I called Ritchie Plumbing to ask if they were able to fix a sink that dropped below the granite countertop. I was told by John, that they were busy right now but would try to fit me in the next day. He also stated he would call me back in a few hours once he, figured out his schedule. He verified my phone number and I waited until I would hear back from him. This was around 1:30 pm.
Around 8 pm, I texted John asking if they would be able to assist us or if I should find someone else. Let's just say, I'm still waiting for him to call and/or text back. He also stated it would be around $500 which I agreed upon at the time.
I would like to say, if this was something this company doesn't fix, then say it at the time. Instead, he decided to lie and keep me from getting something fixed. Not only did his lack of professionalism destroy any confidence in this company that I had obtained through several reviews, but I won't ever use them, nor will I ever recommend them to my fellow Realtors.
If I was pleased with the results, I was going to use their services for a few other homes my company had purchased to ensure the plumbing was in stellar condition before listing the new homes we aquired. That's not going to happen now. I would not recommend this company due to lack of professionalism. Not only was I left waiting without even the common curtosey of a text back, but this pushed my selling process back, which has now cost me even more money than the $500 he quoted me.
After leaving my review John from Ritchie plumbing told me he stated to me over the phone he wasn't licensed in SC. That was untrue. He never mentioned that until I gave him a poor review. read more