I've visited Rite Aide in Squirrel Hill for 30 years with no problems. Today I was astounded by their incompetence during my two visits to pick up a prescription. At visit number one the prescription wasn't ready--okay, no problem. At visit number two, after dinner, I was told they had put the med in the mail. Huh? So I didn't get the med I needed. They just made that up out of nowhere. I'm not going back . Hello CVS. Holly VanDine read more

I've been coming to this Rite Aid for the past 3 years and haven't had a bad experience yet. They always answer the phone, are very helpful and kind, and are good at communicating regarding their pharmacy. They do get busy at times so be patient but 10/10 read more

They do not answer the phone. This Rite Aid Pharmacist on Grace Street in Pittsburgh is an absolute DISGRACE. (MY usual Rite Aid Pharmacy, 802 Pennsylvania Ave is AMAZING and All if the staff are incredibly helpful!!!) read more

I really don't think these are the true open hours....I am sick with breathing airway issues and I honestly feel zane the pharmacist at grace st doesn't care, or wants me to die. I'm truly considering suing for attempted murder or manslaughter. I had to select a star. read more

This Rite Aid is a great asset to the community. They carry many products, are centrally located with ample parking, and always have very nice people working. Pharmacy will deliver if you call and pay copay over the phone. Pharmacists and techs are super nice and helpful, they're usually swamped because of company decisions. So smile, be kind, try to take it easy on your local friendly family pharmacy staff :) read more

Pharmacy staff is always helpful and friendly I've used this pharmacy for years now. They are quick and efficient. I can ask questions about over-the-counter items I need and they are always pleasant. read more

I've never gone into a place of business where ALL the employees seem to pretend you're not there. Personally, I don't use this Rite Aid for prescriptions, but my cousin had just gotten out of the hospital and needed a script filled. I walked towards the back where the pharmacy is located and stood in the drop off area. The pharmacist saw me, we made eye contact, and again she totally ignored me. I left the script on the ledge and walked to where the pain reliever was to get my cousin some Tylenol. She still didn't acknowledge my wanting to drop off a script. Finally, I said excuse me with a very terse (I love that word!) tone and held up the script and tossed it on her shelf, and told her someone will pick it up tomorrow. I was so over these people I put the Tylenol back and walked out. I went to Foodland and finished what I needed to get him. Rite Aid is evil. read more

It's Rite Aid. I mean, like really... When I visit this store it's to get something I really need like (legal) drugs, a prescription filled or some scrappy makeup on sale because I don't wanna drive out to the MAC kiosk. The associates are friendly, it's convenient and they have their own parking lot. I really wish I had more to say, but....it's Rite Aid...jus sayin. Lol read more

I haven't been to this rite aid in years. I lived on Kathleen street so I'd come here often. I walked in and didn't see one employee. It was quite strange. I walked around grabbing the essentials and was probably wandering for a good ten minutes and noticed a manager fiddling with her keys and she didn't even ask if I needed help with anything or even a hello. I walked up to the register and the cashier looked so miserable. She cashed me let and I left. I wasn't looking for any help but if I were I probably would've been a bit annoyed. read more

I never was at a rite aid where the staff was as lazy as here. It was time for walk ins. The girl refused to give a covid 19 booster. She said it had to be scheduled online, walk-in's were filled. I was not allowed to get the shot, the website doesn't allow you to schedule a booster shot online. Then, when I called the 1 800 number, the lady said you have to schedule the shot online and hung up. People working for this company are sooo lazy. read more

never fails at this location, call in my px, get a time to pick up, i go an hour after the pick up time & guess what!!! still isnt ready. get it together rite aid, fix your broken ststem & get px ready on time for those that need them & dont have time to run back & forth after the time given to pick up. oh then the prices werent even right for the tp, and your worker had the nerve to roll her eyes at me bc i asked what the proce was bc there was no price sticker !! what a show of a company & store! read more

Reason why I gave them one Star, because I have gotten to the point where I hate going in. I have called and complained about my issue. It's about thier security guard. I have anxiety, from being Robbed, so when people are very close to be ,my anxiety comes out. This Women The Security guard, walks right on you, then she tries to be undercover, but we all know who she is. I would go to one lane she would be at the end of the lane this would happen the whole time I'm there. I understand that you have a right to have a Security guard, but I can't shop because I try to be conformable and look around, but she makes it not possible for me to relex and unpleasant.. I have told managers and nothing has changed. I live next door. I am bagging you to Please FIRE HER. Iam going to video tape her next time to show how she acts. read more

The employees are friendly. However, no different than any other rite aid when it comes to employees not at checkout. I'm pretty sure rite aid tells them not to stand at checkout, or only one person on while others are stocking,pricing, and watching the store. What kills me are the amount of crazy people that come into this store. I've seen numerous crack heads and hobos stealing from this store and the employees do not seem to care/ are completely oblivious/ or don't want the confrontation. I'm very disappointed at the scum that has accumulated on Mt. Washington and this store aids those types of idiots. Hopefully this will change.. but I doubt it.. read more

Pharmacy didn't really care about helping someone or any knowledge on any weight loss products. And no one could help me find anything at all Customer Service rating- Probably Will Return On a NEED TO ONLY Bases Store Look and Cleanliness- Was Very Clean and had no issues Suggestions: Hire more friendly faces who do not smoke. I was very put off by all the girls who were working there as they 1. All had attitudes as if they were privileged and 2. REEKED of Smoke! Smokers effect not only yourself but others around you who have to breath in your nasty toxins It was nasty and gross and one of the girls there looked like she never brushes her teeth because they were so yellow and nasty read more

I go to this Rite Aid fairly often and I have to agree that at one time a few years back there were employees (make that exactly three women) that either ignored you or were clearly perturbed if they HAD to help you. This has changed as I think two of the three have retired and the third is now usually a pharmacy clerk. (Too bad for those who use this pharmacy -I don't.) The exception to all this is ANNA, the front end cashier. She is always present, pleasant and helpful, and of equal merit, she is competent. Additionally, I typically find this particular Rite Aid well-stocked and organized. read more

This Rite-Aid has a Female Assistant Manager (with dark hair with a blonde streak)that purposely argues with customers when they ask that a price be checked because the shelf has a price different than the one that is rung on the register. This has happened numerous times and is very uncomfortable for the customer and those waiting in line behind them. And there is always a long line in this store because the clerks are so overworked. I don't blame the clerks - just the managment. They resent having to deal with customers. read more

Don't go here seriously this is the worse pharmacy I have ever dealt with ..EVERY TIME and I'm not kidding Everytime I go there to pick up my script it's a different problem ...they never fill it or tell me I need to wait a few days to get it filled again when I don't at all like these ppl are morons I called corporate several times and it's still the same crap I just got off the phone AGAIN with them like I never seen such bs don't aggravate yourself I'm done with this place and will go out of my way just to avoid them seriously I'm so irritated it's never ending and they cause so much hassle for me with all the issues .. I have it called in at noon and pick it up after work at 5 or later and it's still not ready and then they give me an attitude ! Like are you serious ?this is the worst place read more

I am glad that you have realized that... I have been a employee for the company going on 7 years now... It has been MY ONLY job , besides the typical fast food job to help you get by through high school , while still maintaining time to focus on school work. The front end of the store is wonderful and the employees upfront are nice as can be, I wanted to attempt to move up there but was told that I am considered to non hireable as a rehire within the company , because I was "fired" , when in reality I actually had quit. I feel as though I was the biggest aspect to the company and had several customers including someone over the phone that I had to transfer to the front end manager , tell the manager that I was a great aspect to the company that my phone skills were very professional. Everyday I strived to go above and beyond to make sure that every customer received the best assistance that I could offer them , while dealing with other workers including the pharmacist manager (whom at one point when I had first started at the store and was naive and actually thought I could state my issues with her) tell me that THEY had a click , sure they all had seniority over me at that store , but I was a tech for Rite Aid before I relocated to this area since 2006 so technically I had seniority over most of them within the company as a whole. I also filled in at other stores because my skills and problem solving skills were noticed , and other pharmacists at stores wanted me to fill in at there store because I was someone that they trusted and knew would be a great addition to their team when they needed any extra coverage. I dealt with , and witnessed a lot of things at this store that in my eyes I would never ever imagine a team would do, but I kept my head help up high knowing that I was doing the best that I could for the company that I could. I went beyond my job duties because other employees would in their actions and words show that they just did not care enough to do anything but the bare minimum. I was looked at as the problem though of course , because they were all a "clique" so majority rules right ?? I was being targeted in anyway possible to attempt to get me fired with lies , including on my evaluation... Not efficient and does not produce enough ? ( My w.p.m is 90+) I finally knew that it was time to quit that place when it was beyond my control making sure that each and every customer was happy with my service , policies changed and the pharmacist put safety concerns at risk in order to cut corners , there was officially NO WORK FLOW present at any degree anymore. I felt that pills in bottles unlabeled laying around everywhere you look in baskets was not quite the safest thing , and that was something that I did not want to partake in. I enjoyed worked for the company as a whole but that store in general really needs to gain communication , organization , and a safe efficient flow to not only get done what needs to be done but to also accomadate the customers individual needs as well. read more