I don't know why people have a bad experience here. I had a really good experience. I waited in…read moreline and when it was finally my turn, I had to go in. I didn't know how to use the kiosk, but the really nice security guard helped me he showed me how to change my settings. And helped me scan the QR code. The process was fast and easy. I waited in the room. They called my number. I went up to the desk then they tell you to leave your phone number and they put you in a queue and you leave and they give you a phone call well they gave me a phone call within 30 minutes. I had already gotten home and resolved my issue. They've really stepped it up. It was a smooth transaction. And I didn't have to wait outside a long time either.

They helped me with the application process and were friendly. There were a few people that were…read moreupset and claiming (loudly) that they never received their $$$. There is a security guard onsite just in case it gets out of hand. GO AS EARLY AS POSSIBLE!! Even going early you will be Waiting, but "the early bird gets the worm".

This office was nicer than I expected. First of all, it is conveniently located on Arden Way by…read moreFulton Blvd., and it has its own private, free parking. When you first arrive, you are subjected to a security search. I had to empty my pockets, and the security guard ran a magnetic wand through my entire body and shoes. It's a Federal building after all. I went on a Tuesday around 10 a.m. without an appointment since I was having an issue completing an online application. After about 30 minutes, I was able to get an appointment and plenty of information to get my application completed. Way better than the DMV.

The staff is super friendly, but that's the only.good thing I can say. Overtime is appeal and…read moreissue my appeal get lost and they tell me to refill. I filed 3 separate appeals for.the.same issue and have got nowhere. .they really are frustrating to deal with as ND they don't give a.damn about me. It's sad.

Helpful. Assistance above and beyond. They stayed past…read moreclosing to help us. Thank you for your kindness

I have tried their website twice and there # several times in several different ways and can't…read morereach a soul. it says they are always busy and it hangs up. I owe money through a different insurance and they want proof of Medi-Cal and I don't know where my cards is. I can't even get a replacement card through these people!

I see a lot of bad reviews.... I just want to thank the…read morepeople who answer the phones when you call about your background check and updates. I've had a great experience with you guys and want to say thank you! Call in the morning guys, it doesn't take long if you call in the morning!

Called the DOJ today about a firearms question. I must say the Department of Justice person who…read morehelped me was one of the most pleasant, informative, and efficient people that I have talked to in any state office position. Well done DOJ!

5/5 for phone call to schedule appointment. The person helping me was extremely kind and…read moreinformative. She provided me all the info I needed and more. 4/5 for office appointment. There are two security guards by the door to check you in and make sure you're not carrying anything dangerous. You check in and get a ticket with a number on it like the DMV and wait to be called. Even though I have an appointment I wasn't called until almost 15 mins after my appointment time. The person that helped process my paperwork was nice and quick! I didn't expect a longer wait time when I had an appointment so be prepared for that.

I went in without an appointment today, needing some paperwork for my uncle's probate. From the…read moretime I walked in, took a number, and was helped, it was about 35 minutes total. The personnel were very friendly and helpful. If I need to return to a social security location in the future, it'll be this one!

Great experience. Got to talk to a person within a few minutes who was able to delve into our…read moreproblem, recognize there was multiple problems and took us seriously. It's going to take time to resolve but that is expected.

The security guard and Asian male that works the front desk are nice and helpful. The Hispanic male…read moreat the front desk with the beard, glasses and goatee is rude. He is extremely unwelcoming and unhelpful. The state needs to regulate their employees attitudes when working with the public.

The staff member that helped me at my appointment was courteous, knowledgeable, and very helpful in…read moreassisting me with paperwork in applying for or Medicare. The website is more than a little confusing. I know the website actively tries to encourage people to do applications online, but I preferred having a human being assist me.

Going online or even by phone isn't as easy to get through as they recommend, (yes, I tried), so…read morebecause this office is so close to my house, I was able to leave my dad alone for a short amount of time. I just made a quick trip to get "in person" help and arrived a half hour before they closed hoping they would be able to see me. Fortunately, the interior was pretty empty of social security recipients, so I was lucky that day. At the time, I was doing hospice care for my dad and wanted to report to them that he had a change of address living with me. Unfortunately, making a change of address turned out to be more complicated than expected. They also wanted me to declare being his social security payee which I didn't realize would be necessary. I was given a list of things that needed to be done before his change of address could even be considered. I have to agree with Geneva L.'s review about how stressful and emotional going to the social security office can be when dealing with a parent's last days on earth. It took some time, (mostly because I had to wait for the next available appointment opening), but I finally checked off the list of things they needed (including his personally signed doctor's diagnostic statement) to finally get my dad's change of address recorded. Unfortunately, my dad passed away before the appointment, and they couldn't do anything more to help me since his account was no longer accessible due to his death. I ended up leaving with tears in my eyes and not even a "sorry for your loss". The small parking lot sucks, but at least the security guards were nice.

Made an appointment online for 2:30pm on a Thursday to change my last name after marriage. Parking…read morewas plentiful and you go through security screening when you enter the building. If you make an appointment, you can check in on your phone after arrival or check in through a kiosk by the exit. We waited about 5 minutes before being called to the window and another 10 minutes to go through the name change process. Really quick and easy, I recommend booking an appointment if you can!

I needed to attach a form to my Medicare application. I did a walk-in, no appt available for 3 wks…read more From reading other people's comments I expected to wait 1.5 hours. I was called in 1 hour. Charles was professional, efficient and helpful. He took the time to scan my docs and explain what to do next. The two guards at the door were very efficient + patient too. Thank you Folsom Blvd SS Office for a good experience

The customer service I received was exceptional. I went to this office in person to take care of a…read morematter for someone. I was greeted as soon as I entered. The staff person approached me to find out what I needed. I had the necessary info/documents, so she advised me to place the package in the drop box. She explained when the staff person(s) would pick up the drop box contents. Needless to say I was in and out of the place in about 5 minutes. I was so impressed with the personable customer service this staff person provided to me. About a few days later I received an approved document in the mail. Based on the date/time stamped on the envelope and documents, my package was worked on and completed the same day I dropped it off in person. Kudos to the staff person that worked on and completed it so quickly. The staff in this office are professional, personable and very efficient! I appreciate the excellent service from the public service staff of this office!

I went here today, it's a Wednesday at 9am and the Building was closed with no explanation. Also…read morewent to the 28th street location. With no explanation both are closed. Very frustrating.

Came here to get things done. I read other reviews saying that the wait could be 2 hours long and…read moreto bring a book. I happened to come on a Friday before a 3 day holiday, so perhaps it was busier. I came in just around 10:15 am and left close to 1:30 pm, so nearly 3 hours of waiting total. The service I needed to get done took literally only 5 minutes. The case worker said that usually the wait is closer to 1.5 hours on average, but he thought maybe people wanted to get things done before the holiday weekend. He also mentioned end of the month was also either a busier or less busier time (not sure if he misunderstood my question). There's plenty of parking. There are many people outside seeming to be just hanging around. When you enter there is a security guard. There are two kiosks where you select the service you need and you get a ticket. You sit down and wait for your number to be called. Make sure to keep your ticket. There are also a lot of no-shows. Once your number is called, if it is for station A, you have to wait at the "Stop" sign until a case worker comes out to accompany you to their office to get your service completed. I mention this because as soon as my number was called, at first I thought someone would come right out. I thought my number was skipped when the number after me had someone come out for them and walked them back. However, shortly after that, my case worker came out to walk me back. There are restrooms if needed. They do have what looks to be a play area for little kids. They do have masks if you need them. I would probably recommend wearing a mask here especially since everyone could be seated so close to each other. Overall, it was an experience that was as expected, aside from the slightly extra long wait time.

Came here because I needed to talk to someone after calling multiple attempts on the phone and the…read morephone line says it's busy and can't even get through to a person. This place is always so busy. There aren't clear instructions on how to do anything. Basically you go to a kiosk and put in your information and then it prints you out a number. They have two big screens that tell you when your number is called. It's pretty similar to a DMV where you wait for your turn. The first time I waited I didn't wait that long maybe only 30-40 mins. But then the most recent I waited 1.5 hours just to be seen for 5 minutes. It was a little frustrating. The place always smell so musty and crowded. There so many chairs but the building is old. I got seen and the answer I got was unsatisfied. But I guess it better that I got seen.