I was with them for a while, a year maybe,...I liked this car place.
I went online to try to change my monthly carwash subscription, from the most expensive one to the next one down in price. ....
I had my account number and entered all my information as they asked me. Meaning, change my subscription from the $36.99 a month to the $30 a month. I did this mid October 2023!
When I went there in NOvember 2023... and they would not let me through the carwash,.. saying my account was suspended. I was shocked!! Mechanicsville location.
The woman tried to help me,, but since my account was suspended., and I could not get through the wash, I decided to wait until spring to reactivate it. .
Little did I know they kept billing me, ...
I had no idea, that suspension mean they actually kept charging me, for months. It was at my second bank that I do not use. only kept a small amount there.
They billed me from NOvember, December, January, February... with a suspended account!!!!! I could not bring my car though!!
What the Heck!?
Since I went online, and their system made a mistake, then I went in person... and they could not help.... told me I had to do it online, then I went online and sent them an email... and I got an email back saying they could not help me., as this was the Pennsylvania website.
They told me to contract them, but I have been contacting them.
Why would a suspension mean I keep getting billed, yet my car cannot go through?! I have canceled my bank card... to try to prevent them from the continuous billing of March +
The bank is now acting on my behalf to reverse the charges. We are filing a report. Riptide is impossible to get a hold of.
I feel so sick...that is 147. 96 with no car washes!!!!!!! Let alone, they never even charged me the lower price, that was what I went online to change back last fall..
They continued to bill me the top tier price.... It is a mystery what their system did.
How could they keep billing me!!?? And me not be allowed to come through the wash? It was a suspended account!
Help. Very sad.
I will only change the review if they refund me for all those months they billed me during an accidental suspension! And reach out to me to make it up for their mistake.
Too bad as it seemed like a good place.
Do not give them your card number. read more