The team at TriCity is so welcoming and so wonderful! They take the time and consideration to…read moreensure that each patient is taken care of the process is done right the first time. Their flexibility and dedication to their clients reflects their outstanding level of professionalism. Not to mention they have an office in Kitchener, Cambridge AND Waterloo to accommodate to patients across the tri-city area. Dr.Phan is amazing, he knows what he is doing and you can tell he really cares.

Welcome back in town Dr. Phan! and what an amazing office. This man is amazing. Highly recommended.read more

Well organized and effective, but not professional…read more I started my treatment in 2015, spent 6880 CAD in total. Guess what, I barely had the chance to see Dr. Luis. He checked my status every now and then in 1 or two min within my two years of treatment. What was worse, they changed my doctor without even noticing me at the last stage of my treatment. I told the new doctor my bite was not good, my jaws were sour. But the new doctor told me everting is fine. I was like, what???? Also, they put a metal wire on my teeth for retention after my treatment, telling me it will last lifetime. That is so not true, the wire fell off recently and I can not even find a place to fix it.

High-pressure sales but they don't listen or communicate effectively at the meeting. They just…read morewant to be sure they get your money. They are only in the office a couple days per week so it is difficult to get an appointment. Expect your child to miss school for every appointment. Every time my child went in to get their braces adjusted, they had to return to get something corrected. For example, they didn't clip a wire close enough and it went into the cheek. And if they are in pain, your option is to drive for a couple hours to another location or leave them in pain for several days. My child's teeth are straight but they seem to be at a weird angle. If you decide to talk to them about work, make sure you talk to a second orthodontist to determine whether you are paying too much.

Dr Nicolucci and her team are a lovely, friendly, efficient, communicative of procedures and…read moreaccommodating group. The facility is top notch using a brilliant technology that gets great results. Their inquiry for feedback from their clients in their process is wise and shows a desire for customer care and personal growth on their end to provide their professional services. Highly recommend.

We love Nicolucci Orthodontics! Procedures and treatments are always explained thoroughly, and my…read morechild is treated with the utmost care. Dr. Nicolucci even made the time to come in on a long weekend for a braces emergency. Could not recommend this orthodontic practice enough!

I have been with this clinic for more than 4 years, and I did several fillings, cleanings, etc., so…read moreI can judge them well. In general, they care about my dental health like family, and they are very respectful. I vehemently recommend that you try them.

From the owner: - Kitchener dentistry for the whole family. - Emergency…read moredental care in KW area - Cosmetic teeth whitening

Six weeks ago I had gone to Altima Dental for a tooth ache. The dentist took TWO X rays one for the…read morefront and than a bigger one for my entire mouth to show my wisdom teeth. The dentist explained to me that I needed to have all four of my wisdom teeth removed and a root canal on the front tooth (which was in a lot of pain). She reffered me to a specialist for my wisdom teeth and sent the quote for a root canal and the X rays she had taken. I am a full-time student off for the summer so I had to call the government to get "emergency" status in order to have coverage for these procedures. When the government does this I have limited time to have these problems taken care of before it expires. Altima Dental knew this. Two weeks went by and I heard nothing so I called the emergency dental unit and they had told me that they haven't received anything from Altima Dental. I called Altima Dental and they told me they only had ONE X ray in my file and I would need to come in to have the front done again. I went in and as they got me ready I explained they charged my insurance for BOTH X rays so where is it? They took another look and there it was and it was an acceptable X ray so no further X rays were needed. Altima Dental told me they will fax the estimate for the root canal to my insurance asap and call me upon approval. TWO more weeks go by....i call the emergency dental unit and again they told me they received nothing but the X ray bills. I called Altima Dental again and they had no idea who I was or why I was calling. They finally found the referral for my wisdom teeth but NOTHING else. I waited on the phone until she could call someone to look up more detail. They found my X rays and again said they will fax them to my insurance asap. TWO more weeks go by ...(I am in A LOT of pain) I call my insurance and they claim they haven't received anything.... I called Altima Dental back and spoke to the receptionist ANGIE and again she said she doesn't know what I am calling about as the referral for my wisdom teeth had been sent out. So I again explained I needed a root canal (the main reason for coming in) and i explained everything above that has happened how I am in pain and it shouldn't take 6 weeks to fix a tooth or send a fax or via email. Angie laughed at me....really she laughed as I explained I am in a lot of pain and it is silly they wanted to charge me twice for the same X ray.. .She laughed some more and said 'well it's not YOU paying for these X rays so what's the problem?' I found this very disturbing and I asked her not to laugh at me as being in pain is not funny or necessary at this point. She continued to laugh and say shes been in a lot of pain before too? than asked for my phone number I confirmed the number and she said 'okay' and hung up the phone. That was it she didn't explain what she would do next just hung up. I called back and spoke to the head receptionist Jodie and of course they had nothing on file or why I am calling them so again I explained all of the above and she assured me that ANGIE did not laugh at me.....so I guess I'm a liar and that didn't take place two minutes before speaking with Jodie? I have 3 days before my coverage runs out that started over a month ago. Altima Dental has been anything BUT professional. Very disorganized and very rude receptionist. I'm not sure what practice allows someone to sit in pain for 6 weeks when something can be done and I've also never had someone laugh at me 100% for being in pain and voicing that to be clear this is an emergency situation. I am hoping something can be done about this as I would consider this to be neglect as a health care professional. I have lodged a formal complaint with the ontario dental college association. Jodie did straighten things out after six weeks and ten phone calls and one VERY rude receptionist. Honestly if i could have been seen sooner at a different clinic i would have. I will not be going back after this when my college insurance kicks back in and i would NEVER recommend this clinic to anyone. I feel bad for the dentits there being represented by this woman as im sure it drives business away.

I'm happy to see the positive reviews left by many people and I can see why. The dentist is…read moreexcellent and same with the hygienist. I've also had nice interactions with reception. But something is definitely wrong with appointment bookings. They needed to reschedule me and slotted me in the morning but I always need an afternoon appointment. Angie wasn't there and I was informed the next available date was in three months!!! I took the next one in three months since it was only for a cleaning. Then they unfortunately rescheduled me two times more for the same cleaning once due to staff sickness and then for a staff emergency. I understand these things happen but I got annoyed when I wasn't contacted to be rescheduled. I decided to find a new office since I didn't hear back from them in over a month after their last cancellation. I found a new dentist and the new office contacted Altima for my X-rays and history. Hooray, I finally I had my first cleaning at the new place and they got me in right away too! Would you believe I get contacted by Altima asking if I'd like to make an appointment??!!!! What?! Someone is seriously dropping the ball over there. How can they not keep their scheduling and ex clients straight. Since Altima cancelled me you would think it be good practice to fit me in right away and not contact me more than 30 days later. No hard feelings but I'm off to where customer service is taken seriously.

We have been coming here for years. Our son with ASD has always felt comfortable and accepted…read morehere. Dr. Bath and her staff are incredibly kind and good humoured. The dentist visits are never a chore or source of stress even when more than a cleaning is required. If you need an inclusive space for a family member this is it!

only dentist I've never had a bad experience at. also super…read moreclean and nice! Always play whatever show I want on netflix. lastly they have educated me on what is the issue.