I want to start by acknowledging something positive. The staff at All Pets Animal Hospital were…read moregenuinely kind and friendly toward my dog during the appointment. It is obvious that the people working there care about animals, and I appreciated the way they handled her once we were finally seen. However, the experience leading up to the appointment was frustrating and frankly unacceptable from a customer service standpoint. I arrived on time for my scheduled appointment and then sat in the waiting room for roughly 40 minutes before being called in. During that entire time, no one acknowledged the delay. There was no update, no explanation, and no simple "sorry for the wait" from the front desk. When I was eventually called back, the vet tech also made no mention of the delay. The whole interaction carried on as if everything were perfectly on schedule. What makes this especially frustrating is that earlier the same day I received a text message from the clinic reminding me that if I were late or missed my appointment I would be charged a $50 fee. That kind of policy suggests the clinic values punctuality and accountability from its clients. Unfortunately, that same standard clearly does not appear to apply in the other direction. When the clinic runs 40 minutes late, the expectation seems to be that the customer simply sits quietly and absorbs the delay. Delays happen in veterinary medicine and most reasonable people understand that. Emergencies come up. Appointments run long. That is not the issue. The issue is the complete lack of communication or basic courtesy about it. A quick acknowledgment, an apology, or even a simple update would have gone a long way toward showing respect for the time of the people sitting in the waiting room. Compounding the problem was the attitude from the doctor, which made it clear that this level of delay was treated as normal and not worth acknowledging. If that is how the clinic chooses to operate, that is their decision. But it is not a standard of professionalism I am willing to accept. I let them know before leaving that I will be taking my business elsewhere and will not be returning to All Pets Animal Hospital. The staff were kind to my dog, and I appreciate that, but respect for a client's time and basic accountability matter as well.

Just had a difficult experience with the front desk staff felt very uncomfortable and judge by one…read moreof the associates I believe it was Darla. She was being very rude talking under her breath about my payment situation. I appreciate The head Vet but it felt quite discriminatory by the front desk staff.

lady's up front are very rude they gave me and my wife attitude when we're asking question very…read moreunhappy will be finding a new place for my dog

The front receptionist by the name "rebecca" is horrible and very unprofessional towards customers…read more A few friends and i who take our pups to the sierra pet hotel have all agreed that this receptionist has been ugly and rude towards us. She has to go. She used unprofessional language and frequently drops the f bomb. aweful service.

Very nice owner and they do a great job taking care of my babies. She has been watching my dogs and…read morecats for years and I have always come home to happy pets and secure home. Very trustworthy and I would be happy to recommend to anyone!

From the owner: Pet care in your own home, where pets are the most comfortable. read more

This has got to be the worst place I've ever seen for someone needing help training their dog !! My…read moredog came home with sores around his neck from a choke collar with claws that Lisa used on him.... My dog wasn't bad enough for that choke collar to even have been used on him !! She tried to tell me the sores were probably an allergic reaction to something ! Now after 4 days of being home he has yellowish oooz coming from one of the sores !!! My dog came home broken and horribly sad after doing a 2 week board and train with this so called certified trainer. He learned absolutely nothing !! I paid them $1200.00 to train him in specific areas and since Lisa did not see the problem with them so she did not focus on what I had told her I needed help with.... He learned absolutely nothing ! So basically I paid for my dog to be boarded and abused... Do not use them for any services they offer !!

From the owner: Our passion is dogs. We love them and treat them like they are family. Our boarding, grooming and…read moretraining campus is located on a 40 acre farm near Cannon Air Force Base and just outside the city limits of Clovis, New Mexico. We specialize in homestyle boarding practices and the dogs stay in a climate controlled building with multiple socialization yards. Our campus is independently owned and operated with staff members living on site to care for the dogs.

Rude inflexible staff with a don't care attitude. Last couple of months cleanliness has become bad…read more Often there is a very strong smell of feces, vomit, urine and other unclean smells. . There is no evidence of recent accidents It's just in the air. It is very chaotic in the morning There is no counter area counter separating the metal tables with computer wires and the metal chairs. The sound level is jarring with no sound barriers. More than once I have picked my dog up dog and he has been soaked in urine like he had been laying in it. I asked about it and I was told it must be water. More than once I have had to take my dog to a dog wash and shampoo him before I could take him home.. Incidents such as these along with the uncaring attitude, the front staff has shown has sent me over the edge. I am not taking my pet back and I wouldn't recommend them to anyone.

Taeler was not a very courteous employee. I was treated in a very condescending way. I believe the…read morebusiness overall is good at what they do however this particular employee could use some training in customer relations.

We are going to miss this 10 star kennel. They are absolutely fantastic! We have a Catahoula with…read morean anger management issue he is working on who has NEVER had any issues while being boarded. They are compassionate people who truly care about the animals they board. The facility is very clean!

I have purchased 3 Chow Chows from Michael & Linda . Kobe, Nukie & Ginger, They are/were the pride…read moreand joy of my life and my family. Their temperament, and socialization are commented on by everyone that comes in contact with them. From families with small children to groomers etc. They are the most docile, interactive and loving dogs we have ever had. Linda has always taken the time to answer any questions I had in the beginning and continues to make herself available. These Chow Chows are extraordinary and the passion and care that these breeders show make it even better. I am waiting for another Chow Chow to become available and I would highly recommended Dreamland Kennel if you are looking to purchase a Chow! Thanks Michael & Linda, Jennifer A. Giurovici-Gomilin

Love them and trust them with my dog! I even get cute photos sometimes! I have used the daycare and…read morethe overnight service. It is a little on the pricier side though.

We just moved to Amarillo with our standard poodle & maltipoo. The maltipoo got bitten on her face…read morewhen she was 8 weeks old. Needless to say she is very skiddish when she gets groomed around her face. They were VERY gentle with her and she did VERY well! They were AWESOME with both of our fur babies and their cuts were perfect!

Our dog was a wandering, mangy pitbull on the street and we decided to take her in. Prairie Lake…read moreVet helped us get rid of her mange and an ear infection. We have taken our dog since for spaying, vaccinations, teeth cleaning, and nail trimming. The vets are a bit odd but the staff is really caring. The only problem I had was once, a pregnant staff member helped pregnant me carry my sleepy dog to my car because we weren't individually supposed to lift more than 20 pounds each. I wonder why a non pregnant person there didn't offer to help considering our obvious conditions?

This place is weird. I went to their office to see if I could get a supply of special diet cat…read morefood that my cat needs for allergies. There was no-one at the front desk, and no sign of anyone around. I called out, and shouted, but no-one came. I waited for a long time, but no-one came. I could have stolen all sorts of bags of pet food etc. In the end I just walked out.