Fantastic facility, great staff who really took great care of me and a special mention to a nurse…read moreintern at Station 35, his name is Hamlet who was extremely patient, gracious and warm in taking great care of a patient (me) who was not feeling too well. The compassion Hamlet showed and the way he went about what he had to do was extremely appreciated by me as he was very calm, reassuring and gentle in the manner he took care of both of us sharing the same hospital room. Thank you Hamlet

I'm actually surprisingly ok with how things went here. The nurses come in your room way too much…read morebut they're on a serious regimen they have to follow ensuring you're okay post op. You're provided with a Medela Symphony which for pumps, is best in class. The NICU had mostly wonderful loving souls, really after weeks of visiting NICU shift after shift, only 1 of over a dozen nurses we met didn't seem to be sincere. The rest were just angels on earth caring for at risk babies. The food actually wasn't as bad as usual at hospitals you just have to navigate carefully LOL. All in all, I felt the maternity ward and NICU was warm and friendly. It was easy to park and go in and out of the hospital. Now the bill. It's exorbitant. I think 2 weeks of NICU was $479,000 LMAO I mean they have to just make this stuff up. Like there's a bowl of really horrible numbers and that's the one that got picked for me. I cannot fathom how someone without insurance can be faced with such a bill. But I digress about our healthcare system. Dr Greer and Dr Kaiser took great care of me and were super understanding and empathetic. Cathy in the NICU was a superstar human being. The hospital is beautiful and I felt cared for.

Such an amazing place for people who are vulnerable, in pain or in distress. My wait time was less…read morethan 20 minutes, which is unheard of for Emergency!!! They did an x-ray, an EKG and did an overall check up within an hour. The doctors and nurses were very attentive and professional. All my questions were answered and my issue resolved.

It's complicated. This hospital is obviously understaffed but every single staff member that took…read morecare of me was excellent. I was in the ER for 19 hours because they didn't have any beds upstairs. That is unacceptable. But the doctors and nurses did their best to care for me until I could be admitted. Wen was part of the overnight staff and was incredible. The ER was not sanitary. The bathrooms in the waiting room and within the ER especially were not being maintained and I might have contracted the flu from using them. Once I was admitted to the second floor, the levels of care were exponentially better. I had around the clock care and a call button for if I needed anything. They made sure I knew what was happening with my body and gave me full control over my treatment options. The food was surprisingly acceptable; sometimes even good. One thing that I found strange was that I never was told about how billing worked or what my insurance would cover. I am lucky that they are contracted with my insurance and I only owe $50 from the ER. But it is concerning that I never was told about billing while I was there. TLDR: Hire more sanitation workers!

My mom was admitted to Verdugo Hills Hospital yesterday for a procedure, and we had a very positive…read moreexperience. Dr. Alex Nourian, her urologist, was incredibly caring and attentive throughout her care. Dr. Rimple Desai, her anesthesiologist, went above and beyond to ensure my mom's safety and well-being. She was extremely informative and took the time to explain everything to us in detail, including a rare genetic disorder that was discovered during anesthesia. The ICU team led by Dr. Shant was also very caring and professional. We truly appreciate the excellent care and compassion shown to my mom and our family. We highly recommend Verdugo Hills Hospital and are very grateful to the entire team who cared for her.

Worst experience ever. Stay away from their ER!!! On…read more10/25/26 12am I took my daughter in with severe upper back, neck, shoulder, chest and arm pain and total numbness in her entire arm. To start off with the most rude, careless receptionist. We did our paperwork right away turned it in called by the triage nurse and had us sit outside in the waiting room for a good 5 hours and mind you, the waiting room was not full. I didn't think much of it until constantly looking at my daughter suffering from pain in quiet not making a noise until I started seeing people walking in 2 hours 3 hours after us and getting called in by triage nurse then same people getting called in by the nurse to take them back. I voiced my opinion to the receptionist 3-4 times while at all times she was chit-chatting with another nurse and not even a acknowledging I'm standing in front of the window To be helped. She was clearly ignoring me. 5 am my daughter crying turned to me saying my I can not feel my entire arm I brought the attention to her she tells me I will let the nurse know we don't have beds. Yet you had beds for the other people that came in after us and did not look like they were in more pain than my daughter and it was not a chest pain situation I heard their conversations. It was clear to me the triage nurse had eye contact with one of them that he would call them right away. UNBELIEVABLE, FAVORITISM, and very clear to us that because my daughter did not make her silent suffering noticeable that is why she was not a priority. STAY AWAY FROM THIS HOSPITAL IF YOU ARE IN NEED OF HELP IN AN HEALTH EMERGENCY. We walked out at 5 am in pain with no help from them. And drove to St Joseph Hospital. The receptionist should not be employed by them and should not be in the healthcare facility with full of hate in her heart, and I wasn't the only one with the same opinion about her.

Last November I had a brain tumor removed and was literally begging two male nurses one named Roger…read morefor some water which they refuse to give me at one point actually taunting me with water

Truly one of the best hospitals in the nation. The ER, like most, is a bit of a pain with the wait…read more However, every single person who works there is cheerful, kind and helpful. My mother was admitted for 5 days and got better every day. Beautiful room, sparkling clean environment, amazing case workers and social workers and again, all polite and going above and beyond. Bravo, Cedar's!

The nurses at the endoscopy department were all very nice, I really enjoyed the procedure because…read moreit was a great time talking, laughing with all the great nurses there. This hospital will be my number one choice from now on, the new building is modern and pretty and most of the employees there greet you with the smile.

October 10: I came in with chest pain. X-rays, blood work, "nothing's wrong," sent home. The pain…read morenever left -- because nothing was actually resolved. October 15: back with the same chest pain. ECG at 7:52 PM. Then they parked me in the waiting room for SIX HOURS with my 2-year-old daughter. I asked for help THREE times. At midnight I walked out without ever seeing a doctor. Six hours. Chest pain. A toddler. Three pleas for help. Zero doctors. This place doesn't treat emergencies -- it warehouses people until they give up and leave. I did. If you're having chest pain, go literally anywhere else.

I want to take a moment to recognize the incredible staff at Monterey Park Hospital. From the…read moremoment I arrived in the ER, I was treated with genuine kindness, compassion, and empathy. Dr. Williams was absolutely amazing. She was attentive, gentle, and made me feel like I was truly being heard and cared for. Every interaction with her gave me reassurance during a difficult moment. I also want to recognize the phlebotomist who took my blood. She was incredibly gentle, patient, and kind. From her, to the nurses, to the intake and ER staff, every person I encountered treated me with such care and respect. I honestly cannot remember the last time I had an experience at a hospital where I felt like the people caring for me genuinely cared about me as a person, not just my symptoms. Thank you to the entire Monterey Park Hospital team for showing compassion, patience, gentleness, and empathy. Your kindness made a difficult experience so much easier, and I truly appreciate every one of you.

Monterey Park Hospital. Staff were amazing as always. I am a Kaiser patient but get better service…read morehere at Monterey Park. Thank you to the emergency staff for taking such great care of me.

I want to recognize Joshua, one of the security officers at Garfield Hospital, for his exceptional…read morekindness and compassion. My mom and I were having a very difficult day, and from the moment Joshua greeted us, he made us feel safe, welcomed, and cared for. He kindly guided us to the front of the ER, and when it was time to leave, he personally helped my mom in her wheelchair all the way to our car. It wasn't just what he did...it was the genuine care and compassion he showed while doing it. His kindness, patience, and willingness to help lifted a heaviness I was carrying that day and reminded me how much simple acts of compassion can mean. Joshua went above and beyond his role, and his professionalism and empathy made a lasting impression on us. Garfield Hospital is fortunate to have someone like him representing the hospital. Thank you, Joshua, for treating us with such kindness and respect.

I would not even give this hospital one star…read more My experience with the Emergency Department yesterday morning was extremely concerning and completely unacceptable. At approximately 7:23 a.m., I approached the front desk and asked a simple and reasonable question regarding how long I could expect to wait to be evaluated. I specifically advised the representative that I was experiencing difficulty breathing and was seeking medical attention. Rather than receiving assistance, the representative became confrontational, raised her voice, and used profanity toward me. She advised me that someone would be contacted regarding my request. Approximately 15 minutes passed, and no one came to assist me. When I followed up, the representative began laughing. I questioned why she was laughing given that I was at the Emergency Department seeking medical attention and had specifically reported difficulty breathing. Her response and demeanor were deeply inappropriate under the circumstances. I requested to speak with a supervisor. Instead of assisting me or obtaining a supervisor, I was told that I needed to walk around to the front desk myself to locate one. The representative remained seated and continued laughing. A security officer subsequently approached me in a manner that I perceived as intimidating and instructed me that if I intended to remain at the facility to receive medical attention, I needed to be quiet. I was not being disruptive. I was attempting to obtain medical care and advocating for myself after reporting a potentially serious medical symptom. I understand that Emergency Departments can be extremely busy and that patients may experience delays. However, a delay in care does not justify hostile, disrespectful, profane, dismissive, or degrading treatment of a patient, particularly when that patient has reported difficulty breathing. Patients who enter an Emergency Department are placing their trust in the facility and its staff during moments when they may be frightened, vulnerable, or experiencing a medical emergency. At a minimum, patients deserve to be treated with professionalism, dignity, compassion, and respect. I work in the legal field and understand the importance of professionalism, accountability, documentation, and appropriate handling of complaints. Based on what I experienced, I believe this incident warrants management review and investigation. I strongly encourage hospital administration to review the circumstances surrounding this incident, including any available surveillance footage, incident reports, staffing records, and other documentation relevant to what occurred. This was not simply a complaint about waiting. It was the manner in which I was treated while attempting to obtain medical attention that was most concerning. I sincerely hope hospital administration takes this matter seriously and uses this experience as an opportunity to evaluate how patients presenting to the Emergency Department are treated. No patient should feel ridiculed, intimidated, or dismissed when asking for assistance with a medical concern. This experience was deeply disappointing and has significantly affected my confidence in this facility.

I spent the day here with my friend who's undergoing chemo, and it's hard to put into words what it…read morefeels like to sit in a place where people literally fight for their lives -- and the staff does it with compassion, calm, and professionalism that deserves every ounce of respect. I've never been to a chemo facility before. You expect something sterile or clinical, but City of Hope South Pasadena is different. It's human. It's kind. The people here don't just clock in -- they show up. From the front desk to the nurses to the volunteers offering water and candy, everyone treated my friend with dignity and genuine care. We were there about four hours, and in that time, I saw more quiet heroism than most people see in a lifetime. Nurses moving with precision and grace, comforting patients like family. No chaos, no coldness -- just empathy and skill in perfect balance. They even offered me water and candy while I waited -- a small gesture, but it meant the world. It reminded me that while medicine keeps people alive, kindness makes it bearable. Life is short. Sitting here makes you realize how fragile it all is -- and how strong people can be in the face of something so heavy. To the staff here: you are heroes. To anyone reading this -- hug your loved ones, laugh more, and don't take a single day for granted. City of Hope South Pasadena isn't just a medical facility -- it's a place where hope has a heartbeat. The care is professional, the staff are angels in scrubs, and the compassion is real. If your loved one ever needs treatment, know they'll be in good hands here.

City or Hope is renowned for its treatment of patients with cancer but they offer other care as…read morewell. I needed a new Endocrinologist and a referral led me here. I also thought it would be good to have an "in" just in case. Unfortunately, my experience didn't go well. To be honest, I have a fear of going to doctors and avoid it as much as possible. I arrived early for my appointment as instructed. The staff at the front desk were courteous and professional. About 10 minutes before my scheduled time a nurse escorted me to the room and took my vitals. When she was done, she said the doctor would be in shortly. 35 minutes later - no doctor. The room was cold, my fingers were numb, and I had to get back to work so I walked over to the front desk and told them I was leaving. The next day I received a call asking me if I wanted to reschedule. I said no because I was afraid the doctor would be a no show again and I would find another doctor. Later that day I received another call asking me the same thing, and I gave the same answer. This time the scheduler told me there were two other doctors in the network at the same location and she could book me an appointment with one of them. Unfortunately, the soonest appointment isn't until the end of July but she said she would also put me on the wait list. I appreciate that she went the extra mile to help me. Hopefully, I'll have better luck on my next visit. *Private parking lot.

This is my first and only rehab experience. I went in scared and not knowing what would happen. It…read moreturned out to be one of the best experiences of my life. The facility is beautiful. I have made so many life long friends here. The staff are amazing, from the doctors to the maintenance team. Dr. C, Cole, Dr. Al, Ani, Angie, JulieAnn, Alexis, Crystal, Nathaniel, Bishop, Eric, Alex; thank you all so much. You all have made a huge, amazing impact on my life. I loved this facility so much, that my goal is to work here in the next few years. Thank you, everyone. Stay positive, Stay sober!!!!

Well I have now seen what its like to be in a real life version of "one Flew Over the Cuckoo's…read moreNest" after watching a family member get transferred here for a 5150 hold for severe OCD. Established in 1902, the place retains it's "haunted house vibes" with standard issue aged furniture, plumbing issues and an overall creepy feeling. Family member with severe debilitating OCD, but otherwise sweet, kind and intelligent was transported by uncaring transfer ambulance staff and dropped into a room with a 60 year old dementia patient, who's sole goal was to attempt to escape the facility every 20 minutes, clog the toilet every time he used it with paper towels, and ramble at his roommate. Incredibly SLACK and UNCARING staff who hide in a Nurses locked glass room have to be told to interview by patients. Its always impersonal. The lower tier "watcher" staff are barely functional, burned out and uncaring. Lots of yelling at patients. Very little room to get away from other patients, a crowded TV room plays true crime and murder movies, the 5 minute outside time is more a chance for other patients to come up and provide an immersive presentation of their mental problems...all while there is ZERO consideration from staff to protect OCD patients from non stop contamination fears. This place is literally the epitome of an insane asylum.... 20% actual patient treatment and facilitation and 80% "welcome to the grinder". Might be different for the rehab folks but for the involutories it's a dumping ground... Waiting to see a reply from Trevor Asmus CEO at Las Encinas Hospital or the lacky using his name to reply telling me "Thanks for your feedback....blah blah blah" Dude just polishes the turd this place is.

Last week, I underwent surgery to remove a cancerous tumor from my lung. During my three-day…read morehospital stay, I received dedicated and exceptional care from the ward nurses. I was in room 2328 3rd floor on the North side of the Hospital. If you think angels only exist in heaven, you didn't meet Kelly, Belle, Paolo Jeanette or Gretchen. Every staff member strives to do their best, there are rare individuals who go the extra mile, not just to treat you, but to comfort you and help you momentarily forget your pain and fear. My heartfelt and deepest respect & gratitude to them and my very best surgen Dr. Rchard Gillespie & Rami.

It was my first time here and I was impressed by how organized and thorough everything was…read more Google Maps threw me a little off because it was telling me to enter into the parking for physicians only, but if you follow the signs themselves, you'll find the correct parking for patients. I turned into a huge multi-story parking garage that's right across from the emergency room, which is where I needed to go. When I entered the emergency room, I was first met by security who searched my bag. Next, I was sent to a window where someone asked the reason for my visit. Then I was handed a piece of paper to fill out with my info. I then had to get in line to turn my paper in at another window. The person there also made a copy of my ID card and put an ID bracelet around my wrist. I then had to sit back in the waiting area until my name was called. After my name was called, I was sent into an exam room where my vitals were taken and I was again asked about my symptoms. From there, I was sent to another counter where they asked for my insurance and I was handed a "passport" card that let me know how far along I was in having my case processed. I was sent down the hall to the right where they then took my blood and urine. From there, a doctor took me into an exam room where more tests were done specific to my case. Afterwards, I was sent back into the waiting room to wait for my results. I realized that they had sent me in a big clockwise loop that brought me back to where I started. The first doctor I encountered was while the nurse was checking my vitals. I didn't even realize he was on my case. I thought he was just on break. It was only when the nurse spoke to him that I figured out he was listening in the whole time. At first he seemed dismissive because at that point I had told the nurse my pain level had gone down to 0, but when I told him prior to that I hadn't felt pain like that before, he went ahead and asked for further tests to be taken. The second doctor was casual, easy going, and chatty both to me and the nurse who assisted him. The first test he did wasn't showing anything, but the second test revealed what was afflicting me. If he hadn't been so thorough, those things might have been missed. The most important thing is that both doctors weren't quick to dismiss my case. Otherwise, it would've been a domino effect of something getting missed and getting worse. However, since they went forward to genuinely try and figure out what was wrong with me, the domino effect now is I know what's wrong with me and I need to figure out how to fix it. The hours of waiting weren't the best. It was only towards the end that I realized there was free WiFi that didn't require a password. However, the passport card they gave me did tell me how long each test would take. What I didn't realize was it meant the wait time wasn't for getting the tests themselves, but the wait after. Still, I'd rather they run the tests properly instead of rushing through them and missing something. All that time waiting, I was also afraid to go to the restroom because I might miss them calling out my name. It was again only towards the end that I realized the restroom was around the corner from where security was and they call out your name loud enough so you can hear it even if you're in the restroom. I also recommend bringing a light jacket. The day I came it was hot, but after hours of waiting in the waiting room and being examined in the exam rooms, I was shivering. It got to the point the doctor thought I was scared. The last snag I had was when I was finally out and trying to leave the parking garage. I kept scanning my ticket, but the screen wasn't reading it. It also did a weird thing where half the screen was cut off. I got out of my car, but couldn't find an attendant anywhere. It was only when I was gesturing to the car behind me that the machine wasn't working that an attendant finally came to reset it. I hope that nothing bad enough happens again where I'm forced to visit another emergency room, but at least I know that this one is nearby and I feel confident enough in them from this past experience to feel like I'm in good hands if I do have to return.