We came for lunch and expected to be in the regular dining room that has the nice view, but instead…read morewere in a conference room because the air conditioning in the dining room was broken. So there was no view. The food was standard and the service was good. Overall a good experience but if you're looking for a nice view, I would call first to make sure you get the actual dining room.

Really enjoyed this place. We will definitely visit again soon. Great food at reasonable prices.read more

We have been waiting years for them to reopen. It is probably our favorite local special occasion…read morechoice. Tram upgrades are great, food excellent, and service top notch, especially given they have only been open for a month. Ethan our server was very helpful with recommendations, and Kevin made sure all was going well. Can't wait to return and bring more family after our "maiden voyage"

HORRIBLE SERVICE - Astounding Management Failures. As a former casino resort food/beverage manager…read morewith Michelin-star fine dining experience, I am astounded by the operational failures and horrible management at this restaurant. We came to celebrate my husband's birthday on opening night, having eagerly waited a year for it to open. We even drove an hour from Lewisburg after being told via phone it was cash-only and walk-in only due to no phone/internet. My husband withdrew $600. It was a complete disaster. The gondola staff were courteous, but management failed before doors even opened. Guests dressed in semi-formal wear were left sweating in the sweltering heat with no hostess, no waitlist, and zero organization. By 5 PM opening, it was a mass of confused people. The F&B manager appeared and simply told everyone to line up like a cafeteria. The order of arrival meant nothing; we ended up behind parties who arrived after us. The manager gave a speech asking for patience because they only had two servers, claiming he wanted everyone to have a "great experience." It was a boldface lie. He asked if anyone was celebrating, clapped for an anniversary, but never asked if anyone else had an occasion. We were left waiting in a propped-open doorway to escape the heat. Eventually, we were told to sit on couches inside where later a child was yelling and running around in circles. Another party asked to wait at the bar and he said sure--options never mentioned in his speech. The manager was chatting at the bar while the poor hostess looked panicked as parties of 8 and 11 walked in. When he asked her who was next, she looked frazzled. I looked right at her, she remembered us, and pointed us out. I told the manager how excited we were and that we visit the resort often. He literally waved me off and said, "Great. Your table is that way." The server walked us to a four-top and poorly attempted to pull out my chair. Our water glasses were flipped, there was no stemware, and a fourth place setting remained the entire time. Our server was a very slow, low-energy, soft-spoken young man. He gave us menus and asked if we wanted water. We said yes and flipped our own glasses for iceless water. The menus were cut in half from what was shown in the gift shop, missing almost everything from the news article. I gave him my bar order, and he told us we could order appetizers then just stood there. My husband asked a question about a menu item, and he just said, "That's just how it comes," explaining nothing. We ordered two salads. The server took the menus and disappeared.Meanwhile, the party of 6 behind us had an amazing female server who was bubbly, fast, and gave them ice water and rolls. Our guy was gone. Then, the manager and hostess moved a table to our right to accommodate a larger party, leaving my husband's elbow hitting the corner of that table. The space is tiny, fitting maybe 25-30 people, not the 45 claimed. I asked the manager if he wanted us to stand so they could move our table to the left. He snapped "No!" in a highly agitated tone. My husband insisted he didn't want to sit that close to strangers, so they moved it, but the manager became visibly perturbed.Our server finally reappeared with just my drink. I asked if we could get the bread everyone else had. He flatly said, "Oh, you want bread?" and left. My son asked if this was a water-only establishment because neither he nor my husband were ever offered drink orders. The table of 6 next to us already had their second drink refills, appetizers, and their waitress was explaining the restaurant's special elderberry butter. Our server finally arrived, placed the bread down, and flatly said, "This is elderberry butter."We were done. I told him we were canceling our order and going elsewhere, but would pay for my drink. He puzzledly said, "It's cash." My husband told him to just bring the check. He went to the manager and returned saying, "It's on us." The manager never came over. We were one of only five tables actually seated on opening night, and he completely ignored us. He never spoke to us at the door either. It felt like a "good, I need that table for someone else" vibe. We appear Hispanic but are not--I am left to wonder if they thought we were beneath the place or couldn't afford it. We had to drive an hour to Beckley just to get my husband fed and properly waited on by 8:30 PM. This venue is NOT fine dining. The failures of the staff and management are truly astounding. Avoid if you truly want fine dining service, or if the manager has some kind of problem with you.

Great breakfast! The service was spot on even though every table was filled. We were seated and…read moreoffered coffee, orange juice almost immediately and placed our orders. Wife commented, 'the best biscuits I've ever had!' I had the corned beef hash & eggs w/toast. Everything was expertly prepared & served. Although, the restaurant was quite busy, it wasn't so loud that you couldn't have a normal conversation like many others. We both felt a kind of hometown vibe and enjoyed our visit. Look forward coming back.

unfortunately, the Meeting Place seems to have fallen off its pedestal. We have eaten there twice…read morerecently. The main dishes were OK, although the mashed potatoes have been microwaved to heat them. As a result, I burnt my tongue on the middle of them after my first bite. The real sad story is the desserts. This place used to have awesome cobbler and desserts in general. The blackberry cobbler I had did not even resemble the cobbler in the past. It had a piece of thin pie crust on it that was not even a good pie crust. The filling was akin to a McDonald's pie. Hardly a berry to be seen in it. Under her next visit, I hazarded the lemon meringue pie. The feeling was very firm and rubbery. The piecrust was actually soggy. I hope they get it together again because I love this place

A cute place with an interesting menu. Staff was friendly attentive and prices seemed reasonable…read more I'd go again

Get the smash burger, you'll have no regrets. Seasoned perfectly on every bite, with the softest of…read morebuns. No pic because it was just too good. I highly recommend and I'm sure everything on the menu is equally as good!

This restaurant is way better than it needs to be. It has a paired down menu, but it covers all of…read morethe basic bases: there are two salad options, and one burger option, and chicken fingers and wings, a steak option, a grilled salmon option, a vegetarian option and a few desserts. Kem's is located inside the Holiday Inn & Suites Beckley. So it's the kind of place you'd hit up after a long road trip when you're hungry but you don't want to go anywhere after you've checked into your hotel. So you trudge out of your hotel room, go downstairs tired and bleary-eyed, to get a quick bite. I don't know if it's the exhausted delirium clouding my judgement, but the food is actually really pretty good, and the service is super quick and friendly, and there are lots of booths and tables to sit at (and a bar area). The best part: Kids 12 and younger eat for free with each paying adult. I love that. The kids menu has lots of options, like pizza, mac & cheese, grilled cheese and grilled chicken. Kids meals come with steamed vegetables and a milk. My children really liked their food and ate almost all of it! I got a Caesar salad with grilled chicken. They put the dressing on the side, which was a nice touch that I didn't even have to ask for. The lettuce in the salad was fresh and crunchy, and the croutons were tiny and bite-sized, not the huge kind of croutons that make me mad because they're too big. Our server was very fast and got us water refills before we even had to ask. Everyone we encountered was friendly and helpful, which was a nice thing to experience after a long day. Oh, and a really cool and unusual thing is that each of the booths have TVs, so you can distract your antsy child while you enjoy your meal in peace and quiet. That's a nice touch.

Ok, traveling on business and too tired to venture out. Limited menu. I chose the special which was…read morefried catfish and fries. It was ok. Nothing to write home about. Waitress was nice and fairly attentive. Prices were definitely reasonable. Hotel Restaurant vibes. Small TVs at the booths which was nice, but I played in my phone. Ok experience. It is was it is.

Absolutely amazing and worth a little detour for us as we were passing through. Excellent service,…read moresuper delicious BBQ and sides, and very cute and clean. We ordered: Jalapeño Hushpuppies: they came with honey butter Mac & Cheese: creamy and white cheddary goodness. Greens: get them. Brisket: Moist and full of flavor - the bark on it was epic. Pulled Pork: on point and so good with their BBQ sauce. Ribs: phenomenal. Sweet tea: chef's kiss!

My parents, daughter, boyfriend came here to eat after searching for the closest place to our…read moreAirBnb. We had a packed day of activities and were exhausted and starving. We drove in at around 7pm and perused their small and simple menu. Server checked in on us twice and with 5 of us, we did take some extra time in deciding. Once we finally decided, that was when the server announced that all chicken and brisket were out. At a BBQ place, being out of brisket is blasphemous, even if you had an event earlier. But also, super disappointed in the server for not telling us initially when handing us our menus! She could've saved us 15min! After we put in our edited orders, every 6 min or so, someone would come out from the kitchen to tell us that collared greens were also out and yet another item. We probably had to wait 45min for our first entree to come out and it was wrong. I had ordered a turkey club sandwich but was served 2 pieces of smoke turkey. My mom's order of pulled pork didn't come out until almost an hour and they got her sides wrong. My mom was also the hungriest out of all of us and I felt so bad. My daughter's kid's meal had the go-gurt out but no replacement offered. The staff was nice but they got the majority of our sides and entrees wrong with the added enormity of the wait. But let's get to the food itself--quality is very good! The pulled pork was the best I've ever tried. Every other pulled pork dish seemed so processed and smushy and drenched in sauce. Their ribs only seemed okay though; my dad found them a bit dry and too blackened but not enough meat on them. Their fries were double fried or something so they were so crunchy and seasoned and delicious. My parents didn't like their coleslaw but I thought their potato salad was not bad. Their side salad minus the cheese was simple but pretty good and refreshing! Love the seasoning! The experience was not great and I would not recommend this place but at least the food and portions were not a disappointment. No one else mentioned this but they also have bible verses everywhere as well as in the sign! Probably to be expected for being in West Virginia but an instant ick factor for me personally. For all the outages, long wait times and getting our orders wrong, this place did not offer any kind of discount so to me, that's pretty unChristian-like... The dessert counter looked great but there were no labels or price tags.

Was recommended this place through BringFido.com because we were traveling through the area with…read moreour two small dogs and we were looking for a place to stop for lunch. This hidden gem did not disappoint! On the outside it's a little quirky, in the bestest way, it probably used to be an old service station that they converted. They had outside seating/patio area for us and our dogs to sit at. Our server was Jana, she was amazing! Straight away she came out with two bowls of water for our girls. I ordered the Dolly, with extra bacon and the house made potato chips. I also ordered a side of the potato salad as well as ordering their six dips*. My wife also ordered the Dolly but with their crinkle cut fries. We both agreed that the Dolly was amazingly delicious!! The house made potato chips were cooked to perfection, perfectly seasoned and went very well with any of the dips. The crinkle cut fries were crispy and well seasoned. We both enjoyed the mom's deviled egg potato salad and couldn't stop eating it! I enjoyed all of the dips, and my wife's favorites were the Dill dip, Jana's roasted garlic and onion, and the Appalachian Goddess. We were too full to eat them at the restaurant so we purchased two cookies to go-the fruity pebbles white chocolate chip and the cinnamon toast pumpkin. If you're ever in the area I highly recommend stopping here-ask for Jana, she's amazing. She was very attentive to us, and a cat lover! We would definitely stop here again if we're ever in the area!! They do have a very small parking area but we had no issues with parking.

Stopped here for dinner around 530 on a Saturday. Really cute spot. They have both indoor and…read moreoutdoor tables. Parking appears limited but we were able to get a spot in the lot. They have a handful of pinball machines and a change machine if needed. My daughter played the pokemon pinball game. For food I ordered the Licensed to Dill Burger with a side salad. My husband ordered The Heather sandwich. The food was REALLY good. Service was quick and the staff were so friendly and welcoming. I ended up buying a sticker on the way out to remember the restaurant. We were just passing through town but if we are around again, I would definitely stop!

Great food and pleasant atmosphere. Very good service. Granddaughter loved the pancakes and our…read morebreakfast was delicious.

The waitresses and Andrea Owens at the front desk have always been great.Breakfast has always been…read morereal good,and rooms clean.