If you want to have a rude triggering experience, then ask for help from the Black more Older woman with Dyed Red Hair Buzz Cut, wearing glasses.
I could leave it at that since she made the experience so sad and upsetting but since I want to be transparent and honest here it is: My family and I have been coming here since 1999, because it is our go-to Rite Aid, today was the first time I was yelled at by an employee here and it isn't okay so I am warning you about her.
I came in with my elder sister to buy ice cream, *Thrifty ice cream is good* and since 1999.. so many Years, we go wait at the ice cream station and are assisted. This time, we were waiting for at least 15 min before, after about 10 more, I asked for help from one of the cashiers at the front (Kind man). This Woman was cashiering too but was acting as a manager the way she was talking to the other cashiers. The man told me I had to pay for it there first and then get served. I replied "oh" because since 1999 we have the unspoken knowledge this isn't Rite Aid's policy. However, he then said "or I'll just come to you" and I replied okay, (BTW I was really grateful he said this as kindness.) I left then to tell my sister who was still waiting at the ice cream station and came back to the registers a little while after to see if he was still coming. As I was walking away back to the ice cream station The Woman said "you have to wait in line if you want ice cream" in a demeaning way. I was surprised by this because we weren't talking, so I realized she must have listened in and wondered if she had heard him say therefore that he was already coming. I was processing all this fast so I replied "..he said he's coming," Gently. (I literally am many years younger than her and soft-spoken like that is Me). In my heart I meant: {oh I don't need your input because He's coming, so yes I just learned about that, and now I am hearing it from you , honestly there isn't a problem that needs your assistance because I already requested it but, let me offer my solution (clearing the air).} After that, she was mad and started going into a ramble so I got Triggered because she was being mean to me so I cut her off eventually and tried to be assertive this time in saying "he's coming." I sensed she was behaving as if she was refusing to understand me. I frantically started looking for the man because he wasn't there anymore nor at the ice cream place so, I realized he must be on another task. I didn't want to deal with her. My sister then came to me as the Woman was still being mean and said, "he already told her he's coming." The Woman got more mad by this and yelled at my sister too, triggering my own sister (my sis is so calm by nature and came to defend me (she didn't like how I was being treated) so she was upset, as was I). Next, as we accepted we could just listen to this Woman, stay in line Now, and follow this rule she was yelling about, for us to wait in line to pay for the ice cream First and then be helped at the ice cream station, the man came over as we waited in line. I noticed He was making his way over to the ice cream station. He kept his word yet the situation was getting confusing. Consequently, my sister said omg as we started leaving the line and this made the woman very mad because she expressed it with words such as "they have to wait in line like everybody else" and ~"Angel leave them alone (the Kind man)." To this, the man said "they were waiting a long time" and the woman replied "They were not waiting a long time [rudely]." My sister told me she is rude and the woman yelled EXCUSE ME, so my sister said, "I said you are rude" and the Woman replied "You're rude!" like a child and like my sister said, rudely. The End except for, The Man was my hero. He was so gentle and explained how this is their policy I guess so that He was helping this time but next time we can wait in the General line first, and the Woman yelled the whole time like a Fight.
P.S We paid at the front register before exiting the store and the Woman asked the Kind Man after he had already gotten our reply, "are they paying cash or card," like.. I am so confused why she was micromanaging this employee (I know this is a cause for tension) or why she needed to know our business(?) and Angel handled that question well.
Takeway: The Latino Kind Man named Angel working here is like an angel, displaying the character of a manager role since he displayed customer service so well. Apart from everything I wrote, there were 2 examples of him going above and beyond not described in this review. The Woman I described likes fighting customers and I suggest avoiding her or mentally preparing so your heart + body doesn't get so tense/upset or triggered by her rude acts.
I hope you don't ever experience this. read more