Honestly, the poor 1 star reviews here are shocking to read because our experience couldn't be…read moreanything further from this and I would give a 10 star rating if I was able. It's not everyday you find out that your mom is having heart failure, come in feeling devastated/hopeless, but these people did their absolute best to take care of us with compassion, integrity, and go above and beyond to address our needs. This entire process was almost 2-3 months long, my mom had a complex 15 hour surgery, and yet made a recovery in less than 2 weeks, and was discharged today and is now soundly back at home, and it's all because of the incredible team here. There's a lot of people to name from their amazing staff but here's some specific people that left an incredible impression on us I'd love to give credit to: Station 45: Sydney the nurse was extremely warm, compassionate, and took such great care of my mom during the initial stages of her being admitted in January while they were diagnosing her condition. Critical Care Unit: Joe, Cassie, Cesar who treated my mom with the utmost respect, patience, dignity, and care given her post op condition. No matter how much assistance was needed by my mom, big or small, they attended to her swiftly in all manners, continually provided me reassurance, and thoughtfully answered any and all questions and concerns. Extra special shout out to Felicia Sanders and Haig who went above and beyond to provide my mom with the utmost comfort, you both were angels. Step down unit, floor 2, of West Tower: Shannon, Letty Martinez, Jazzmin, Elena, Becky, Gloria, Robert, Rhonald, Carlos, Art, Brenton, and Jed. Wow this team was also incredible. They continually checked on my mom as well through the day and night, encouraged her walking and movement, breathing treatment, independence, and literally guided her every step of the way in that journey. Extra special shout out to: Hailey Milsark, Mary Cavena, Emily, and Yolanda. I visited her everyday, and never once had to leave with any doubt or worry in my heart and soul, knowing she was in exceptional hands. Cardiothoracic surgery team: Dr Lim, Dr Bob, Dr Andy Chang, Elysa Guran, Melissa, Sunita Boparai, and of course, Dr Armin Kiankhooy and Dr Grace Huang who performed miraculous work in a lengthy, complex, and demanding procedure(s). There isn't enough words to describe our awe at the superhuman job you did to put my mom on the path of recovery and healing given her initial diagnosis. We feel extremely blessed and count our lucky stars that the universe gave us the good fortune to have been put under your guidance and care. Sorry to anyone I may have accidentally missed, but we truly love and appreciate you all. We recognize how difficult your work and job is, and just how demanding it is, and yet you all were continually at it, day and night, with the highest positive attitudes and energy and it made all the difference for us in our healing. You are all the real heroes and we hope you get all the credit and respect you deserve, because this was one of the hardest things we had to go through in this journey of life, and you all made it as pleasant and smooth of an experience as could be. In our experience, we were treated with love, care, dignity, and gentleness, and made to feel like we were a part of their family/friends. I'm no medical expert, but I believe the high level of care we received here is why my mom is making such an exceptional recovery. You all have helped give her a new lease on life. We are truly grateful beyond the words I was able to write here.

One year ago today I had one of the worst medical experiences of my life at Huntington Health…read more I went to the ER with severe stomach pain. A CT scan was performed, but the radiologist apparently misread the results. My appendix had already ruptured and I had an appendicular abscess forming around what remained of it. Because of this error, I was left without surgery for an additional night while in excruciating pain. Surgery did not occur until the following evening. When I was taken into the surgical room, there was blood on the ceiling, which was shocking and unsettling to see before a procedure. After surgery, I was placed in the maternity ward being used as overflow because there were no available rooms. The room felt like a closet. The TV did not work, and the monitoring system initially didn't work either--they had to go find another one. I was given a PureWick catheter device to urinate with, and it was never changed during my stay. I later developed a severe urinary tract infection. A nurse in my family told me these devices are supposed to be replaced multiple times a day. One night after surgery around 3 AM, I woke up in excruciating pain and repeatedly pressed the nurse call button, but the remote didn't work. I could hear nurses laughing nearby but no one responded until I gathered enough strength to yell out. Only then did staff come in. I also remember a night when blood was drawn and the nurse smelled strongly of alcohol, which was extremely concerning. Overall, the experience was chaotic, painful, and deeply unsettling. Between the diagnostic error, the lack of responsiveness, and poor post-operative care, I would strongly caution anyone to think twice before going to this ER if other options are available.

Great staff interaction at reception for department 41 with Melanie…read more I get one of my meds from Canada as it is not covered by insurance and only costs $1 a pill vs in the U.S. $45 per pill. To use CanadianPharmacyKing.com I need a physical signed script to send them and Kaiser only uses electronic scripts. Unfortunately due to the strike the RN's who normally handle this are not available and Melanie took the time to locate the backup team member (which took a min) to get my prescription done today while she still checked in other patients!

I drove an hour in traffic after work to get to the Kaiser Pasadena Pharmacy by 8:45 pm, relieved I…read morehad made it in time. When I arrived, the pharmacy doors were locked. A pharmacist came out and said they closed at 8 pm. Before leaving work, I checked the hours in three places online, including Google and Kaiser's own website in two different spots. All said 9 pm. It takes minutes to update hours online so you are not wasting people's time and money. That is basic integrity. There were two people inside waiting and she said they were urgent care patients, so they stay open until 9 pm for urgent care. Given that they had not updated their hours, you would think they could take two minutes to grab my prescription. I had received the text that it was ready and had just driven an hour to pick it up. Integrity feels rare these days. There are things I like about Kaiser and things that are ludicrous. Pros: everything is in one building. Referrals are easier than they used to be. Many appointments can be done online, which is a huge timesaver. The mental health practitioners I have interacted with have been kind and caring. Things that need improvement: I was on a waitlist for over a year to get a therapist. Now that I have one, appointments are still hard to get because there are very few available. My doctor recently had me do labs to change medication. I checked the results myself and saw I have hypothyroidism. No one called me to explain this. I only realized it because I looked up what the labs meant. When I read the symptom list and saw I have nearly all of them, I was shocked I had never been tested before. Ladies, get your hormones checked. Women's health care is still lacking. Which brings me to my IUD insertion. It was so agonizing I almost passed out, so they sent me home with medication to dilate before trying again. What they did not tell me is that the dilation medication caused worse pain than when I had kidney stones. Kaiser does not provide localized pain relief for IUD insertions, and I had already taken the maximum dose of ibuprofen. The first attempt was 40 minutes of agony. The second attempt involved 4 hours of severe dilation pain followed by another 35 minutes of insertion. That does not include the long wait times. They need better training or actual pain management for women. Lastly, I needed an EKG before starting a new medication. When I called, there were no appointments available for weeks, but my doctor needed it within a week. She told me to go to the Pasadena nurse clinic as a walk in and gave me the hours. I booked the far out appointment just in case and went as a walk in. The receptionist said they could not fit me in because they were full and only open two more hours. I asked when to come back and returned at the time he suggested. He then said the nurse who does EKGs would be leaving in an hour and could not see me. This was the second time I had followed their instructions and been turned away. I had rented a car just to get there. He sent me to Glendale. I drove 45 minutes in rush hour and arrived just before closing. The nurse there told me Pasadena should not have sent me away and that they are supposed to take walk ins but keep sending patients to Glendale. They were incredibly kind and saw me even though they were close to closing. I know Kaiser employees likely work in a tough, fast paced system. But with the massive amounts of money insurance companies make, you would think there would be more efficient care, accessible mental health services, better women's health care, updated hours, and policies that are actually honored. Too often patients are treated like cattle, rushed through to get to the next. Wouldn't it be nice if health care actually cared? A gal can dream...

Clement Lee has been integral in both clearing up a long lasting black mold infiltration and he has…read moreenhanced my peptide protocol for full optimization of my health and performance. I'm almost 50... I don't want to just be "healthy" and I don't want to "settle" for average health. I want to be fully optimized in order to show up in a peak state for my family, my work, myself activities and mostly myself. So I take the time and the diligence to research and review potential enhancements and solutions that accommodate and complement my goals. I take them to Clement Lee and we create a protocol that's custom for my needs, wants and wishes. In the process he clears up the confusion and provides expert Insight into proper dosing and use (or even avoidance) of the options I'm wanting to consider. He's been a very accurate and highly effective resource for my success. I highly recommend.

I've had a consistently excellent experience at Optimal Health and wellness and would highly…read morerecommend it to anyone looking for a professional, elevated wellness service. From the moment you walk in, the environment is impeccably clean, calm, and thoughtfully designed--it strikes the perfect balance between medical office and a relaxing, spa-like atmosphere. The staff is exceptionally knowledgeable and attentive, taking the time to explain each treatment in a way that feels both informative and reassuring. I typically come in for B12 shots, (I recommend the Honey Badger) , and the process is quick, seamless, and handled with great care. Efficiency, level of professionalism, and attention to detail is what you receive throughout the entire visit. I've personally noticed a meaningful improvement in my energy levels and overall sense of well-being following my treatments. Equally important, I feel completely confident in the safety and quality of care provided here. Scheduling is easy. You can call or check the schedule online. Appointments run on time, and every interaction reflects a high standard of service. NOTE: Parking is free for the first 90 minutes, but keep in mind the day and time you go can make it a challenge to find parking. Give yourself time. You park in the same lot with A LOT of restaurants. You need the code to get into the office building. No appointments passed 5pm and not Saturdays. I will absolutely continue coming back.

When I worked in food branding working with the health department was always straight forward and…read moreeasy. When I volunteered at my son's school getting a TB test at the health department was the cheapest and quickest option, but that was pre Covid. Sitting in the waiting room now with my son wondering why it is taking so long to get the test done. We just waited in a line with no one behind the window for 20 minutes.

PHD is unreliable and not people centered. I called several times to get a vaccine that they…read morepromote on their website. I got NO response, by phone or email. This same thing happened during covid. Their staff is unprofessional and unresponsive. Shame on you for taking so much taxpayer funds and providing substandard care. You do Pasadena name a disservice

Take me more than an hour to make an appointment .. terrible service .. but no choice maybe I…read moreshould change my insurance

I'm trapped in this place of a tragedy I hope I don't die under there care. Been having my…read moreintestines hanging out for seven months and they haven't been able to refer to one qualified Dr. the dr they referred me out Reffered me to someone who don't even take insurance back down the rabbit whole with there discrepancy of a referral department. I have ten referrals I have only seen one dr.... Amazing! Bravo Alta

It's okay. They're strict and require weekly counseling sessions if your insurance will pay for it…read more You max out at 6 take-homes per week. After that, you must have 6 months straight of clean tests in order to get any more. They're punitive at taking them away for relapses. Twice I had half of them taken away. You must follow all their requirements. Nothing is optional, so they control your treatment. You must see a doctor to go up more than 5 or to go down in your dose. They do one random a month, but can and sometimes will do more if they suspect you're using. They want you at that window dosing. Their policies are designed to maximize profits. Expect to gain a lot of weight on MMT. It happens to everyone. How do I know? I was a patient here for over 5 years.

Aegis Treatment Center, Pasadena is worth so much more than 5 stars! I've been coming to the clinic…read morenow for 10 1/2 years and I honestly have nothing bad to say. The staff, doctors and the new manager are so incredible, understanding, kind, caring, hard-working, honest and encouraging. They do things by the book which is why it was so much easier for me to get clean and stay clean. I attended other clinics but just couldn't stay clean and the clinics were so terrible, staff was rude and didn't care and you could tell that they were pretty shady. Aegis is truly a life-saver and i highly recommend them to anyone who wants to quit using and have a great experience doing it. There is also weekly counseling sessions by phone or in person (your choice) which I really appreciate and enjoy because the counselors are always caring, helpful and just a great resource to have. Save yourself time and check out Aegis treatment Center first....you WON'T regret it!

Blood work dept is so unorganized. They open at 8 am. I'm the 3rd person I walked in at 8:05…read more It's currently 8:22. Only 1 person has been attended. Parking is very difficult iven thoe your paying $2 every 15 minutes. Unreal. I'll update if I ever get out of here

I had an appointment with Dr. Guo. Parking was very tight spaces to accommodate patients and…read morestaffs. Check in was easy. I knew exactly where I needed to be by the texts I have received to confirm my appointment. The technician who had taken vital sign was not friendly at all. I would appreciate if she was more on a friendly side. Dr. Guo was very knowledgeable and accommodating and put me at ease on my upcoming procedure. She even provided me with a print out on the procedure guide. I would give 5 stars on Dr. Guo's patient care but because of the parking and the technician, I give overall 4 stars.

Started going to Doheney a little over two years ago. I've seen 4 different doctors. I've been…read moresatisfied with all of them. Consistently very professional. No complaints about any of them. Dr Hou did my retina surgery and he's a very professional doctor. He clearly takes pride in his work. And he's very kind and likeable. Many docs would have berated me for not coming in to the office earlier--I should have (long story). But Dr Hou didn't and I appreciated that. I'll do my own flagellations, thank you. And he has a good sense of humor. My surgery didn't have the result I'd hoped for but that was not Dr Hou's fault. I certainly would trust him to do any future surgeries I might need. About waits: I've had about 20+ appointments in the last two years. Only once did I have to wait longer than half an hour. At my prior eye clinic (Pasadena Eye Specialists), the waits were nearly always much longer, 2 hours avg--sometimes 5+ hours!! That place was contemptuous of patients. I've never felt anything like that from the staff at Doheney. [See my review of Pas Eye Specialists for some juicy details!] I've seen about 20+ nurses/tech staff and they've been consistently very good. I've had a couple problems with nurses: One that coughed all over me w/out covering up. And another that...well, I'll just say I didn't like how she talked to me. I'm not a dog. But these were exceptions. The parking fee isn't great but I avoid it by having my ride drop me off outside the gate. The short walk is pleasant. It's a nice building and grounds. I think Doheney is a very good eye facility. I'd recommend it w/out reservations. Compared to my earlier experiences at the eye clinic in Pasadena, it's great!

Please you run a billion dollar office and your parking is insane. The gates are way too complex…read morefor people with vision problems or elderly. For the love of all that's holy get it fixed or changed.

Mini tummy tuck. They really took care of me. I had absolutely no pain. I had my own room very…read moreclean and the nurses were amazing with me.

Why don't they ANSWER anymore! I was calling on different days and no one answers the phone!read more

Extremely disappointing experience. The office is always behind schedule -- even after driving over…read morean hour, I still end up waiting a long time past my appointment. I've had to return multiple times for adjustments and skin tests, and now my child's skin is peeling. When I called for an urgent appointment, they had no availability. For the amount of money we're spending, there should be far more care, urgency, and organization. It's frustrating to feel like there's no priority placed on your child's well-being. At this point, I'm seriously questioning whether this whole helmet process is necessary or just a money grab.

My baby just graduated two days ago after 13 weeks in a helmet and the transformation is honestly…read moreamazing! He was diagnosed with modeste to severe plagiocephaly and our pediatrician recommended CT. The Pasadena location is closest to where we live and from the first consultation to our last visit the clinicians were lovely to work with. Everyone was very patient and sweet with my baby and so professional. Divia (sp) was our clinician and she was the best! I had been worried about how the helmet would impact my babies sleep and his comfort on his back but he got used to it pretty quick. I think was I appreciated the most is that she would always meet us where we were at in terms of comfort. At the beginning we weren't putting the helmet on for the recommended 23 hours a day and she wouldn't judge or scold us and instead would help answer all our questions and concerns and shared how normal it was to need to ramp up to the 23 hour mark. She also was clear on the timeline and we came in every two weeks for checkups and would get positive feedback on the results which was encouraging. All in we really enjoyed our experience with CT Pasadena and would recommend them to anyone!