PUBLIC SERVICE ANNOUNCEMENT: BEWARE OF MILLER ROOFING SOLUTIONS LLC…read more
I am writing this review because I personally witnessed much of what happened during my mother's roofing project with Miller Roofing Solutions LLC, and I believe homeowners deserve to know what we experienced before hiring this company.
Up until the roofing work actually began, my mother had a decent experience communicating with the company representative, Ray. She was told her roof would be completed in one day and that her property would be protected during the work.
That is not what happened.
WHAT I PERSONALLY WITNESSED
Friday: Only two workers arrived, and only part of the roof was completed. We were told the remaining crew had been diverted to another job.
We had also been told that a site manager would be overseeing the project and checking in when the workers arrived. Instead, my mother was alerted to people walking on her roof at 6:45 a.m.
At one point, we were told the site manager was at Home Depot and would return. We later learned he wasn't even in town -- and subsequently learned that he was not actually a site manager for Miller Roofing Solutions.
The subcontractors working at the house did not speak English, and there was no Miller representative there to consistently communicate with my mother or supervise the work. We were fortunate that the girlfriend of one of the workers happened to be there and could provide some translation assistance.
I also personally witnessed roofing materials and tiles being discarded over landscaping and planting areas. Plants were crushed. Exterior landscape lighting was damaged. Roofing nails and debris were left throughout the planting beds and grass.
My mother has a dog, so leaving nails throughout the grass was particularly dangerous.
Saturday: Three workers were present.
It was extremely hot, so I personally put up a tent so the workers would have shade.
Later that day, a torrential storm with lightning and extremely strong winds blew the tent over. My mother allowed the workers into her garage so they could get out of the storm.
There was also water damage in her living room and dining room as a result of the work.
Sunday: No one showed up.
Monday: Only one worker initially arrived. During the work, he was injured with a nail gun.
I personally saw the blood on his shirt. He did not have a first-aid kit available, and I went into the house to get bandages and bandaged his hand.
That experience was deeply disturbing to me. Regardless of whether someone is an employee or a subcontractor, people working on a job deserve basic safety precautions and access to first aid when they are injured.
Later that day, Kevin, one of the business owners and Ray's father, came to pick up the dumpster. When I attempted to speak with him about what was happening, he refused to talk with me because I was not willing to listen to him tell my mother that she had no right to expect what had been promised.
Meanwhile, there was still no consistent Miller Roofing Solutions representative or site manager supervising the work.
My mother has repeatedly contacted Kevin and Ray by phone, text, and written correspondence about these problems. Her most recent correspondence has gone unanswered.
THIS IS NOT JUST ABOUT A ROOF
Yes, there were problems with the project timeline.
Yes, there were problems with communication.
Yes, there was property damage and debris left around the property.
But what concerns me most is the combination of lack of supervision, lack of communication, inadequate protection of the homeowner's property, and what I personally witnessed regarding the injured worker.
I understand that weather happens. I understand that staffing problems happen. Construction projects don't always go according to plan.
What I don't accept is a situation where the homeowner is left trying to figure out what is happening, property is damaged, hazardous debris is left behind, and an injured worker is bleeding while I am the person providing the bandages.
We have documented the situation with photographs, communications, and records of the condition of the property.
If you're considering Miller Roofing Solutions, I strongly recommend asking exactly who will supervise your project, who will be present every day, how your property will be protected, how communication will be handled, and what safety procedures are in place for the workers.
I also recommend looking beyond star ratings and actually talking to people who have had work performed by the company.
I strongly urge homeowners to think very carefully before hiring Miller Roofing Solutions LLC.
People deserve better -- homeowners AND the people doing the work.
Please do your research. Ask questions. Protect your home. And pay attention to how a company treats the people working for them.
