My review is just based on one visit. I hope I don't get anyone in trouble by saying this. But I…read morereally appreciated the fact that their receptionist squeezed me into an appointment that wasn't really available. I was in the middle of cancer treatment and I wanted to be seen sooner than later because I was concerned. Thankfully It turned out I didn't have anything serious. All the team including Dr. Lara were very nice. And if I ever I have to see an ENT doctor again, I will for sure choose this place. I also love that the clinic looks very clean and there is plenty of space to park

Be very careful if you use this clinic, as their billing/insurance practices are VERY suspicious…read moreand warrant review. After obtaining a medical hearing exam from a physician showing that I need hearing aids, I contacted Sonoran ENT for an appointment to discuss purchasing the devices from them, as they are a "preferred" provider for my insurance company and my insurance would cover $5000 in cost for the aids with no "out of pocket" to me. Sonoran ENT office staff informed me at the time I made my appointment that they would charge me $100 for my appointment, but that amount would be credited to the cost of the hearing aids when I purchased them. My appointment with the audiologist consisted of her showing me a brochure with her recommended choices and the costs of those options (all in excess of $4,000). When I told her that my insurance would pay up to $5,000 towards the cost, she warned me that often they (Sonoran ENT) are only paid $3,100 by insurance companies, and since that amount does not cover the entire cost of the hearing aids, the customer must sign a document at the time of ordering stating that they will pay the balance. I left the clinic and immediately contacted my insurance company and verified with them that my benefits would cover the cost of the hearing aids up to $5,000. The insurance representative called Sonoran ENT and spoke to the office manager to assure her that my policy would pay for hearing aids costing up to $5,000. The office manager informed the insurance representative that they (Sonoran ENT) are only willing to invoice my insurance for $3,100, and if I want to buy the hearing aids, I need to sign the document promising to pay the balance out of pocket (which in this case would be a minimum of about $1,400). The office manager stated that if I am not willing to do that, then I should not buy my hearing aids from them. What I learned is that it is not my insurance company putting the lower benefit amount on my purchase. It is Sonoran ENT manipulating the process to benefit their bottom line. Also, I paid $100 to Sonoran ENT to be shown a brochure and to be told: "Sorry, we will only take part of what your insurance will pay for hearing aids, and you have to pay us the balance." Make sure you ask questions up front about their billing practices. I feel completely cheated out of $100. I did immediately contact another clinic in town who was more than happy to contact my insurance provider to verify the $5000 coverage amount and to fit and sell me a pair of hearing aids that are priced within that benefit amount and will be paid 100% through my policy. CAVEAT EMPTOR!!! There is something fishy with the insurance billing process being conducted by Sonoran ENT.