LIAR, THIEF, POOR ETHICS,Unprofessional, even rude at times. They never once showed up when they said they would...including the initial appointment, nor would they call to say as such. Upon follow up they would offer multiple excuses and no apologies. Just for the first appointment they called to cancel and reschedule for the following day and then the day after that, and so on. Obviously not 24hrs as advertised. Finally, over a week later they sent one plumber out who arrived at 7pm with no parts!! I found it strange that the plumber was giving me a list of unfamiliar supplies and said I needed to go to Home Depot and retrieve. It was 7pm, Home Depot closes at 8pm, it was a little stressful especially since I was unaware that this would be required of me and would be in addition to the quote given.
Unfortunately, the 2nd part of the job being a water heater install had to be rescheduled as it had not arrived yet. At this point the complete job had already been paid for and of course at 11pm when the plumber was leaving there were no means to offer a refund on the 2nd part. After sharing that I was uncomfortable with this, I had to ask for a receipt and requested the notation that the water heater installation was paid for and the need for them to return and complete the job once it had arrived.
Soon there after I spent another two weeks of the owner Steven Mullins continuously putting me off, not taking my calls, scheduling multiple appointment times of which he never showed up nor called. He would hang up right after answering the call, or let it go to a voice mail that was not set up (what business owner does that??). So now, I've been completely blown off, my money taken and an incomplete job in which I will have to pay someone else to do. read more
