Dear General Manager of Rite Aid: I am unfortunately writing to inform you of the most disgraceful experience with my mother, husband and I just had at your pharmacy this afternoon (Saturday, Sept 25, 2010 from 4:00 pm to 4:30pm). My mother had called in a prescription refill 2 days prior. We showed up this afternoon around 4:00pm to pick it up. We were informed by the young lady working at the pharmacist counter that it appeared that the order had not gone through but that the prescription would take 10 minutes to fill. We then inquired about the flu shot and asked if we needed an appointment. She indicated that walk-ins were accepted. So my mother and I filled out flu shot forms and sat in the waiting area and waited. Meanwhile, approximately 30 minutes pass by, during which time customers (including those coming in for flu shots) who arrived after us were helped. When my mother and I inquired about how much longer the wait would be and whether we could simply just take the prescription we ordered and cancel the flu shots, the young lady pharmacist immediately retorted in a very extremely rude response stating that she would have had our prescription ready in 10 minutes had we not requested flu shots. The attitude exhibited this lady had was appalling. She continued on stating that now that we wanted flu shots we should have expected to wait 30 minutes, and that she was very busy and could not even estimate for us when the flu shots or prescriptions could be ready. We reminded her that we had called in the refill prescription two days ago and she acted as if this was not her problem and ours alone. Please bear in mind that this young lady had no qualms about reacting this rudely to us in front of an audience of a long line of customers. Having been met with such rude and disrespectful behavior, I quickly informed her that we would cancel the entire order, prescription and flu shots, and would seek them from another pharmacy. My family and I will never again shop at any Rite Aid store as a direct result of this experience and I will ensure that my friends and family and the online public become aware of this horrible experience. You may want to seriously re-consider your hiring practices and training procedures at this location. I am unsure whether pharmacists receive any sort of training in customer service as part of their education, but certainly this young lady could use an extra course in that regard. We request that some formal action or reprimand be noted on this individual's employment record and a formal apology. read more

I like this Rite Aid because when I leave here I feel so much smarter.

Last night at Rite Aid, I met the most blatantly racist clerks ever. Trashy Clerk: (to Latino man) "Next time you come in here, drop your bag on the floor by the door" Latino Man: "Why?" Trashy Clerk: "To cut down on theft" (Latino Man leaves and says he's not coming back) Me: "What about my bag? I could steal all sorts of things in here." Trashy Clerk: "Well, they come in here and hide things in their bags." Me: "Who is 'they'?" Trashy Clerk: "The Mexicans. They come in here and steal." Me: "So you only ask brown people to leave their bags at the front door?" Trashy Clerk: "We're not worried about you." Me: (speechless) Really? Really? read more

Do not go here. The employees, specifically this old lady with glasses is beyond rude. When I went to pay, she just scanned each item and tells me the amount I have to pay. I tell her I have a rite aid card (so it should be cheaper) and she gives me a big sigh and slams the cash registers. So rude. I then told her I didn't want to buy and I would like my money back. I would give it negative stars if I could. read more

The past 2 times I've had to go to this Rite Aid I've gotten crap customer service. Idk the employees name & not sure if he's native american or Latino but he's been at the register the last 2 times I've gone in & has a shitty attitude. No smile. No thank you. Like he's bothered doing his job?? The ONLY employee I like & has been of ACTUAL help is the older black lady with the curly hair. She's AWESOME & the ONLY REASON they get a star. read more

You know you're running out of things to yelp about when you review a Rite Aid. Good deals on hard alcohol, always a at least one top shelf item way cheaper than if you bought it at a grocery store. The pharmacy is also very helpful and moves quickly. But major negative points for just about everything else. The cashiers who work there are bizarre, no other way of putting it. They are either rude, trashy, or incredibly lazy. The only helpful non pharmacist employee is the transgender(?) one. And the people who shop here, besides normal me of course, are a strange bunch also. It seems like Keystone is the #1 seller of all products at this Rite Aid. This is basically the kind of store that you know will get robbed one night when you're there, most likely by a employee. read more

You have to be really really bad for me to give a one-star review, but this Rite Aid is just awful. I've been there twice, and both times I left without buying anything. The checkout was so slow that I decided I would rather leave empty-handed. The whole place just oozes lack of care. Why go here when there's a CVS practically across the street. Even Walgreens is better than this. read more

cranky clerks. and marked prices are sometimes half what the cashier will charge you. check before you pay!!!

I ran into this Rite Aid after realizing I forgot makeup remover and hand soap at Trader Joes. No one greeted me when I entered (most cashiers in other locations do) and no one asked me if I needed any help as I wandered through aisles looking to the signs for direction. What made my experience less than desirable was a cashier that was very rude to a non-english speaking patron whose son had run off to get batteries for the remote she was buying. The cashier just kept telling the woman that she needed to move to the side or ring up later and telling her it wasn't fair to the rest of the customers to have to keep waiting, etc. It was all in the delivery that was so unprofessional. AND there was another cashier that came out to assist - so what was the need to be so rude lady?! read more

If you want to wander in confusion, talk to equally confused employees and get a headache from blaring in-store radio, by all means hit up this Rite Aid. read more

Best pharmacy around San Rafael. Great staff, great pharmacy. No judgement towards you like cvs and walgreens. Nobody thinks ur stealing wish is great bc nobody wants ur stupid crayons lol. I'm very grateful to have them and they always have my medication on stock! Thank you!!!! read more

Since their remodel, this store is well organized and much easier to navigate. I just got off of the phone with the pharmacy and spoke with Mario who was very helpful and answered my questions regarding medications and interactions. I do agree that this pharmacy tends to take a bit longer to fill prescriptions than other pharmacies, but I usually shop around and then come back and it's done. Not sure why everyone is whining about this place so much....it's fine! read more

I would give it neg. stars but there is no such option. The management is incompetent. This assistant manager Christine should be cleaning floors or dishes in the back of McDonnell's. Should not interact with humans or hold any position which require design making or communication. read more

Won't ever go back to this Rite Aid. The store is unpleasant due to the management and staff. There are always lines and it feels like "lazy staff" that don't care. I haven't been treated so poorly in a long time, given that I am a very pleasant person, and I am in the business of customer service. I won't go into details about what happened, but it was enough to inspire me to write my first Yelp review ever. read more

Very kind staff, but gets a little hard to park especially during after school hours, being right by the high school filled with teens.

Ok, I feel like I have to represent. I go in here a lot since I work down the street and never had a problem. Admittedly I have never used the pharmacy but I have bought greeting cards, candy, all sorts of drugs, batteries, Halloween decorations, sun screen, hair gel, travel soap, whatever. They have a good selection and can always find what I need. Really have not had much interaction with the staff except at the register. read more

This place is great. The employees are a living testament to what happens when you don't go to school.

This is a huge location. There is also a GNC store within the store that is great. Very convenient. It's in a nice strip mall with a Trader Joe's and other useful stores. I feel for the management at times because they get a few vagrants who come in there, some of whom seem to be on something, and they have to graciously address them and get them out of the store without disrupting the other customers. Minus one star because I had an issue once with the pharmacy where I called in a prescription, then went down, and they didn't have the drugs on hand, but no one bothered to let me know before I came down. So I won't use the pharmacy again, but I do like the rest of the store. read more

Average customer service, but great prices. Would recommend! Wide variety of items for purchase and clean interior

The pharmacy here feels like a community business. They remember my name and serve me with smiles. Joan is great!!

I have been shopping here since it was Thrifty's. This morning was the last time I will ever set foot in that store again. I walk in the old bleached blond cashier is in a shouting match with a customer, basically being her usual nasty self. The "security guard" immediately starts following me around while I buy makeup, shampoo/condition, styling gel, deep conditioner, a lot of stuff. All the while being spied on by inspector magoo. I then start walking around the store and into the holiday aisle and browse and the nasty bleached blond cashier starts calling overhead for all security camera's on, all security camera's on and here come's inspector magoo skidding into my aisle and I just walked to the front of the store and put my basket down and said I'm taking my business elsewhere. The cashier says you can't leave and I said lady stop me, and I'm backing up what the other lady said YOU ARE RUDE. The "guard" comes up and I walk out and he takes a picture of my car and says he's calling the police, I rolled my window down and said "I'll be across the street at CVS". Management, you need some people that have actual social skills and personalities, not some zombie rudeness. read more

PHARMACY IS FANTASTIC: KNOWLEDGEABLE, FAST, FRIENDLY.The store sucks because they never have enough help. Always long lines at register and hard to find assistance. On the other hand the I highly recommend. read more

Horrible.. Horrible.. HORRIBLE! Busy store with one fed up cashier.. Stood with two infants waiting for someone to open the razor cabinet for me, no one around.. Asked the cashier to call for help, and she did.. 10 minutes, no one came.. Asked to call again, she did.. No one showed up.. Left and asked her to tell them not to bother.. I'm surprised at how badly run this rite aid is.. The workers just don't give a damn! Did rite aid get bought or something?! Will never go there.. Wasted half an hour in store and 15 minutes trying to find a parking spot for nothing.. Do not go there.. Bad bad store.. read more

One star because I can't give this review zero. I came into rite aid on my ten minute break because I work across the street and I was having a allergic reaction to something. I thought talking to the pharmists would be my best option because nothing like this has happened to me before. I patiently waited in line and when I got to the clerk I start to explain to him what was happening asking for advice. As I proceeded to tell him what happened he was looking behind his shoulders not paying any attention to a word I said. So I asked, "are you listening?" And be then replied saying no, let me get you a consultation. A Asian women came over to the counter rolling her eyes at me. I was in pain so even though she obviously wanted nothing to do with me I began to tell her my problem. She started to cut me off in the middle of my sentence saying she cannot help me and it's not her problem I'm having a reaction then said, "check aisle 3 for something" I asked her what she would suggest getting and she walked away from me. I had to go to another costumer in that aisle and ask for help. Ridiculous. read more

Never Again. When my doctor told me I would be having surgery within 24 hours I went to Rite Aid to fill a script I will need after the surgery. The charge was outrageous $50.99 for 30 pills (generic) This same medication was less by $22.00 on their own web sight! When I compared it to other pharmacies in the area the prices ranged from $17 to $32.. What a rip off! read more

Agree with worst store ever sentiments. I'm here once a week and there is always a ridiculous wait to check out. Get a hint. All it takes is a couple people with a few items in line and you'll literally stand there for 10+ minutes and I'm being generous. It's in believable. Now I walk in and if there's anyone in line I just walk right out. Seems they have more people roaming around stocking shelves than checking people out. Rite Aid, you seriously need to fix this. I'm not talking about a one time experience. I've been in the 20+ times and it's always the same. Slow, slow,slow!! It's terribly frustrating read more

PHARMACY: very poor customer service. The employees are super busy, which I have patience for. But it is not an excuse to be non-communicative or treat a customer like an inconvenience. The pharmacists more so than the pharm techs. read more

Hands down the worst store EVER. I'm not sure how it is possible, but this is ALWAYS the slowest checkout. Not only are they painfully slow, but there will be a huge line and they don't open up another register. read more

Have only been here once and will not be coming back. I walked in needing to get Icy Hot, and figured it would be a quick transaction. The initial problem was the long line for only 1 register being open up front. I figured I would bypass this issue and just check out at the pharmacy - hence where my biggest complaint started. The woman behind the counter decided to argue that I had stolen a half-drank water bottle in my hand. After informing her I had purchased the drink at Walgreens, she insisted that she needed to view the receipt of my purchase. What? Nobody keeps receipts, especially me over a $2 purchase. I informed her that she could view security footage to see that I had walked in with the bottle and I only got attitude for the rest of the transaction. No apology at all. I'll continue shopping at other places that don't accuse me of shoplifting as I'm in the middle of a transaction read more

Well.. bad layout.. way understaffed, long lines to check out.. and on top of that.. I am always scared when I walk out of the store.. .3 times already I had someone come up trying to talk to me... wanting money, trying to distract... very sketchy people hanging around during the late evening hours... as a young woman I feel threatened. And nothing is done... it just gets worse. Just a bad experience all around. read more