Worst customer service experience ever! My interactions with the team at River Chic designs was disrespectful. It took over a month to receive my order and it was short. When i called and emailed them all I received was excuses stating we are growing ... Honestly they never said sorry we will get that out to you asap. The correspondence team went back and forth with me via email antagonizing me and making excuses. I spent $150.00 on wax/wood and they can't even get my order correct or admit their mistake.. This is not a way to run a business. I will spend my money elsewhere their are many other soy candle companies who would love my business and treat me like an individual not a number. The next day I came across the same type of candles on a competitors web-site for a better price and this company always has amazing customer service. I was personally attacked for my profession via email. Regardless of my profession I was a customer unsatisfied with River Chic designs and all I wanted was an apology and the product I ordered. I will not spend my hard earned money to buy his product. Please do not support them by buying their product. Utilize other companies to get the same Soy Candles. Ones that actually care about you as a customer. read more

Such a unique little shop in our little town! The owners always make you feel welcome. The little coffee shop they just added is a nice little treat while you shop. A must see in downtown Adel! read more

In my experience... The absolute most rude and defensive company I have dealt with, ever! I am sure they will respond just as abrupt and defensively as they did with my instant message to them today, after leaving a message over a week ago with no return call. The instant message was to tell them I had received my order, it smelt awful. I also asked if they had samples of their scents before I purchased more for gifts. But with their lack of response and number of weeks to get my order I was not sure I'd be ordering. I got a generic system generated response suggesting I call. I responded that I had called with no response. I then got a series of 3 texts and then they say they have closed my account and they blocked me on Facebook and Messenger. I know this because I tried to explain my position and wanted to return the near $50 candle if that was possible. I don't care that they blocked me. I'd imagine they did so to keep me from giving an honest review not in their favor. Below is their response to my one text to them. ey There! I am the River Chic Bot! I am the Virtual Assistant to River Chic Designs. Our team will respond during normal business hours. W-Sat 10am-6pm If you need a price, measurements, or to hold an item or check current availability they will respond during normal business hours. However, Because we are extremely busy If you are getting this message during normal business hours we are assisting another customer like you! For the quickest response just press the "Call the store" button and you can call the store: Hello. Yes we have had a store full of customers today. Joey just attempted to call you with no answer. Thank you We receive over 200 orders per day and accommodate as quickly as possible. Sorry you are unhappy perhaps a different candle line is best for your holiday gifts. Thank you Also we are a family owners business with our shipping policy posted. We hand pour each order which is also posted on our site. We do not offer samples - as other candle companies don't either. Thank you we have closed your account. I had not called them "today", so their store being so busy today was irrelevant. I called them 1-2 weeks ago and left a message as requested and received no return call. This is why I reached out by text. So defensive and abrupt. They claim to sell and receive so many orders daily, so I am left to assume they feel they can afford to be so careless, I am just one out of so many others. Possibly this is my fault for ordering something I could not test before hand. But the scent I chose based on their description, Grand Canyon I believe, is not so pleasant, so I feel. This review will be just a start. read more

My candle came in yesterday and I love it!! I haven't even lit it yet and my house smells yummy. I will definitely be ordering more.

I ordered a candle for my friend as a gift. It arrived in the time frame promised! I did have an issue with the wax melting more than I it should have . I emailed them and was prompted to call and speak to Joey during certain hours, due to my work schedule it took a couple days, Joey was super accommodating and sent out additional wax at no charge! I did not experience any rudeness whatsoever, people need to realize that they customize each candle that is sent out. You will not regret getting your candle! They are beautiful and smell amazing ! Definitely ordering from here again! GlaD to hear they are growing! Love to support small businesses! read more

Absolutely terrible company with the worst costumer service I have ever dealt with. My husband purchased me a candle for my birthday. Waited over a month for it to ship and never received any update from customer service regarding our order. Finally had to dispute the transaction with our credit card company. Then they had the audacity to accuse us of being frauds! Buyer beware! read more

Horrible customer service... I ordered three candles and two of them were the wring smell. When I called they refused to take them back and said I was trying to scam them out of replacement wax. They made me send them back some wax and then said I was wrong. Horrible when you try to speak to husband or the wife. SAVE your money!!!!! read more

I have no idea why there are bd reviews on this place. Did the shipping taking long? Yes. Was it worth the wait? Absolutely. First of all, these people hand pour the candles. They made a Facebook ad and their business blew up unexpectedy. That's why the shopping took about 2.5 weeks. They are a small business and I'm so happy for their success. My candles smell and look amazing! They answer the phone when you call and call back if you leave a message. Get the candles, you will not be disappointe! read more

This place is a mess. For over 4 weeks I've been trying to get ahold of their non existent "customer service" by phone and email. Today I saw my order is shipping. Ok I'm not concerned about the wait time for shipping. I did stop payment last week because I couldn't get ahold of anti and figured this company was a scam. Today I emailed them again not thinking that anyone would reply, but when I emailed them saying that I had to stop payment they were quick to respond. I stated in my email that for weeks I've been calling and emailing and no one has been responding. Larri responded with the typical response about shipping and how they have 14 days to ship out and mine shipped and 13. Like I said I'm not concerned about the shipping time. I responded back that that was not the point of my email and said that it's frustrating that there is no customer service. I don't care how good your product is if your customer service sucks that says a lot about your company and means more than your product. We'll see what they say! read more

I had an issue with my order. I ordered 3 three wick candles two with flowers and one with a bird. I even called to be sure order was placed correctly. The mother of one of the owners told me yes the order was correct. I asked is there an additional charge for the flowers/ bird was told there was not and that when they ship my order it would come in two packages one with the candles the other with the flowers and the bird. Today over four weeks after receiving the candles I finally got a response that they are not included in price. I asked why I was told they were and even received a message saying that they had been shipped out separately. She said I was told wrong and that I could buy them. Really? And give a company that doesn't care about customer service more money? Their phone is unable to receive messages I assume from other unsatisfied customers trying to reach out. VERY RUDE CUSTOMER SERVICE. I wish I could add screenshots of the conversation and the message telling me that they had sent the additional items I requested. Save yourself the aggravation and look for other companies read more