Fantastic facility, great staff who really took great care of me and a special mention to a nurse…read moreintern at Station 35, his name is Hamlet who was extremely patient, gracious and warm in taking great care of a patient (me) who was not feeling too well. The compassion Hamlet showed and the way he went about what he had to do was extremely appreciated by me as he was very calm, reassuring and gentle in the manner he took care of both of us sharing the same hospital room. Thank you Hamlet

I'm actually surprisingly ok with how things went here. The nurses come in your room way too much…read morebut they're on a serious regimen they have to follow ensuring you're okay post op. You're provided with a Medela Symphony which for pumps, is best in class. The NICU had mostly wonderful loving souls, really after weeks of visiting NICU shift after shift, only 1 of over a dozen nurses we met didn't seem to be sincere. The rest were just angels on earth caring for at risk babies. The food actually wasn't as bad as usual at hospitals you just have to navigate carefully LOL. All in all, I felt the maternity ward and NICU was warm and friendly. It was easy to park and go in and out of the hospital. Now the bill. It's exorbitant. I think 2 weeks of NICU was $479,000 LMAO I mean they have to just make this stuff up. Like there's a bowl of really horrible numbers and that's the one that got picked for me. I cannot fathom how someone without insurance can be faced with such a bill. But I digress about our healthcare system. Dr Greer and Dr Kaiser took great care of me and were super understanding and empathetic. Cathy in the NICU was a superstar human being. The hospital is beautiful and I felt cared for.

I've been to this location a couple of times now. For a fairly populated and dense area, this…read morelocation feels really low stress. How's it going in both times? Let them know what I was there for and got seen relatively quickly. Each time I went here the visit didn't take that long and felt like there was quality care both times. To be fair, I didn't come here for anything huge or elaborate, but just a really pleasant experience overall. One of the great things about going to Kaiser is that you can get a lot of different care under the same roof or at the same location. Parking was pretty easy to find in the garage as well.

Kaiser Pasadena location No star for the lab lady Today…read moreAppointment at 9:50am Saturday I have been a Kaiser Permanente member for more than 15 years, and this is the first time I have felt the need to file a complaint about the service I received. Today, I went to the laboratory for a blood draw. I specifically requested a butterfly needle because I have very small veins and have difficulty with blood draws. Several laboratory staff members in the past have told me that I can request a butterfly needle for this reason. Unfortunately, the staff member who drew my blood today was extremely forceful when inserting the needle. She poked me so hard that I had to hold myself back from screaming because of the pain. I understand that drawing blood from small veins can sometimes be challenging. However, there is no reason for a patient to be treated so roughly. I expected the procedure to be performed carefully, gently, and professionally. This experience was very upsetting and disappointing. As a Kaiser member of more than 15 years, I have never made a complaint like this before. I believe this staff member needs to improve her technique and, especially, the way she handles patients during blood draws. Patients should not have to endure unnecessary pain because a procedure is performed without enough care or gentleness. I am submitting this complaint because I hope Kaiser will take this matter seriously and provide appropriate feedback or training to prevent another patient from having the same experience

Let me start off by saying DR. SARA is INCREDIBLE!! I have…read morealways hated doctors and never felt comfortable going but DR. SARA has changed those feelings for me. I went in regarding my health. I felt something was off and DR. SARA was so professional and efficient to figure out what was going on! I did the necessary testing and got on a nutritional regimen that HAS BEEN WORKING BEAUTIFULLY! It has only been a week and honestly, I have noticed such positive changes in my body! She is great at checking in with you and is always willing to be of help with any questions! DR. SARA takes the time to listen to your concerns and explanations. She is so patient and is VERY KNOWLEDGABLE! I felt 100% comfortable with sharing all my personal body information and knew I was in good hands! I am so thankful for DR. SARA and happy with my results! I 100000000% will be coming back again and again for HER!! She is truly AMAZING! I HIGHLY RECOMMEND DR. SARA!!!!!

I've had a consistently excellent experience at Optimal Health and wellness and would highly…read morerecommend it to anyone looking for a professional, elevated wellness service. From the moment you walk in, the environment is impeccably clean, calm, and thoughtfully designed--it strikes the perfect balance between medical office and a relaxing, spa-like atmosphere. The staff is exceptionally knowledgeable and attentive, taking the time to explain each treatment in a way that feels both informative and reassuring. I typically come in for B12 shots, (I recommend the Honey Badger) , and the process is quick, seamless, and handled with great care. Efficiency, level of professionalism, and attention to detail is what you receive throughout the entire visit. I've personally noticed a meaningful improvement in my energy levels and overall sense of well-being following my treatments. Equally important, I feel completely confident in the safety and quality of care provided here. Scheduling is easy. You can call or check the schedule online. Appointments run on time, and every interaction reflects a high standard of service. NOTE: Parking is free for the first 90 minutes, but keep in mind the day and time you go can make it a challenge to find parking. Give yourself time. You park in the same lot with A LOT of restaurants. You need the code to get into the office building. No appointments passed 5pm and not Saturdays. I will absolutely continue coming back.

When I worked in food branding working with the health department was always straight forward and…read moreeasy. When I volunteered at my son's school getting a TB test at the health department was the cheapest and quickest option, but that was pre Covid. Sitting in the waiting room now with my son wondering why it is taking so long to get the test done. We just waited in a line with no one behind the window for 20 minutes.

PHD is unreliable and not people centered. I called several times to get a vaccine that they…read morepromote on their website. I got NO response, by phone or email. This same thing happened during covid. Their staff is unprofessional and unresponsive. Shame on you for taking so much taxpayer funds and providing substandard care. You do Pasadena name a disservice

Okay!! This place has came a LONG way! They have gone through so many changes and gone through so…read moremany doctors which I didn't like at all. I've met two doctors, one was an Asian guy and the other was either a Russian older lady or Armenian but I felt like they just brushed my concerns off. Now here's the reason why this place got 5 STARS from me. The new doctor that I met Maria Sanchez she made such an amazing first impression I felt like I FINALLY being heard. When I can in they seen me right away but there was a bit of a wait in the room but Maria thanked me for waiting, apologized for the wait and was honest why the wait was long. I RESPECT that. I came in for a physical and expressed my concerns about trying to convince she got real with me, she talked to me about her personal informative experiences and gave me recommendations. The whole experience felt like I was family. Even the nurse who drew my blood...unfortunately I didn't get her name but she was super cool. I hope Maria stays here because I highly recommend her. Please AltaMed don't change doctors anymore. Maria is amazing! Also...the two receptionists the sista with glasses and the Armenian lady were super cool as well.

Take me more than an hour to make an appointment .. terrible service .. but no choice maybe I…read moreshould change my insurance

This place is AMAZING and they truly care about their patients. They do things by the book here…read morewhich was very important to me because I needed someone to hold me accountable and not let things slide like other clinics do. I honestly have nothing bad to say about Aegis and I love everyone there especially the manager (Jabari Boyd) and my counselor Neelam. These people go above and beyond to make sure you're comfortable and well taken care of. Im truly going to miss Aegis when I end up leaving because they've been such an important piece of my life. If you are looking for a clinic, I highly recommend you choose Aegis because they check all the boxes and then some. Aegis feels like a family to me and I know so many other patients that feel the exact same way.

It's okay. They're strict and require weekly counseling sessions if your insurance will pay for it…read more You max out at 6 take-homes per week. After that, you must have 6 months straight of clean tests in order to get any more. They're punitive at taking them away for relapses. Twice I had half of them taken away. You must follow all their requirements. Nothing is optional, so they control your treatment. You must see a doctor to go up more than 5 or to go down in your dose. They do one random a month, but can and sometimes will do more if they suspect you're using. They want you at that window dosing. Their policies are designed to maximize profits. Expect to gain a lot of weight on MMT. It happens to everyone. How do I know? I was a patient here for over 5 years.

The parking is a total rip-off. $12.00 for an hour. No validation. I'm pissed about this and I…read moreresent being charged so much to see my doctor. Not only that, it is valet only. I don't like letting total strangers drive my vehicle and then expect a tip on top of the outrageous rates. Not that they don't deserve a tip working in that hot underground environment, but the fact that it's set up this way puts patients in a corner where they have to pay pay pay. Keck Medicine, please validate!!!

Blood work dept is so unorganized. They open at 8 am. I'm the 3rd person I walked in at 8:05…read more It's currently 8:22. Only 1 person has been attended. Parking is very difficult iven thoe your paying $2 every 15 minutes. Unreal. I'll update if I ever get out of here

Had nothing but fabulous experiences here! After my insurance sent me on a run around trying to…read morefind a neuro-ophthalmologist, I ended up coming from Orange County to this location to see Dr. Fein. I've been able to make appointments when I need them, and the staff have been so helpful with my HMO complexities. Dr. Fein has good insight and I left feeling like I finally had answers. Yes, paying for parking is annoying and way too expensive but I imagine that's a UCLA rule.

I initially came to Dr. Yom for a pinguicula and dry eyes. Dr. Yom did not think surgery was a good…read moreidea, but had suggested eye plugs to potentially help with my dry eye which could create less friction/irritation of the pinguicula. Dr. Yom's informed me that the plugs weren't successful on everyone, that they could actually come out the next day from rubbing, so with all of the information she gave me, I let her know that I did not want to invest my money in something like that. She insisted we try them even after explaining they could fall out the next day. She said she would get samples so I could try them while avoiding the cost. The office sent me a 500$ bill after Dr. Yom ensured me that my eye plugs would be no charge. When I called the billing office months ago, they informed me that since the doctor said I would not be charged, to disregard the bill. Fast forward to now, they are trying to take me to collections. No one has resolved this issue and am now having to pay. I am extremely disappointed with her total lack of honesty and the offices lack of accountability.

So this is my second go round. i got the bunionoctomy with amazing results. Dr Hakakian did an…read moreEXCELLENT job, and i have NO scar. he's awesome, understanding, and very easy to talk to. my whole entire staff: stephanie, melissa, dalia, lisseth, ashley, gabriella, rosie, christine, dr. benton, alex, melanie, jen, kyle, maria, dr curtis , matthew, andrew, chris, yelena, jeannica, patricia, and sana. the (anastesilogists), the in surgery center. food service-brittany, Sal, jennifer, brittnie, and the greatest housekeeping person ever, Glenda!! my above and beyonders: Chris and Yelena-who are the greatest and most awesome investigators Andrew- who was so awesome and helpful and even waited with me until my late ride show up noel- who was just awesome at every turn Yesenia- OMGOOOOSH! she's great! she's always pleasant, ready to assist, and bubbly!! such a great personality. stephanie larsen who assists with EVERYTHING, has the BEST bedside manner and willingness to help, and hands down i was hoping i would see again because of how she handles patients Alex (lovingly nick namesd field trip Alex, as he transports the patients to surgery lol)-This guy!! so awesome, so wonderful, so personable, and he has the BEST attitude!! No matter where you see him (it could be in the corridor or elevator), his willingness to assist is unmatched ashley- who took care of me like i was a baby. thank you soooo much. just incredible Maria-thank you for your calm talks, your willingness to help no matter what it is, and always being friendly

Why don't they ANSWER anymore! I was calling on different days and no one answers the phone!read more

Today was Graduation day!!! I couldn't be anymore happy…read morewith the results and service! From the first day we went for consultation all our questions were asked. As I'm sure other parents we were super nervous and didn't know what to expect but they made us feel super comfortable and let us know we weren't alone. My daughter that's is 10 months old was diagnosed with Torticollis, therefore she needed the doc band and physical therapy. She did one band which was 4 months. She completed physical therapy and now Doc band. Thank you to all the nurses and doctor were are truly happy with the results definitely recommend.

Extremely disappointing experience. The office is always behind schedule -- even after driving over…read morean hour, I still end up waiting a long time past my appointment. I've had to return multiple times for adjustments and skin tests, and now my child's skin is peeling. When I called for an urgent appointment, they had no availability. For the amount of money we're spending, there should be far more care, urgency, and organization. It's frustrating to feel like there's no priority placed on your child's well-being. At this point, I'm seriously questioning whether this whole helmet process is necessary or just a money grab.