We decided to finally get my kids their first pet! In our minds we were thinking fish, tiny fish…read morebowl and a little water. Sounds easy enough right? Wrong!! We had absolutely no idea how much we needed to care for a fish luckily Megan was there to educate us and make buying a fish a seamless process. We ended up buying a lot more things then we anticipated but lucked out with the Independence Day sale. Many items were discounted. The entire vibe of this store is loving! All of the customers socialized with each other even if they were strangers. That was really nice to watch strangers being kind and supportive to one another. Our cashier was super sweet and gave us a few additional pro tips and well wishes. Overall I loved my fish buying experience and am so excited to be part of the Pet Smart community.

Was in the area when I received a notice that my Chewy delivery would be delayed due to weather…read more Ran in real quick just to grab some cat food and litter. Everyone inside was extremely friendly and the location was very clean. When I arrived at the counter, the cashier informed me that they offered price match. He had overheard me talking in the store with my friend about my chewy package being delayed. It honestly made my day and I will definitely return just for the price match.

My wife and I came to this PetSmart because we saw a deal online for some clippers that were about…read more$37. When we got to the store, the clippers were marked at $50. So naturally, we went up to the register and asked if we could get an adjustment since we saw it for one price, but it is listed in store for another. The clerk that we asked sternly told us no. This was an Internet offer that was no good. That kind of confused me, why would the store offer something online so that if you go in you cannot get it at that price? Anyway, a manager just happened to walk in to start her shift at the time that this was happening. So I politely asked the other person, are you the manager?. She replied yes so she took over. Well, it turns out that the link was either broken, old, or just some type of error. But, Sam, the manager on duty who is now helping us was wonderful and figuring out how to get us the adjustment. It turns out there is some store policy where they are not able to honor any deals that they cannot verify online, or something like this. Well, Sam, went online for us and found the clippers at the discounted price on another website. This was amazing, because we would have gone home and done this anyway. She also offered us Halloween candy while we waited. She also went into detail as to show us how to use the app to save additional money in the future and to get more rewards points. She was very upbeat and positive, even if the outcome would not have been to our satisfaction I would've still walked away satisfied knowing that Sam had tried her best. This store needs every employee to follow Sam's lead. If I were the GM, I would definitely want Sam on my sakes floor. We did purchase the clippers at the price that we wanted and now we can go home and give our dog the haircut that he's so desperately needs. Thanks, Sam!

My dad told me one of the workers said I looked like I had an attitude. I actually just got back…read morefrom school and I was very tired, I found it very offensive that they would say this about me. Im not exaggerating when I say I was tired either, I was genuinely falling asleep in my dads car. I don't know the workers name but they had brown hair with slightly bleached strands in a bun. im actually struggling mentally at home and this made my day worse... Maybe think to not talk about other people especially kids. This is coming from a 12 year old, terrible customer service.

When I want to stock up on pet supplies in bulk, I come here! I have two cats and the selection…read morehere is awesome! You will definitely find products your can't find at your local grocery store. The variety of canned Fancy Feast, kitty treats and other cat foods is without parallel. Cat supplies, cat toys, litter choices, grooming tools, and pets beds/climbing/scratching posts are plentiful. I also purchase my kitties' flea meds here! Feline heaven! I also love feeding the wild birds and they stock lots of seed and feeders for your fine feathered friends! And if you have pet birds, you'll be happy with aisles full of finch, parakeet, canary, cockatoo and parrot (and other bird) items! The dog section is huge for you puppy parents... check it out! And the aquariums full of fish are cool as well. Don't forget the little hamsters and other little furry creatures... as far as pet stores go, this one is pretty clean. The vivacious cashier, Vegas, is always pleasant and helpful. I have their PetSmart savings card which saves me a few bucks. Lots of parking. My only "pet peeve" is that it needs to put in a cart return, have cleaner carts and a sanitizing system.

My review is specifically regarding the pop up adoption events ran by Cats Cradle of RVA at this…read morePetSmart location... Pam Popkins Hall who is the co-founder of Cat's Cradle is extremely unprofessional, rude, and spreads total lies about people she interacts with when she's representing Cats Cradle of RVA. We have had a few interactions with Mrs. Hall... during all of which she was representing this organization. Each time we have been met with total unprofessionalism, outlandish assumptions she makes out of nowhere, and unfair judgement. This is our family's personal, fair, and factual account of our personal experience of the lack of professionalism, compassion, and/or care displayed by their volunteer Pam Hall. I highly recommend that you look elsewhere for your forever kitty friend. Update... Since leaving our honest review as is our right under federal law (Consumer review fairness act)... My husband and I both have gotten harassing messages & threats from this organization.

I took my little furbaby here for her first haircut (since she's been with us and fully adopted)…read more I made an appointment online and was assigned Ashley as Sadie's groomer. Ashley was great when we first came there to sign the papers, show the shot papers, and pretty much confirming that I was completely fine with her shaving off everything. My dog was a stray puppy that we ended up fostering and fully adopting...she was super matted to a point where my friend and I had been calling her a guy until confirmed by a vet. I knew what I was signing up for. I feel so bad because I dropped off my dog to have her haircut but only made it to the Starbuck's across the street before I received a phone call from Ashley saying that Sadie was starting to get snippy with her when it came to the face area. I came right back to pick Sadie up, where I brought back home a lion instead. I don't mean to LOL, but you would've done the same thing if you saw what I saw...and no, I will not post a picture of the poor fellow. Anyways, Ashley was very professional and informed me of what to prepare for in this situation. I just felt so bad that the outcome and can totally imagine the number of people in the parking lot seeing me bring this lion back to my car. Although the haircut/grooming was not successful, I do plan on coming back here when I'm low on my dog food supply and/or whatever dogs needs. Maybe come back after I have trained Sadie to get familiar with grooming around her face area. I loved Ashley's honesty and honest work. I just feel bad that she handle Sadie's first grooming experience. (Was able to find another groomer who was able to spend more time with my little furbaby when it came to grooming. Sadly, she is no longer a lion and actually looks like a dog now haha.)

I have been taking my dogs to this location for years and after my recent groomer left I tried a…read moredifferent groomer. The first issue is that I booked online with a certain groomer and on the day of they switched groomers on me. They also kept my dog for over 5 hours! Her coat was uneven. Decided to give it an other shot and made another appointment, on the day of, the groomer said my dog had matted hair that would need to be shaved for an additional $10. She has never had this issue so I brought her home and the "matted" hair was easily brushed out. It was matted, just a little knotted. Made an appointment for another day with a certain groomer and today I received a text confirming my appointment with a groomer I don't want and it was not the one I booked online with. I called and they said the groomer I booked with was no longer available on Wednesday so I told the person I would like to make an appointment for another day with the groomer I chose. She proceeded to tell me there would be an additional $10 fee because there was a note that my dog bites. In the four years she has been groomed there not once has anyone ever said that. She is a licker, not a biter with the sweetest temperament and has never seen a stranger she doesn't Iove. I told them to cancel and I would find a new groomer elsewhere. This location loves to switch groomers on you and also add additional fees. Shame on them!

We have gone sporadically to The Barking Lot for a couple of years now. There was a…read moremiscommunication with the preference card recently and I was less than pleased with the grooming service provided. However, when I called to discuss it with the owner, he was more than happy to help. He went through and investigated the situation/preference cards, did not blame it on staff, all while trying to provide the best customer service he could. They were able to fit my two dogs in last minute which I appreciated and they did an excellent job. Even if it was a sub optimal groom, having an owner who works with customers to try and navigate problems and make them right makes this business stand out. Thank you!

I took my cat in for a lion cut. He has very long hair and it was getting matted. Luke greeted me…read moreat the door. He listened to me tell him about my kitty, who had never been groomed other than at the vet's office, and assured me everything would be fine. Luke did a wonderful job! Ozpin looks great! They also tried to bathe him but he wasn't having it..lol! Price was very reasonable, too. Luke and The Barking Lot now have a customer for life!

This is the oldest locally owned pet store in the city and one of the few places I can find my…read moreShepherd's favorite dry food, Natural Balance. The staff is really friendly here, and much more knowledgeable than the young kids that work at chain stores like PetSmart and Petco. They stock a lot of specialty products that you can't find anywhere else. I shop for my dogs and cats, and always pick up a special treat at the gourmet bakery here. They also have tons of fish and aquarium stuff if you're into that. It's not always cheaper than the big-box pet stores or grocery store, but they do have coupons and specials on their website.

I have stopped by this store in the past because they carry some of the harder to find premium pet…read morefood brands. My most recent experience there will be my last. This store carried puppy mill bred puppies, and has the audacity to have signs up claiming they are not from puppy mills. These dogs are the result of parents kept in inhumane conditions who are bred over and over throughout their lives until they cannot have puppies anymore, at which point they are dumped on shelters and rescues. This is such a disgusting practice, when so many animals are being euthanized because there are not enough homes to care for them. In addition to the puppy mill puppies, I saw 6+ fancy rats crowded into a tiny 10 gallon fish tank. One of the rats was pregnant and couldn't move around much, so the other rats continually stepped on her as they tried to move in this cramped environment. She was covered in sores. I let an employee know but they did not seem to care. Stores like this go against everything that animal lovers care about.

They were able to fit our Yorkshire Terrier "Angel" in for a last minute requirement. Very nice…read moreas they were busy. Greatly appreciated!

Fast and friendly service. Love the new location. Easy to find. Our dog came home looking good.read more

I had Serpentes Reptiles come for my sons 9th birthday party. They had no problem traveling from…read moreRichmond to Williamsburg on a Sunday evening and were very accommodating when I had to reschedule the original party date due to my son being sick. I personally do not like snakes but they allowed me to stand back and took care of the whole show, handling the animals and teaching them lots of fun facts! The kids had a blast holding the reptiles and I got so many awesome pictures ! It's definitely a birthday my son will never forget!

I'm so happy we found this saloon in our neighborhood. We couldn't be more happy with the way they…read morecared for our pup as he seemed really happy when we picked him up. I'm super picky about his grooming and had yet to find someone who wouldn't have him shaved bald when they got done with him. I'm so grateful to have seen his perfect cut when I picked him up. We'll definitely be loyal customers!

Really grateful I found Manchester Groom Saloon! Evelyn and her team are incredibly kind and…read moregenerous. They take their time and do a great job bathing and grooming. My dog would often come home anxious and with little cuts or razor burn when we went to other groomers, but that hasn't been the case at Manchester Groom Saloon. They really time their time and do amazing work. Thank you Manchester Groom Saloon for helping my best friend feel his best and for loving him so well!