The only pharmacy as bad as this one is the Rite Aid in Littleton, NH. STAY AWAY FROM THIS PHARMACY!!! This is where chaos reigns, and the customer is always wrong. Who wants their medications dispensed in a pharmacy where no one knows what they're doing?
When the Patchogue King Kullen was about to close its pharmacy, we received a robocall from Rite Aid telling us that all our records had been transferred to Rite Aid for "our convenience". (I'm going to report the unauthorized transfer of medical records to the NY Attorney General). As irritated as I was, I decided to give Rite Aid a chance. The first thing I noticed was that when you call Rite Aid, you get a series of menu choices that wastes your time. This makes their slogan "With Rite Aid, it's personal." a complete lie, and an annoying one at that. (At KK, someone answered the phone.) When you refill a prescription, you have to wait for that menu option to come up, and then key in the Rx number. Rite Aid puts TWO numbers on the bottle, and you never know which is the right one. You are then given the choice as to what time to pick the refill up. Never once out of several refills I called in over a period of months was it ready, even hours after they said it would be. There was always a mad rush when I came in to pick it up, and no matter how they tried to conceal it, it was clear that no one had even bothered to look at the incoming refill orders. There were many, many other problems with this pharmacy. For example, when using a credit or debit card, the terminal will flash "please scan your card." You scan the card and the cashier says "no! Wait! You can't scan it yet!" Once, I came to pick up a script and there were only 4 pills in the bottle instead of the usual 18. They wanted to charge me the same $50 copay as if they had put in the correct number. There is a sign near the pickup counter that says to stand in the queue back at the sign for privacy reasons. That didn't stop a cashier from inviting a very impatient old hag to start dumping her non-prescription-related groceries on the counter next to me as I was picking up my prescription. All of their pharmacists are part-time which indicates to me this is a lousy place to work because they offer no benefits. There is always confusion, always long waits, and anyone who gives this pharmacy a positive review is either an employee who's been ordered to do it by a supervisor, or a buddy of the store manager. read more