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    Rite Aid

    3.8 (6 reviews)

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    Walgreens

    Walgreens

    (9 reviews)

    $$

    Always ready when I need them the most. Great prices, great service here I n Coalibga, CA.read more

    I have a Lisfranc fracture 5 metatarsal fractures in one foot. I recently underwent a complicated…read moreORIF surgery. My doctor placed an order for Percocet, on Friday 3 days after. The medication I urgently need for my post-operative recovery, as he wanted to ensure I remained medication-compliant. My wife went to the pharmacy around 9:30am, and we were told, "We will contact you in about an hour to let you know if the order is ready to pick up. Maybe it will be ready."We called again at 10:58a.m. and were placed on hold for 20 minutes with background music. When someone finally answered, they said, "Your order should be ready in about an hour."We called yet again around 2:15pm, the pharm tech again mentioned "check back again within and hour." We then called 6pm with no answer, and put on hold for another 25 minutes.What followed was a carousel of abhorrent listless customer service and dismissive behavior. When we called back again, the phone rang endlessly, was picked up, and then immediately hung up--this happened for another 20 minutes. Eventually, a new pharmacy technician picked up during the afternoon shift and quickly asked for all my information, hastily saying "cash or insurance?." In the background, we could hear him asking another coworker, "Do we put this workers' compensation in the system?" We then asked, "Can we come down to pick up our order? We have all the information for my workers' comp." In a hurried tone, he replied, "Yes, yes, just come down." When we arrived, it felt like we were trying to crack the world's greatest mystery--something out of The Da Vinci Code. After all that wasted time, we were told we could not pick up the medication because it required prior authorization from my insurance. This entire situation could have been handled quickly, professionally, and with basic human kindness. Instead, we were met with misinformation, delays, and incompetence. We have since filed a complaint with corporate. For the record, we had zero issues picking up my medication at the Atascadero Walgreens, where the prescription was handled without incident, If your health depends on your prescription here good luck; I would go stir clear and save yourself a headache.

    Rite Aid - drugstores - Updated May 2026

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