I order the circular tilted pitcher in October total cost $70+ What I received in November was a container of carpet deoderizer. There is no way I ordered this as I am currently living with relatives and my house that is being built has no carpets. I've tried to contact them twice from their website with no response. I've tried to call twice but the mailbox is full and cannot leave a message. DO NOT BUY FROM THIS RETAILER! Shortly after posting this review, I received a call from River Chic. There was a definite lack of communication but he said they were packing my pitcher to get in the mail today. Death in family, short staffed, possible mix up with mailing labels between my order and the carpet deoderizer. Once I receive my order in good condition I will rerate this seller. Nov. 16th - I did receive my order in good condition soon after the phone call. Changed my rating to 4 but this company needs to work on communicating with customer complaints and also providing contact information other than the email option from their website. read more

Run from this scam company. They sent me the wrong item after waiting over 3 weeks for my order. I immediately returned the garbage they sent me and they received it on 2/19 and as on 2/27 have received NO refund. They took no accountability for their mistake and blamed it on a new, untrained employee. Apparently their customers/victims have to pay the price, literally and figuratively. They have my hard earned $87 and nothing to show for it. They'll pay for it in the end. Companies who do business like this will always crumble. Its more like Unchic River Mafia. They didn't issue a review until I filed a complaint with Affirm over a month after they received their incorrect, substandard products back. If I had not filed a formal complaint with Affirm they never would have issued a refund. BUYER BEWARE!!!!! read more

Cute stuff, but not worth it if you're returning an item. The MOST horrendous customer service, ever! They don't answer the phone or return emails. They refunded my purchase for the same amount I paid in return shipping, and they will most likely resell the item I sent back. Response: your quick reply below is all it would have taken. If you would have only returned my calls or emails. read more

Quality is the best. Shipping time was great. Items were exactly as the pictures showed.

Ordered a covered basket, very disappointed with what I received Color was not as pictused. Instead of a pale aqua, it's a bright robins egg blue. Verycheap looking, poor quality, like a kids craft project . stand by my review. was not a 22.95 basket it was a $36.99 basket , total with $6.99 shipping was just under $44.00. read more

I ordered two mirrors. They were delivered together; one was broken. I've emailed them twice and no response. read more

River Chic Designs - Home Decor Near Me - Adel, Georgia

originally had an issue with a clock that arrived inoperable in early July. Tried calling and emailing with no response over 2 weeks. Made a Yelp review and had a response within minutes. We have been able to rectify the inoperable clock with owners help and now it is operable. He was helpful and attentive to the problem. Thank you! read more

Terrible service, very rude if you complain, retaliatory, they say Veteran owned they give Veterans a very bad name!!! not to mention poor quality products, I was a great customer yet they still retaliated against me when I complained and cancelled my orders, I shop a lot and have a store of my own and this is a bad news company! read more

Pack of 2, old gold cloche not even close to the picture and low quality. Shiny gold and very flimsy. Very disappointed. Do not buy!

Great product quality. Good prices. Slow delivery and no response to customer communication.

I previously wrote a bad review regarding the customer service with this company. I have since engaged with the owner and realized that they are a growing company going through some growing pains and are trying very hard to manage the customer service aspect of their business. Nobody doubts their products and prices are great, that was really the only issue. They are an AMERICAN family of 4 running this business. He is a veteran (thank you for your service). I wish this company much luck. I have no doubt they will figure their growing pains out and continue to bring us great products at really reasonable prices. I'm a fan!! God Bless!! read more

They are completely unresponsive. Do not order from these folks. I have reached out three times and have received nothing back. Cant find a phone number either. read more

DO NOT PURCHASE FROM THESE PEOPLE. They make NO ATTEMPT to communicate and are money grabbers. I purchased something online months ago. Hefty amount and several hundred dollars. DID NOT HEAR ANYTHING. I finally tried to email and call ...both my messages were not even attempted to answer me...it sat and nothing happened. I HAD TO CALL again, and AGAIN, NO ONE ANSWERED, I EMAILED, NO ONE ANSWERED. I mentioned I would dispute it against them on the message. ALL OF SUDDEN, I see activity that they TOOK MY MONEY AND NEVER HAD IT IN STOCK and suddenly refunded. I'll be making sure it actually IS deposited /refunded goes through back to me. AVOID PURCHASING and AVOID THE DISAPPOINTMENT. read more

Do not support this vendor. Their merchandise is unsatisfactory/cheap. Received damaged items, asked for a return authorization and a refund they ignored my request sent a 2nd item (received 1/13/2025) also damaged. And their customer service is non-existent. Don't waste your time or money.... read more

I ordered the Angel Birdfeeder 23" high and absolutely love it!! It came very carefully packed in a double box with bubble wrap. She is absolutely gorgeous I am so happy!! I will definitely Italy order from River chic again!! Great price by the way for this quality birdfeeder. Timely delivery. I received an email that my order was on its way and UPS delivered on time! read more

We purchased two items from them One of the items arrived broken. River Chic gave us a credit for the broken items. The other item in the order was not as described and River Chic advised us to return it. We returned it via UPS with tracking. We have not received a credit and River Chic said it was never recived. UPS confirmed the receipt. There is a good possibility that this seller is dishonest. read more

Terrible rating on trust pilot and just as terrible on yelp. Customer service, extra slow shipping, and defective products. I should have read up before I wasted my money and time with a failing company. Ridiculous read more

I have tried numerous times to reach this company by email and leaving messages and am looking for a package that was a Christmas gift. I will be cancelling my credit card charge, and will have to buy something else. I will never order from this company again! read more

I ordered 2 Christmas globes- one of Santa in a truck and one of Santa in a camper. Somehow through a glitch, the truck was duplicated and I received 2 and was charged for 2 Santa in a truck Christmas globes. When they arrived I didn't even take the duplicate out of the box and immediately looked at River Chic Designs refund policy. Their policy states that I have to contact them within 30 days to initiate a return. This was no problem because it was literally the day I received the item. I emailed them, no response. I called and left messages, no response. I send them Facebook messages, no response. I completed their website form, no response. I have repeated these measures for the past 30 days with no response. Do not order from them because they will not respond or help you with any returns even though they advertise 30 day return policy. read more

They took over $500 of my money the end of November for candles for Christmas gifts I constantly Text and called them with no concern or response from them at all until December 24 too late for me to buy my gifts that I wanted didn't even get my refund until the middle of January bad business practice great product BUT lousy management read more

River Chic Designs - Home Decor Near Me - Adel, Georgia

My package was lost by UPS / Joey was fantastic helping me to get a new package - I'm so thankful for all his help! Candles a just amazing!!

Do Not order from these people. They took my order and could not fill and now will not refund my money. Have contact BBB and Georgia Attoney General they blocked my post on Facebook as well read more

The candle I bought only lasted 3 nights. really? I reached out to customer service 3 emails and no response whatsoever. I find that horrible. Really? Most companies explain or reach out to apologize. Nothing from them, even when I commented on social media, Horrible, Don't buy. read more

I tried ordering twice from them. I ordered 4 candles Nov. 8 and received them Dec. 20. Their response was they had moved. Ok. I tried them again ordering Jan. 11. I finally got a shipping Notice a week ago. I posted on their facebook page to expect a 4 to 6 week shipping time based on my two orders. They sent me a private message that reads, "Hi Serena. Well when your mother passes away, we devoted time to our family and funeral arrangements instead of making candles. Sorry for our delay." I respond back to them and they blocked me!!! Run from this company. They are jerks! Then I get two nasty messages from 2 individuals that only have one review each of... you guessed it! River Chic!! read more

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Great Merchandise and home decorating ideas! I will continue to purchase items. Shipping is secured and courteous returns.

I received racks to go with my candle that had a sloppy paint job horribly overly priced !Than to add insult to injury they charge shipping fee for original shipment plus customer pays shipping for return ! I might as well keep the horrible racks beware of this company read more

My wife saw there product and wanted one. Hint hint she said. So I ordered her a candle and a small dough bowl. Called and Talked to a lady and stated it was a Birthday gift and asked if it could make it to us by October 2nd. She stated that shouldn't be a problem. Well here it is the 11th and still no merchandise has arrived. The purchase date was September 23. Soooo I can't say how the product is but I can say don't be in a hurry to get it. Disappointed to say the least.. read more

Not worth the money they are very expensive mine came all cracked and I can't even smell them

I was gifted a bowl candle a about a year ago, and its lovely. What is spectacular is that the refill kits they sell are absolutely worth it. They are easy to use and there are a variety of scents. I will also say that I may be the least crafty person on the planet, and yet even I can follow the included directions and refill my candle bowl. I recently just placed my 2nd refill order from the company and while shipping does take a while ( i think this is just the world we live in) I ended up with a post office mix up. I emailed the company and they quickly responded to me, on a Saturday no less, and give me a few options of what to do next. The correspondence was professional and helpful. In the end it all worked out and I will continue to be a customer because there products are wonderful, and they customer service is good too. read more

Excited to get my candles. Spoke to owner who was lovely and will order from them again

If your in to scented decorative house candles this is the best place in Georgia. I was about to order online when I seen their location here in South Georgia just off of I-75. I took to short trip down this morning and had the pleasure meeting the family owned business and their operation. I'm sure to be back soon to restock and reload my candles. read more

River Chic Designs - Home Decor Near Me - Adel, Georgia

products are not what the pictures are advertising. The color is way off and the definition of the birds in person are a blob of metal. Shop somewhere else you will be sorry if you don't because they charge you for restocking, shipping, and labels. read more

Ordered what I thought were cute kitchen canister set, received them and they did not fit under my cabinets. I paid for return after having the product for 24 hours I have not received my refund nor have I heard from the company. I have called with no return call and gave written with no response. DO NOT ORDER FROM THIS COMPANY! read more

Shipping is terrible and ridiculously long for being in the US. No sense of urgency or ability to put the customer first. Have been purchasing refill kits for over a year and its clear from the last few orders that they switched their wax as it burns ridiculously fast. A candle used to last a few weeks/month while burning an entire evening every night. Now a kit will only last 3-4 days. My order never changed, just their product. Intend to start making my own refills for 1/2 the price with a long burning wax and scents as a result, and am not happy about having to do it but the cheap wax they are now using is terrible. read more

I ordered a dough bowl and drinking pumpkin scent. Since then I have placed 2 additional orders including a refill kit. I have had 3 great experiences with this company and plan on buying more. read more

My dough bowl looks terrible with the big chunk taken out of it. Don't buy from them unless you are fine with this look. They did not care if I was satisfied or not. Terrible customer service. Smells great, but won't be putting it on my beautiful dining room table. read more

River Chic Designs - Huge chunk missing from dough bowl. They called it a natural knot. Terrible customer service! - Home Decor Near Me - Adel, Georgia

If I could they would get a rating of no star. I ordered on July 1st and it is still unfulfilled. When I inquired they were immediately defensive. They blocked my email so now I have absolutely no way of corresponding with them. They resent their shipping policy to me over 20 times on my email, in retaliation for my inquiries. They are beyond rude. They are just plain nasty. I will now try to get my money back, and it's to bad because it appears they have a descent product. read more

Worst customer service experience ever! My interactions with the team at River Chic designs was disrespectful. It took over a month to receive my order and it was short. When i called and emailed them all I received was excuses stating we are growing ... Honestly they never said sorry we will get that out to you asap. The correspondence team went back and forth with me via email antagonizing me and making excuses. I spent $150.00 on wax/wood and they can't even get my order correct or admit their mistake.. This is not a way to run a business. I will spend my money elsewhere their are many other soy candle companies who would love my business and treat me like an individual not a number. The next day I came across the same type of candles on a competitors web-site for a better price and this company always has amazing customer service. I was personally attacked for my profession via email. Regardless of my profession I was a customer unsatisfied with River Chic designs and all I wanted was an apology and the product I ordered. I will not spend my hard earned money to buy his product. Please do not support them by buying their product. Utilize other companies to get the same Soy Candles. Ones that actually care about you as a customer. read more

In my experience... The absolute most rude and defensive company I have dealt with, ever! I am sure they will respond just as abrupt and defensively as they did with my instant message to them today, after leaving a message over a week ago with no return call. The instant message was to tell them I had received my order, it smelt awful. I also asked if they had samples of their scents before I purchased more for gifts. But with their lack of response and number of weeks to get my order I was not sure I'd be ordering. I got a generic system generated response suggesting I call. I responded that I had called with no response. I then got a series of 3 texts and then they say they have closed my account and they blocked me on Facebook and Messenger. I know this because I tried to explain my position and wanted to return the near $50 candle if that was possible. I don't care that they blocked me. I'd imagine they did so to keep me from giving an honest review not in their favor. Below is their response to my one text to them. ey There! I am the River Chic Bot! I am the Virtual Assistant to River Chic Designs. Our team will respond during normal business hours. W-Sat 10am-6pm If you need a price, measurements, or to hold an item or check current availability they will respond during normal business hours. However, Because we are extremely busy If you are getting this message during normal business hours we are assisting another customer like you! For the quickest response just press the "Call the store" button and you can call the store: Hello. Yes we have had a store full of customers today. Joey just attempted to call you with no answer. Thank you We receive over 200 orders per day and accommodate as quickly as possible. Sorry you are unhappy perhaps a different candle line is best for your holiday gifts. Thank you Also we are a family owners business with our shipping policy posted. We hand pour each order which is also posted on our site. We do not offer samples - as other candle companies don't either. Thank you we have closed your account. I had not called them "today", so their store being so busy today was irrelevant. I called them 1-2 weeks ago and left a message as requested and received no return call. This is why I reached out by text. So defensive and abrupt. They claim to sell and receive so many orders daily, so I am left to assume they feel they can afford to be so careless, I am just one out of so many others. Possibly this is my fault for ordering something I could not test before hand. But the scent I chose based on their description, Grand Canyon I believe, is not so pleasant, so I feel. This review will be just a start. read more

My candle came in yesterday and I love it!! I haven't even lit it yet and my house smells yummy. I will definitely be ordering more.