Handling some business that was made easy thanks to Joanna, Jessica (not sure her name but it…read morestarted with a J) so pleased and grateful that she was able to help me with my concerns. At first, it was weird because as soon as you enter the office, there's a security sitting but very helpful instructed me to take a number and fill out a paper. After my number was called, I was informed that someone will call me but not sure whether to stay or leave, so I decided to leave and run some errands. In less than 30 minutes I received a call and drove back to turn in some paperwork. It was that easy. The staff were very helpful and friendly. It's definitely worth a drive. Thank you again, Ms. J ( definitely an angle sent from above)

Customer service sucks not very helpful always giving the run around only way to get anything done…read moreis speaking with a manager someone who is actually doing their jobs

This office was nicer than I expected. First of all, it is conveniently located on Arden Way by…read moreFulton Blvd., and it has its own private, free parking. When you first arrive, you are subjected to a security search. I had to empty my pockets, and the security guard ran a magnetic wand through my entire body and shoes. It's a Federal building after all. I went on a Tuesday around 10 a.m. without an appointment since I was having an issue completing an online application. After about 30 minutes, I was able to get an appointment and plenty of information to get my application completed. Way better than the DMV.

The whole local government in California is trash. I have a disability ( TBI). I was in a coma for…read more6 months 10/9/10-4/9/11). I laid in a hospital bed and rotted for half a year! I went to be evaluated to get back on disability after losing my job due to my disability. I was asked some double digit addition questions and I assume I was correct, because I'm suddenly not disabled.... Then I went to my doctor to get him to write a letter that supersedes the misdiagnosis by the person from social security. Once I told him according to social security I'm apparently not disabled he disagreed and wrote me a lengthy letter citing my many deficiencies as the need for disability because of my coma. How is social security going to give disability to people who don't need it, then when a legitimate disabled adult comes to your office, you deny him?

Helpful. Assistance above and beyond. They stayed past…read moreclosing to help us. Thank you for your kindness

I have tried their website twice and there # several times in several different ways and can't…read morereach a soul. it says they are always busy and it hangs up. I owe money through a different insurance and they want proof of Medi-Cal and I don't know where my cards is. I can't even get a replacement card through these people!

I see a lot of bad reviews.... I just want to thank the…read morepeople who answer the phones when you call about your background check and updates. I've had a great experience with you guys and want to say thank you! Call in the morning guys, it doesn't take long if you call in the morning!

Called the DOJ today about a firearms question. I must say the Department of Justice person who…read morehelped me was one of the most pleasant, informative, and efficient people that I have talked to in any state office position. Well done DOJ!

5/5 for phone call to schedule appointment. The person helping me was extremely kind and…read moreinformative. She provided me all the info I needed and more. 4/5 for office appointment. There are two security guards by the door to check you in and make sure you're not carrying anything dangerous. You check in and get a ticket with a number on it like the DMV and wait to be called. Even though I have an appointment I wasn't called until almost 15 mins after my appointment time. The person that helped process my paperwork was nice and quick! I didn't expect a longer wait time when I had an appointment so be prepared for that.

Regina is the best worker at this facility. Everyone else here had a bad attitude and made the…read moreexperience uncomfortable. If Regina were not here, I would never come back. The first lady who did my fingerprints deliberately messed them up. She knew the fingerprints were done poorly and told me that if it became an issue, I would have to reschedule. Unfortunately, that's exactly what happened--we had to come back because the fingerprints were taken very badly. Thankfully, when we returned, we asked for Regina, and she truly went above and beyond. She handled everything professionally, fixed the issue, and was kind, calm, and helpful throughout the process. She is truly the sunlight in a very moody and unpleasant place. There are three other workers here, and all of them had attitudes that made the experience stressful. Thank God Regina is here, and I sincerely hope she stays as long as I, my kids, and anyone else we know need to use this facility--because we will always ask for Regina. If management is hiring, please hire people with good attitudes who actually care about doing their jobs correctly and not messing things up for others.

Every time I have come to this office, the staff have been very helpful or as they can be for me…read morejust walking in with no appointment. I had to provide proof of identity when I was pregnant and folks were very kind I also came back in with the baby months later for the following year to prove my identity and they were friendly and kind to my kids. I think we can all remember to show care and kindness to others and that will most often, be returned. waiting long at times means someone called out sick or something and often is no fault of the person behind the counter. I always like to ask them how they are doing and if it's typically this busy for them or if it's unusual, they usually do have a reason either a big wave or two people out so short handed etc. I know that would be stressful for me if I was an employee in their shoes.

I can not talk with anyone without paying 5 bucks even that I text that I have no money now because…read moreI have not received my tax return. I just want a time to talk to a real person to see where my return is.

The staff member that helped me at my appointment was courteous, knowledgeable, and very helpful in…read moreassisting me with paperwork in applying for or Medicare. The website is more than a little confusing. I know the website actively tries to encourage people to do applications online, but I preferred having a human being assist me.

I hope you don't get window 5. The current owner of that stall will just waste your time. He…read moremumbles and rambles in a way that's too hard to understand. He actually told me to get what I needed from a physician and I could come back that day. Sure, because that's how doctors work. Mine doesn't have drop in hours. The lady at window 1 was my second serving of the social security office. Kindness is wasted here. She's curt and rude. Ultimately my persistence got it done. I hope it's many years before I find myself here again. I do not recommend. Scoring 0 for ambiance, 0 for service, add 1 because I have to. So one star it is.

I needed to attach a form to my Medicare application. I did a walk-in, no appt available for 3 wks…read more From reading other people's comments I expected to wait 1.5 hours. I was called in 1 hour. Charles was professional, efficient and helpful. He took the time to scan my docs and explain what to do next. The two guards at the door were very efficient + patient too. Thank you Folsom Blvd SS Office for a good experience

They don't know how to post a sign to let people know walk-ins are no longer welcomed. Had they…read moreposted a sign on the door, I and so many others wouldn't have wasted 1.5 hrs just to be told to call to make an appt. Had I checked Yelp prior to my visit, sure I would've known. But I'm not going to a restaurant. Also, it appears they don't know "first come first serve" is a common sense as they started helping people who were in the middle of the line. I had to intercept others when I was the first one in the line. Hope they have some common sense to serve the community right.

I went here today, it's a Wednesday at 9am and the Building was closed with no explanation. Also…read morewent to the 28th street location. With no explanation both are closed. Very frustrating.

This is ridiculous they had me on hold for an hour on both phone calls just so they can answer the…read morephone then hang up. This just shows how lazy there workers are just pathetic. I do not recommend calling, there customer service sucks. I really wish they didn't waste peoples time making them wait for a really long time on hold just to hangup and make them do it over again!

I have visited this place one more time before to get the documents needed to change my insurance…read moreaddress. As soon as you walk in, there are people at the front desk waiting to help you. They are super kind and friendly. They told me exactly where I needed to go. Everywhere you go, there is at least one person waiting to help you. I checked in at 10:47 am and my number was called at 11:45am. The wait, I think, is reasonable considering the number of people. The wait is also justified because once you are called, your representation does their best to help you by being friendly and caring. They do not look like they are in rush, rather they go through the process slowly and clearly. Really good organization and customer service!

No assistance, no assigned workers, endless wait times, ignored on website, ingnored by mail, hung…read moreup on by phone. Good luck, you'll need it.