I came here to say what a fantastic experience I have had at the Mechanicsville, VA store with…read moretraining with Sandy Y. I wish I had known about her before because with other private trainers and other dogs, I have not had such a positive training or behavior outcome. Her patience, knowledge, and reward-based system have been great for my 2 dogs. In the last 3 years, we've taken six of her classes. My adult rescue dogs had no prior training and the lab has sailed through the 5 classes we signed up for. The pure mutt, who is a nervous nellie, is a permanent beginner but has come a LONG way with Sandy, and the socialization has really boosted her confidence. Sandy has helped us purchase the proper dietary supplements and training tools we needed all along the way. Your trainer is available to her students even out of class and has answered my questions cheerfully and readily via text many times. Sandy Y has enriched my life and my dogs' life and I am grateful for her.

Was in the area when I received a notice that my Chewy delivery would be delayed due to weather…read more Ran in real quick just to grab some cat food and litter. Everyone inside was extremely friendly and the location was very clean. When I arrived at the counter, the cashier informed me that they offered price match. He had overheard me talking in the store with my friend about my chewy package being delayed. It honestly made my day and I will definitely return just for the price match.

First time using PetSmart since I moved to Richmond. My boy was looking really rough! I was injured…read morea few months back and still recovering from surgery. His coat blew in the middle of all of this and I couldn't get him in while on crutches and had no one to take him. Aussie shepherd, 13 years old and deaf. I've had him most of his adult life but he can be reactive. He had some matting under his legs that I couldn't get to in brushing. Serenity pulled him in and and he had no concerns with her she made sure she could relieve the matting before I left and she succeeded! He looked comfortable with her and I felt okay leaving. To be honest even though we had to fully remove his coat he came home looking great and he wasn't at all stressed!

I brought my dog in for her first grooming appointment and had a very disappointing experience…read more When I arrived, the young lady at the front desk told me they couldn't take my dog because her hair was matted. She then said my dog might need to be put to sleep just to get her hair cut and suggested I take her to a vet to be shaved and checked for sores. She also mentioned that the noise and other dogs might scare her. After leaving, I called multiple groomers and veterinary grooming services. Every single one told me that sedation was not necessary at all. The only issue was availability--they were booked. Petco was able to get her in this Friday and said they would simply shave her down, no extreme measures needed. I truly feel they just didn't want to deal with my dog. The information I was given was not only incorrect but caused unnecessary stress. Considering I paid for a grooming service that they refused to even attempt, I would like a refund. I cannot recommend this place based on my experience.

When I want to stock up on pet supplies in bulk, I come here! I have two cats and the selection…read morehere is awesome! You will definitely find products your can't find at your local grocery store. The variety of canned Fancy Feast, kitty treats and other cat foods is without parallel. Cat supplies, cat toys, litter choices, grooming tools, and pets beds/climbing/scratching posts are plentiful. I also purchase my kitties' flea meds here! Feline heaven! I also love feeding the wild birds and they stock lots of seed and feeders for your fine feathered friends! And if you have pet birds, you'll be happy with aisles full of finch, parakeet, canary, cockatoo and parrot (and other bird) items! The dog section is huge for you puppy parents... check it out! And the aquariums full of fish are cool as well. Don't forget the little hamsters and other little furry creatures... as far as pet stores go, this one is pretty clean. The vivacious cashier, Vegas, is always pleasant and helpful. I have their PetSmart savings card which saves me a few bucks. Lots of parking. My only "pet peeve" is that it needs to put in a cart return, have cleaner carts and a sanitizing system.

there's a cashier that yells at people. She runs it like she's in the military and we're all…read moresoldiers waiting on her . When I tried to say something to her, she just a have a nice day. I hate going in when she is working.

I took my little furbaby here for her first haircut (since she's been with us and fully adopted)…read more I made an appointment online and was assigned Ashley as Sadie's groomer. Ashley was great when we first came there to sign the papers, show the shot papers, and pretty much confirming that I was completely fine with her shaving off everything. My dog was a stray puppy that we ended up fostering and fully adopting...she was super matted to a point where my friend and I had been calling her a guy until confirmed by a vet. I knew what I was signing up for. I feel so bad because I dropped off my dog to have her haircut but only made it to the Starbuck's across the street before I received a phone call from Ashley saying that Sadie was starting to get snippy with her when it came to the face area. I came right back to pick Sadie up, where I brought back home a lion instead. I don't mean to LOL, but you would've done the same thing if you saw what I saw...and no, I will not post a picture of the poor fellow. Anyways, Ashley was very professional and informed me of what to prepare for in this situation. I just felt so bad that the outcome and can totally imagine the number of people in the parking lot seeing me bring this lion back to my car. Although the haircut/grooming was not successful, I do plan on coming back here when I'm low on my dog food supply and/or whatever dogs needs. Maybe come back after I have trained Sadie to get familiar with grooming around her face area. I loved Ashley's honesty and honest work. I just feel bad that she handle Sadie's first grooming experience. (Was able to find another groomer who was able to spend more time with my little furbaby when it came to grooming. Sadly, she is no longer a lion and actually looks like a dog now haha.)

We are traveling across the country and our little schnauzer Zoe needed a haircut and a bath…read more Briii did a great job grooming Zoe! She cut her hair just as I requested. Would highly recommend Petsmart if you are traveling near Richmond, VA.

The owner is a really nice guy, he is great to my dogs. They always look great afterread more

Our dog had numerous cuts. We were not told that she had been cut by the razor…read more We will not return.

This is the oldest locally owned pet store in the city and one of the few places I can find my…read moreShepherd's favorite dry food, Natural Balance. The staff is really friendly here, and much more knowledgeable than the young kids that work at chain stores like PetSmart and Petco. They stock a lot of specialty products that you can't find anywhere else. I shop for my dogs and cats, and always pick up a special treat at the gourmet bakery here. They also have tons of fish and aquarium stuff if you're into that. It's not always cheaper than the big-box pet stores or grocery store, but they do have coupons and specials on their website.

Gross is the only way I can describe this location. You open the door and you're blasted with the…read moremusk of uncleaned cages and animal waste. My wife and I came in to check out there aquatic section and boy howdy was this place a wreck. Tank after tank had lethargic fish, with the majority also having dead fish thrown into the mix as well. All the displays were dirty, and even the products on the shelves had layers of dust. By far the worst part was when I brought my wife over to see the hissing cockroaches. It wasn't so much a tank of hissing cockroaches, so much as a tank of hissing cockroach PARTS. On top of that the entire bedding was alive with some kind of writhing, maggot looking worms, and there even seemed to be a giant black window spider ticked away in the back corner. I give this location a rating of sad and embarrassing.

Fast and friendly service. Love the new location. Easy to find. Our dog came home looking good.read more

Ashley does the nails of my three fur babies. They don't require the services of a groomer but…read morethose nails need to be cut! They don't like it but she get's it done!!

I had Serpentes Reptiles come for my sons 9th birthday party. They had no problem traveling from…read moreRichmond to Williamsburg on a Sunday evening and were very accommodating when I had to reschedule the original party date due to my son being sick. I personally do not like snakes but they allowed me to stand back and took care of the whole show, handling the animals and teaching them lots of fun facts! The kids had a blast holding the reptiles and I got so many awesome pictures ! It's definitely a birthday my son will never forget!

I'm so happy we found this saloon in our neighborhood. We couldn't be more happy with the way they…read morecared for our pup as he seemed really happy when we picked him up. I'm super picky about his grooming and had yet to find someone who wouldn't have him shaved bald when they got done with him. I'm so grateful to have seen his perfect cut when I picked him up. We'll definitely be loyal customers!

Really grateful I found Manchester Groom Saloon! Evelyn and her team are incredibly kind and…read moregenerous. They take their time and do a great job bathing and grooming. My dog would often come home anxious and with little cuts or razor burn when we went to other groomers, but that hasn't been the case at Manchester Groom Saloon. They really time their time and do amazing work. Thank you Manchester Groom Saloon for helping my best friend feel his best and for loving him so well!