My mom grew up on thirties.. and Rite Aide's {WITH THRIFTY'S ICE CREAM} are getting harder to come across in the valley lol but THIS rite aide never fails for icee cream. When we want a scoop, Rite Aid is usually the spot we go to! 5 stars for the ice cream :) oh and they finally sell the BIG Ice cream scooper too! read more

Rite Aid - Chocolate Malted Crunch, Butter Pecan, & Blueberry Cheesecake Greek FROYO - Drugstores Near Me - Visalia, California

Rite Aid has a bad habit of running out of medications and I'm having to go days without my prescriptions while they order them and blame their suppliers for them running out of stock. read more

Service was great, the pharmacist went out of his way to help me, great pharmacy while waiting. An unhappy customer came in, the pharmacy and crew handled it wellwith courtesy read more

I have been a Rite Aid Coustomer well over 25 years. I was a Critical Care Nurse RN 25 years & a Chronic Pain Patient all my life but 24/7 365 for 35 yrs and living in severe pain because of the crack down of Rx Narcotics for the same 35 yrs. My Dr's see me every month and I have a medical file takes up over the largest * I have jumped thru everything my Dr's wanted & still do! NOW I relocated to Visalia 4 1/2 yrs ago! The Pharmacy Staff at first were great and I love the drive thru and Rite Aid has the cards I like to give for every special occasion! Then slowly I started getting rude service, the day my medications wouldn't even "started on those medications at 6pm". I don't know if anyone reading this has ever been in SEVERE PAIN & being in severe pain tried to wait in have called 30 minutes before closing and was told it's not done but will do it first then in the morning. Wasn't done till 2pm! They harassed me and I see them change how they treat Coustomers to how I'm being treated. I would get texts saying my medication will be filled. I didn't know your texts use 29 days not 30 and for awhile I was getting them at the 29 days but suddenly I was told wouldn't be ready till next day and then a Pharmacist was extremely rude, treated me like I'm drug seeking and an overall drug addiction also told me by his calculation I should have so many pills left! I explained to him I'm just going by what your texts are telling me! I already pill count every CHRONIC PAIN SUFFERERS do but at that time I had more then 10 less then 20 times a month I suffer excruciating pain and if I wouldn't be treated the same I'd go to the ER! I've only gone twice in my 35 yrs. Once my dad came over to see me and pi ked me up and took me & the 2nd I had another excruciating PAIN for 7 days. I paced around the house, I'd sit but have to get up and only slept 20 min at a time. 7th day my brother said okay we're going to the ER and I told him NO I can't stand the way absolutely everyone was going to treat me & talking about me. So he finally talked me into going (you have to know the first time ER was the one I worked at) he said he couldn't stand to see me SUFFER anymore. So I know how everyone treats anyone who SUFFERS CHRONIC PAIN (YES SUFFERS because think about the worst PAIN you ever had and then think about just a glimpse that 24/7 365)! I didn't get relief from anything my Dr's had me do so yes I was started on Tylenol 3 & added Soma, when that didn't help me enough I was put on Norco & Soma for over 25yrs! My Dr's wrote to my Hospital saying I had to take them even when I was working as a Critical Care Nurse RN! I had just finished the RN program & got my license and if I couldn't then I'd have to be put out on DISABILITY! I never did anything but what my Dr's Rx'd me for over 25yrs!! Can you see what type of QUALITY OF LIFE those of us who SUFFER CHRONIC PAIN! I knew eventually I'd be forced out on DISABILITY! Before that I fought so much to work with the pain so bad I barely made it my 12 hrs but towards the end I wasn't able to just do my 3 12 hr shifts. For the last 15 yrs I've lived with severe pain and if I make dinner and clean up anything like that after and the next day my brother says moan to scream out in pain even in my sleep. NO QUALITY OF LIFE!! when i picked up my last Rx was the last time and it was a medication should have been done the day before & not ready till after 2pm!! Plus this medication that just barely helps keeping me from making plans of suicide. IDK why but I no longer get texts from the Pharmacy! SO after more then 25yrs I've been a Coustomer of this Rite Aid on E Walnut Visalia I'M CHANGING PHARMACIES taking all my business and my brother will also change Pharmacies taking all his business (No he doesn't have to suffer this)! I refuse to be treated like this!! This Visalia Rite Aid is the only one who's treated me like this! To add a last note!! The medication I'm on is $100 so I talked to my Dr's and was told with the discounts it will be $70. Your Pharmacy says "it's our policy to use discounts for controlled drugs"! I went home and made calls and was told the CVS I'll only pay $57! All i can think is Rite Aid doesn't care and wants SUFFERS of CHRONIC PAIN to go elsewhere! Keep treating US like that and yes they'll go! I hope those of US SUFFERING will give them the power to also go somewhere else!!! I'm not giving any stars unless it makes me give one! Donna Adams RN read more

Pharmacy was very busy and to wait about 45 minutes. Looking area the store shelves there was alot of items out of stock.

After trying to make it work with cvs and Walgreens, rite aid at walnut and acres was recommended to me. What a breath of fresh air. Smiles, attentiveness, efficiency, willingness, adaptability. It was such a pleasure to go there. The pharmacy staff was wonderful. It was such a shock after many many many experiences with cvs whose staff were overwhelmed. Tired. Uninterested. If not oblivious some were practically rude. Not the rite aid team. My confidence was restored. read more

This rite aid is by far the worse in town. Rude pharmacist careless , uneducated They never have the prescriptions ready , they all act snobby and rude for no apparent reason ! The wait is ridiculous they never answer the phone I am most certainly switching I do not recommend it !! read more

The manager talked to me like I was a little child this morning at 7:59am, after I asked a reasonable question. I felt a bit humiliated, so I just left. I will continue to use the pharmacy, but never shop in the store again. I call it voting with my feet. Thats was my go to store, but will stop also after i told her what happened. read more

For the second time I went to pick up a prescription and it wasn't ready. The Pharmacy Tech said no prescription was sent so I called my doctor's office. The prescription was sent at 10:47am. It was after 4pm. I go back to the counter and they see the fax was there no one checked. Then told me I had to wait 45 mins to pick it up read more

Terrible service bordering on negligence. Read the not recommended reviews. Even in regard to the older ones, it's still the same situation. Techs talking loudly about how understaffed they are while ignoring people in line, making huge errors like giving you 30 pills when charging you for 90 --(and the bottle says there's 90), not calling regarding updates, not being proactive in communicating with doctors....most could use customer service boot camp. Seriously, why should anyone take their business here? (I urge you to count your pills if you get prescriptions filled here.) read more

This review is for the less than functioning pharmacy only. The rest of the store is fine. Each time I called in my prescriptions, either 1 or both are not ready by the end of the week. Yes, you are reading this right. I called in my prescriptions a week in advance (7 days) with the hope that this time they will be ready. Each time i call in a prescription i provide a phone number to call me if there is a problem. You guessed it i never receive a phone call and prescription is not ready. Aarg! I arrive to pick up second prescription thst was not ready earlier in the week and you guessed it. Not ready. However, this time, the counter person told me the medicatiin was ordered and would be in on Monday and this was Friday. I had already taken my last pill that morning. I asked counter person what i should do? Well, I guess I could call another Rite Aid and see if they have it. Great idea, since you have had the prescription for a week and never called to inform me of a delay. Finally, after driving across town. I got my prescription. read more

I have come to the conclusion that the pharmacy doesn't actually bother to fill anything until after you come to pick up your prescription.... Drop off prescription or call in refill... "OK that will be ready in about 2 hours...". Yeah longer than most but I figure, busy location, fine. 3 hours later I return (I have learned to never expect my prescription on time there)... and .... "oh, we were just working on that, the pharmacist just needs to sign it off and label it".... 15-20 minutes later (you know how long it should take to fill the dang prescription in the first place... since they actually never even bothered to look at my order until this point)... "its ready." Every. Single. Time. Love their ice cream tho... Mint N Chip! read more

I would like to take the time to let everybody know what a crappy pharmacist is at his pharmacy. I have never been so disrespected in my life and I worked with CPS. I don't know what his problem is but he is constantly mean and rude. He needs to understand he's working with a lot of sick people who are coming out of surgery and just need some explanation. And quite frankly if you can't explain correctly then you need to find another job. I will be moving all of my things to another Pharmacy ASAP. I have been a loyal customer for years to this Rite Aid. But I will not take this verbal abuse any longer. Shame on you! read more

I've nothing but positive experiences with this Rite Aid. Call in a prescription & I call to check if it's ready before getting in my hot car, go pick it up, if they need more time, I'll call back & check. Everyone one of these employees & pharmacist have been patient & polite. I love the convenience of the drive thru. If too many cars, I get myself out of the car, put on my mask & go in. There has been the inconvenience of my insurance not wanting to fill something until my last dose, Ugh! But it's not Rite Aids fault. Also, my drs office said they sent something...So I have gone in with employee in front of me & Drs office on phone, have them work it out. I cannot go without seizure medication. Employee handled like a champ. We are all human & have bad days. We make mistakes, say something so they have chance to make it right. Be nice about it. I've been in customer service for too many years, to go in & treat someone rudely, then expect them to be kind to me after I was rude? No I don't expect that. Be kind. read more

Literally drove all the way from the other side of town to get ice cream and stood there for 20 min and nobody came to help, the guy at the register had to call twice for them to help in the ice cream area since his line was crazy long and when the girl finally came, she didn't even acknowledge we were wanted ice cream and just glanced at us!! So rude and disappointed;my kids wanted the animal cookie ice cream so bad!is give 0 stars but that guy Atleast made an effort read more

I went to pick up my prescriptions and they tried to charge me $125. My insurance hasn't changed. This has happened three times in the last year read more

I just moved here had to move my pharmacy from my old rite aid to this one..and these people were so incompetent..never filled my prescriptions and failed to call me for them reasons..when i showed up they pretended to do it and said it was denied...wow really.. been with Rite Aid for many years and go to a new Rite Aid and these guys have no idea what they're doing they were rude to me they judged me and never filled my prescriptions, matter of fact it was trying not to get my medication and told me I had to get him something different like he was a doctor.I took my prescriptions and left the pharmacy went to another the same day and everything was filled with in 30 minutes do not go there...EVER read more

It became exceptionally clear to me today why this pharmacy has a 2 star rating. I received a notification at 6:10 that my prescriptions were ready. I was at the pharmacy 7 minutes later, and was told they closed at 6pm and could not get me my medications. I respect business hours; however, to fill a prescription AFTER the time it's able to be picked and send a notification that you CAN pick it up is just bad practice. Especially because the medications were called in much earlier that day, they were not called in close to closing which I could understand not being filled in time. Medications can be essential to people's lives. To fill them after closing AND send a notification that they are ready for pick up when you know that it is not in the time frame for people to actually get the medication is wrong. That was already frustrating, especially when you are very ill, but the primary issue I have was how the pharmacist was extremely rude and condescending. He began ranting about banks and how they have closing hours, it was a bit bizarre and did not apply. Absolutely an embarrassment to Rite Aid. read more

If there is more than 1 person in the pharmacy line, you'll be waiting for 30 minutes minimum.

This pharmacy USED to be great. However since they changed SOMETHING/SOMEONE...OMFG this place is horrable. Twice they have told me I an not a covered member of my insuranceTWICE. I then call my carrier they go rounds with this pharmacy staff to argue the fact, yes I am a covered member because earlier this year I picked up medicine there already. Awww yes the jerk finally realized it was THEIR ERROR! The ignorant pharmaceutical staff, "OH." Now today HERE WE GO AGAIN after the last time I made sure everything was up to date so this wouldn't happen again. WTF! Here we go again this time they told me my medication was not covered.....OMG THE FRUSTRATION WITH THIS PERSON/PLACE... I contact my carrier again and to see what is going on. They call rite aid to speak to the pharmacist, after a few minutes of being on hold while with my insurance(as they were on the other line with rite aid), she comes back to tell me she spoke with a male pharmacist she could barely understand, was very rude and refused to get to the bottom of the issue at hand....I SEE YOU SPOKEN TO ONE OF FINEST PEOPLE THERE...NEEDLESS TO SAY SHE WAS UNABLE TO HELP BUT I DID THANK MY INSURANCE FOR BEING SO HELPFUL BECAUSE WE BOTH KNOW ONCE AGAIN IT'S THE PHARMACY'S FAULT. My insurance advised me to fine a different pharmacy cuz this place can't get their head out their ass(not in so many words). If I could give it a shit emoji symbol instead of one star I would. This place in the last year has turned to nothing but error after error...BEYOND FRUSTRATED! #! read more

My son needs an anti rejection medication for his kidney, long story short and a million phone calls to other locations and pharmacies Joyce was able to get my sons medication, she's amazing (haven't met her yet) and this world needs more of her who go above and beyond. read more

I just went to this pharmacy and never again will go there again. The pharmacist is a incompetent piece of work or lack there of. The entire staff is rude , judgemental, and disrespectful. No regards to a customers needs or concerns. They lie to you make you waste ypur time gas and patience. DON'T EVER GO THERE!!!!! If i could give them a minus rating i would read more

Love this pharmacy. Personable staff-- and always helpful. I like that they make an effort to keep the line short-- and acknowledge you if you are waiting. read more

This rite aid has the worst pharmacy by far. They continuously fill the wrong prescription for me and are extremely rude when I have to call them about it. Get new pharmacists who actually know what they're doing and know how to talk to people! read more

I love riteaid! The thriftys ice creams is a plus as well as great service and everything I need.

On 5/30/20 at 2:15pm I had the worst customer service experience in this store! It is very disappointing because I've never had a negative encounter here. However when my friend and I came to buy a few necessities we both needed, we were told by a female sales associate (wearing a black long sleeve, black mask, and tan khakis) stocking the first aid aisle that we could only get one item per person. I responded yes I know we both need one. She then said 'well it's one per household' and not like it's any of her business I explained how we don't live together we are just shopping together. She then proceeded to laugh extremely loudly as we walked away. Totally unacceptable and rude! In all my years of working in customer service I have never made a customer feel uncomfortable like she did to us. I would've been fired if I did what she did! My cashier was amazing and extremely friendly though! read more

Their pharmacy has gone down hill quite a bit because this used to be the place I would always go to get prescriptions last year and never had an issue with anything. Their filling used to be great, but now it is quite the opposite; slow and on top of that, over the phone customer service is not up to par with others. I tried refilling a prescription and put my refill in at 10:30am and was told it would be ready by 2:30pm. So I called a little after 2:30 to check the status, since I had gone the day before and had to wait three hours anyways (it's just for ONE little pill), and they had not even started to process it. I dont know if they are extremely or majorly backed up right now, but that is quite unusual being two days in a row with issues. When you absolutely need the medication this is NOT the place to go. read more

When this Rite Aid opened it was great. Now however, everytime i go to get a prescription filled it is at least 1 hour wait even though they tell me 20 minutes. Today was no different. After 30 min I ask if my prescription was ready the girl told me 5 more minutes. After another 15 mins I again went up to the counter and was told it would be another 5 to 10 minutes because the pharmists was having issues with another customer who actual came in after I did. This Rite Aid is close to my home but I will be driving else to get my prescriptions from now on. If I could give them minus stars I would. read more

It's always something with the pharmacy. They never fill your prescription in the time they quote. They have one ridiculously slow and clueless employee. Today they cancelled one of my refills because they had the dosage wrong! read more

I'm done with them. Put in 3 prescriptions for three family members. Picked up on Saturday since they had them for 4 days figured plenty of time. Not one was ready. I was told one would be in on Monday. Well today is Friday, again it will be ready Monday. This had become a regular thing with this store. A couple regular RX are going to be switched to home delivery. I'm done. read more

This rite aid on walnut and Ben Maddox Suck...well the pharmacy does. Every time I drop off any prescriptions like my sons sleep apnea medication (very important) the black pharmacist is a very rude individual. He turned me down because he was behind in his work and doesn't seem to be caring about children. I told him I would wait and he said that he would fill it by 3pm tomorrow.. I will never give that place any business or my money because the staff in the pharmacy department are very rude and slow..bad buisness ..to anyone reading this review I would not take your medication there unless you want to wait for days to get it and be talked to like your some P.O.S.. YOU SUCK RITE AID!!!!!!!!! read more

I had so many problems with my prescriptions here I finally gave up. I got in a shouting match one day with one of their pharmacy people over their inability to fill a prescription that I had been taking for years because of some miscommunication between themselves and the dr's office. They seemed to have this problem over and over again. read more

why are they out of one of my daily pills?? did i mention this is the 2nd time and i've been there less than 6 months!! i use the auto refill service. it wasn't with the order, they didn't have the medication. this happened on friday and my medication won't be in until monday after 2:00. did i mention this is an anti-depressant. read more