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    River City Kitchen & Bath

    2.0 (4 reviews)

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    3 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    Rafael

    Rafael

    (9 reviews)

    Southside

    Great experience with Rafael Inc. and manager Nick. They did exactly what we asked for, were always…read moreresponsive when we needed anything, and the kitchen turned out amazing. Very professional team and great quality work. Highly recommend!

    The actual few people (2-3) who did the work taking out the backsplash, installing the new…read morecountertop and redoing drywall and redoing floor tile were excellent. The biggest issue was the bait and switch with Rafael. They sold us on a contract that laid everything out of what things would cost. But it didn't. We were installing under cabinet lighting. Do you think they would have considered if the electrical needed upgrading? No. $6,000 unexpected costs and it was too late at that point the old counter tops were ripped off and then they discovered it. They added $500 additional costs for undercabinet outlets even though they bid the job knowing we wanted that. They ALMOST tossed the garbage disposal even though we specifically said it works great and we want to keep it. If we were not watching them they would have tossed it. We said we wanted them to remove stupid pillars from our dining room and they bid the job including that. Then later said we would have to get tile and they would have to add on $ for that part to install tile. The project manager did not come earlier when we had time to have them start earlier and then blamed us for stalling the project? They ordered the wrong crown molding and then wanted to charge us for matching crown molding. They didn't tell us they would need to charge us for a port-a-jon at $600 - they assumed for months they could use our bathroom. Overall the end product was awesome. Looks amazing. But the contracting and contractors ordering the real people to do the work need to be much much better at bidding the job accurately and then working with the customer to address their issues without at $6500 upcharge on a less than $50,000 remodel.

    Birken Construction - My finished fireplace

    Birken Construction

    (2 reviews)

    Southside

    Long overdue review! Birken Flooring was my intro into home renovation services. My realtors…read morecompany have a great relationship with Steve from Birken Flooring and his brother is with Birken Construction. Steve is the type of contractor you dream of meeting- honest, insightful and knows the business and all the connecting companies to do anything in general contracting. They have done plenty of residential work over the years and some big ticket venues like remodeling the Jags locker room, or renovating the bathrooms at the Jacksonville Symphony. AND MORE! Steve handled my flooring and gave me so many recommendations for other projects- from electrical to plumbing to where to find the best countertops! I've come to rely on "Steve the floor guy" recommendations! So- my floors! They only use quality products- we went with a wood laminate ProGen - Cerused Oak POWDER, 20 mil. As Steve put it- you could drop a bowling ball on it and it won't be damaged. It's also waterproof! This brand is highly recommended among reputable flooring companies. We didn't touch the bathrooms (they are tiled) but ripped up all the carpet and the tile in the kitchen and the entryway. I love my floors! Steve also had his "best tile" guys redo my fireplace with a weathered brick I bought from Floor & Decor. During renovations before we moved in Steve and I would just stand and stare at the beautiful fireplace once it was finished! It reminded him of his childhood home~ lovely sentiments. We have been in the house since February and still call Steve for recommendations and for work! His tiling guy will be doing my kitchen backsplash soon! Steve said to me- we treat our employees well and then they do exceptional work and our customers spread the word about our business. Birken Flooring isn't found on Google except for the business licensing- no website, just word of mouth! That's a true compliment to his work~ Highly Recommend!

    Top notch! I cannot say enough good things about Steve . All employees were professional, courtesy,…read moreand knew what they were doing. I HIGHLY recommend Steve and his team.

    Richmond American Homes

    Richmond American Homes

    (9 reviews)

    Southside

    Purchased a new home from Richmond American/M.D.C. Holdings/Sekisui House, Ltd. located in Grand…read moreCreek South community in Saint Johns, Florida. Numerous construction defects were documented and reported to the builder post drywall and pre-closing (see enclosed emails of the findings from home inspections) purchased in September 2022. Additional and major defects were found including, but not limited to: - 2023/2024 - hired a highly reputable electrical company and confirmed electrical wiring not properly installed and cheap material used causing to explode in smoke and flash, which could of caused a fire and damage to the home (Richmond American used T&M electric for the work). The connector is associated to the AC/HVAC system. Poor craftsmanship and electrical work caused cooling and hot air to not blow out. This issue was raised to Rob, Home Warranty representative around July 2023 and was dismissed as he stated 2-3 degree differential is not covered by warranty. Heat was not blowing out as it should and hired a reputable air and electrical company to identify the issue in January 2024. Emailed Rob about our frustration with the issue identified and no response nor acknowledgment from Rob/Richmond American/M.D.C. Holdings/Sekisui House, Ltd. See enclosed photos of the email exchange. - Highly reputable air and electric company confirmed builder and AC Designs put in 3Kw heat strips, least amount they can put in which is typically matched up with small systems in small residential condos. Typically 7-10Kw is matched for a two story single family home. Builder and AC Designs installed inadequate safety switches for proper water overflow protection. Should be 3 layers of protection but only 2 present. We were also advised to replace the HVAC system in 8-10 years as the builder and AC Designs placed in the cheapest unit. - Wall in garage so far out of square with over half an inch of bow in said wall - Cheap boots found from roofing with nails pulled through and barely any sealant used which may cause potential water leak and damage (Richmond American used Coastal Roofing for the work). Intentionally hired a reputable roofing company to replace four pipe boots. - granite countertop chipped - crack found in bath tub (Rob, the Home Warranty representative indirectly blamed the homeowner that cause the issue). See enclosed photos of the email exchange. - holes found in the wall above the cabinets - window not properly installed and would not latch, and remediate 14 months later (window fell open and slammed onto my face) - Washout located in the backyard and not addressed until newly a year later - Poor LVP flooring installed leaving gaps Additionally, during closing day, the Superintendent assigned to this community, Cody mentioned Richmond American were not able to find specific craftsman to install the sliding glass patio door. Instead Richmond American had the Superintendent and not a subject matter expert at all in that trade, to install the product. The level of pride and professionalism from this builder is near non existent. Richmond American/M.D.C. Holdings/Sekisui House, Ltd. lack accountability and exudes poor craftsmanship and result in high risk of liability. I do NOT recommend potential homeowners to purchase a home from Richmond American/M.D.C. Holdings/Sekisui House, Ltd. ***Unable to upload all screenshots of documents and emails. To view all screenshots of documents and email exchanges, please lookup 'M.D.C. Holdings' or 'Richmond American Grand Creek South' under Google reviews from Jane Johnson****

    Hubby and I stopped by with our friends to check out this builder and we were greeted at the office…read morewith the saleslady. She was nice and not pushy, but as soon as we told her our budget which didn't fit with their price range of $260k-$350k. So she sort of turned us away politely. Anyhow, we checked out the neighborhood prior to going to the office and was defini6not impressed. The lot was small, the homes were being built on top of one another, the outer circle was surrounded by trailers, which I wasn't too fond of. It was gated at all, except on the front entrance. I do like the design on some of the homes but the upgrade fees are tremendously high. The seller representative explained to us that customers on average would pay 10%-30% extra on upgrades easily. So the model home we saw was around $400k. I would never pay that much for a home in that area with no amenities.

    River City Kitchen & Bath - cabinetry - Updated July 2026

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