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    RIM Internet

    1.0 (1 review)
    Closed 7:00 am - 4:00 pm

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    5 years ago

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    Steve S.

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    Optimum Vision and Eye Care - Annual Run, Walk and Roll fundraiser event with the team for the Brain Injury Association of Arizona

    Optimum Vision and Eye Care

    (25 reviews)

    I've been a patient of Dr Geiger for a few years now. During my numerous visits I've received…read morenothing but the best treatment and care. The staff members are professional and very friendly.

    Arrived at this optical office to have my glasses adjusted. It was about 15 to 20 minutes before…read morethey closed and it was obvious that the gentleman that was in the front desk did not want to provide service. He gave every excuse that they were closing in 15 to 20 minutes. He continues to go on and state there is another patient that the technician or the doctor had to see and she was the only one that could adjust or fix the glasses. He then went on to ask questions if I purchase the glasses from their store, and if not, I would have to sign a waiver, which I said that is fine, but he continue to go on how I would have to wait deterring me to stay. He continue to be disgruntled and started to discuss with another colleague about me. He then started to talk to his colleague about the situation and it was interesting because I was hearing them talking and they were talking about me and how I came in 15 to 20 minutes before they're closing and how they wanted to go home on time. No customer service no professionalism in their field just a bunch of white privilege individuals who think they can speak to anybody disrespectful. Obviously this practice is making enough money to treat new or old customers anyway they want, ironically, people like this in the medical field. Need to understand this is not a 9-to-5 job. Very disappointed I highly recommend that you do not go to this office and share with family members and friends. I went to the competitor up the street and got better service and my glasses adjusted. Stay away from this practice unless you want to be treated disrespectful. Also, if you wanna take a chance with your eyes, be aware!!!!!!! I will not give any reason, but in order to submit you had to.

    Optimum

    Optimum

    (193 reviews)

    I had a much better experience with Alton, the tech who came out to see why I was being dropped by…read moremy internet. He spent 70 minutes here checking my connection out by my mailbox. The last tech, a year ago, either didn't go near that connection or spent little time there. Alton sent in an order for service at that "box". He said that I might lose connection until an Optimum truck fixes whatever needs repair at that location for my internet. Alton thoroughly explained everything. He also assisted me accessing my Firestick which hadn't worked since the prior tech guy replaced my modem Spring of 2025. Alton was professional, informative, respectful. I also want to repeat how much more helpful Vic was in the downtown office than my last two visits which involved the same gentleman who seldom looked at me and seemed bored with his job.

    I had been perfectly happy with Optimum until I tried to cancel my service. The internet worked…read morewell, the price was reasonable, and I had no complaint with the service itself. But the cancellation process was one of the most frustrating customer-service experiences I have ever had. On August 31, while moving out of Flagstaff, I went to the Optimum store to return my equipment and cancel. I arrived around 9:30 a.m. based on the hours I had seen online, only to find the store wasn't opening until 10. Once it opened, there were roughly 12 customers and only one employee working. I ended up spending about an hour there. The employee was actually helpful, but told me he could not cancel my service in the store. I had to call a separate number. He even warned me that the people on the phone would repeatedly try to sell me something rather than simply process the cancellation. He was absolutely right. I called and explained clearly that I was moving out of the country and simply wanted my service disconnected. Instead of honoring that request, the representative repeatedly tried to retain or transfer the service, put me on hold, came back and restarted sales pitches, and kept me on the phone for roughly half an hour. After all of that, I was transferred to another representative and had to essentially start over. This person actually told me he understood I was canceling because I had found a better rate somewhere else. That was completely false. I again explained that I was MOVING and wanted the service DISCONNECTED. He then began offering me additional deals, including an extremely low promotional rate. At that point I asked the obvious question: if this is the department that actually disconnects service, why are you still trying to sell me something instead of disconnecting it? The entire phone process took well over an hour simply to accomplish one very basic request: CANCEL MY INTERNET SERVICE. Optimum needs to understand that making cancellation deliberately exhausting does not create customer loyalty. It does the opposite. I left as a previously satisfied customer who would now hesitate to ever use or recommend the company again. Returning equipment and saying "please disconnect my service" should not require a trip to a crowded store plus more than an hour of relentless retention pitches. That is not customer service. It is an obstacle course.

    RIM Internet - isps - Updated September 2026

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