, relaxed, and full of young people (rare in Naples). I've never had a problem, honestly. The scenery isn't typical Florida landscaping it's very wooded with lots of tall trees and shade with walking trails. it's a nice change of pace from most of this town. I enjoy living here.. read more

LOVE IT HERE!! Not sure why the other reviews are so negative. I have nothing but positive things to say about living here. All of the upgrades they are doing to the community look so nice. Plus for someone with a boat it is perfect! There are two swimming pools too which is cool. The girls in the office are always so nice and I love my apartment! read more

DO NOT LEASE FROM River Reach Apartments. YOU WILL REGRET IT. The management here is the worst. The community manager is a real B---- The maintenance people cannot even fix a leaky faucet. The apartments are old and not maintained properly. No one reinforces the community rules such as keeping dogs on leashes and cleaning up after dogs. This place is a horrible place to live read more

Lovely lay out, the trees are big and provide a perfect amount of shade. We had a nice experience here. Maintenance people were wonderful and the best and only person to talk to in the office is Sali (the rest are unhelpful but Sali is a true gem!). A huge con is that it takes a lot if money to get into - non refundable fees are many and large. That is what would prevent me from going back. read more

I have moved to River Reach Apartments this past March. I am very happy living in this Community which offers many amenities - the new Gym would be available soon, which I am extremely happy about it -. River Reach Apartments are surrounded by beautiful lakes, trees, walking trails and nature. The Community has an excellent Customer Service and are very are very organized. I would like to specially praise the ladies at the office who are courteous, very warm and always ready to help you with any problem one encounters in the apartment. The Maintenance team is excellent and any problem that I had was resolved immediately. I do recommend this community very highly. read more

River Reach Apartments are the BEST! I couldn't imagine living anywhere else.

I cant wait to finish my lease. I literally found a home and am paying two rents just to be happy. I have received so many complaints for just walking around my apartment. They say they are friendly but tend to smile in your face and conflict behind your back. I have had numerous issues. I always pay my rent and try to keep to myself but when you have the garbage valet yelling at you, pool monitors nagging you and downstairs neighbors that complain about everything and the office backs them up stressing you out all the time it becomes a bit over bearing and you begin to hate going home. I even tried getting a roommate to help me pay since now I have two rents and the office management gave me a hard time about that. Im literally waiting to hear back from corporate just to clarify my tenant rights. These are just a few things, you should see the pics of the moldy insulation that fell through my bathroom ceiling and the moldy air conditioning I had to deal with for several months, I think there is still some on the ceiling. I did sublet to move in, and they changed management and they have renewed my lease under new management treating my like an outcast and not even offering to steam clean the carpets. Its completely disappointing and I am so happy I found a new home, however 3 months left on the lease that im not going to break and hurt myself more. I totally regret moving in here, and would encourage you to find something else for the money. Even their granite counters are "inspired" its not even real granite. Good Luck tho! Oh, and the toilets don't flush right! read more