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    River Monster Tours

    5.0 (2 reviews)
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    Updated 2 weeks ago

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    9 months ago

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    J&M Cruise Lines - On our way Put-in-bay

    J&M Cruise Lines

    (19 reviews)

    We booked the Lighthouse Cruise on the Glass City Pearl for August 24, 2025, 2-5 pm. My family of…read morethree, along with 30+ other passengers, arrived at the designated dock on time. The boat was in the water, but the dock gate was locked. No staff ever showed up to open it, and despite calling multiple times, no one answered the phone. Everyone stood waiting until it became clear we were not going to be able to board. There was no email, call, or sign posted to explain what was happening. We are flying out tomorrow, so rescheduling isn't possible. We paid $180.15 for this cruise, and not only missed the experience we were looking forward to, but also wasted our time on what should have been a special evening. Very disappointing and unprofessional. I am requesting a full refund and hope J&M Cruise Lines improves their communication and reliability.

    Thank you to J&M Cruise Lines, especially Captain Jim, for a memorable Maumee River cruise on…read moreFriday, June 13, 2025. My family grew up in this area and came back to honor my late father. He always loved rivers and lakes, so we searched ChatGPT and found J&M Cruise Lines. The online booking process was simple and we reserved our preferred departure time with ease. Although the weather was cool and drizzly, the directions guided us straight to the boat. Captain Jim met us on time and welcomed us with professionalism and warmth. It was thrilling to see how much the downtown riverfront has changed since we moved away in the late 1980s. The tour exceeded all our expectations and made us forget the less-than-ideal weather. We have one suggestion. It would help if J&M Cruise Lines provided dedicated parking for guests. Our tour began before the nearby garage opened for public parking and this made it difficult for those in our group with limited mobility to find close spots. Other than that, the experience was wonderful and Captain Jim is both an excellent captain and a knowledgeable guide. On our next visit to town, we will definitely book another cruise with J&M Cruise Lines. They are a real asset to Toledo tourism.

    River Monster Tours - boatcharters - Updated May 2026

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