Ordered some front tires from them which went well and the man that was helping me over the phone…read morewas great. Although after I got my front tires put on, I went in their shop after I called in for an appointment and was looking to get my 2010 Mercedes E63 AMG aligned but was told they didn't have the equipment to align my car when I got there‍ I guess it's safe to order tires from them but not for a Mercedes alignment‍

Avoid these guys. They are are either badly incompetent or scammers or both. Brought my car in for…read morean oil change and road ready check. I had zero problems, just wanted it checked out before a long road trip. As soon as I got in the highway I learned my previously fine cruise control no longer worked. They had tried to sell me new sensors which I had turned down, because the CC worked just fine. After they had it, it was broken. 3000 miles with no cruise control plus the AC broke on the trip home. I was able to verify that they'd shoved the AC air filter incorrectly, not sure what else they did but the AC on my low mileage car is now broken. I'm the desert. The fact they couldn't even install a filter with arrows showing how to install correctly says "incompetent." The fact that no one in charge world even return several calls (I've given them over a month and three phone messages) says "scammers" who will break things on purpose if you refuse to let them do unnecessary upsells. Stay away from these chumps.

Unfortunately living in a small town you are limited on options for auto service, repairs, tires,…read moreetc.. but after numerous mishaps including a blow out on the side of a dangerous road due to a shotty patch job, I'm done giving my money to this business. I will make the trip to Phoenix from now on.

This was a very bad experience. No customer service at all…read more This is the closest store to me and I live 75 miles from Safford, I had a 1:00 PM appointment to have 4 new tires installed on my car. Before we left my husband called to verify that they did in fact have the tires in-stock. He was assured that yes they did. We arrived 15 minutes early and checked in and were told it would be 1.5 hours....with an appointment...at 2:30 we were told that they couldn't find the 4th tire, and that they hadn't installed any tires yet. We decided to install the 3 because they guaranteed that they would have the 4th tire the next day and they would install it. An hour later they had the 3 tires installed. The next day we called again to verify that they were going to have the tire and were told yes it was on the truck and would be at the shop by the time we got there for our 3 PM appointment. We sat in the waiting room for 45 mins when someone came out and said that they had the correct brand, however it was for a 16" wheel, not a 15" wheel that is on my car. They offered to put on a different brand tire of the correct size and then they would again order the correct tire and call us to have the tires switched out. 25 mins later we left. This was all on Monday and Tuesday. Today is Saturday. The shop has never called and I don't think they will. I won't go back if they do call. As we were leaving I asked if there was anyway we could get a credit since we were going to have to drive 150 miles 2 extra times due to their error. The guy said that he would get to work on it. Guess what...no credit either. Not even surprised.

10 am, Went there to get new tires. They said they had the right tires for my vehicle and come back…read moreat 2 pm for installation. I got there a little early and about 2 they jacked up my vehicle and removed the tires. They come to me and tell me they were mistaken and do not have the right tires for my vehicle. I wait while they reinstall my original tires and then leave without an apology or anything.

rip off company. disrespectful POs owners. this company should be shut down. ripped me off 45.00…read morefor a inspection that didn't happen. I left a bad review for the misdiagnosis. this owner started calling names belittling and calling me a child molester for having curtains in my car to protect my grandson from the Arizona sun, who was born with skin issues. absolutely do no go to Austin's auto advantage in Safford arizona. you will be disrespected and ripped off.

We got stranded in Safford on a weekend trip. Tim saved the day for us and got us on the road!!read more

I had issues with a head lamp on my vehicle going out. He rewired it and it has been working. The…read morework was done in a timely manner at an affordable price.

Place sucks ass, appointment times are always off , they take forever , just don't do itread more

If I could give this a negative review I would. They ask you to schedule an appointment online, so…read moreyou do and you drive 25 minutes to get there only to be in a long line of cars and the technicians ignore you and won't even talk to you. Is this some sort of scam? I am so mad at Walmart for this service that I vow to spend less money there. More online shopping instead. No one should be treated like they are scum and that is exactly how the technician treated me, like I was annoying them by even showing up. I'll never go here again.

Finally found an decent and trustworthy garage to take my vehicles to. I've taken my vehicle in…read moretwice for what I thought was a major and pricey problem.(Two different local garages had quoted me estimates over $2000.00!)Both times these mechanics thoroughly troubleshot and found what turned out to be minor and inexpensive repairs. Neither time was I told something false or tried to be sold repairs I did not need. I appreciate their honesty and like how down to earth and friendly the staff is. I highly recommend this company and will continue to have them service all my vehicles in the future.

Went in for an oil change. Total cost ----- $155!!!!!!!…read more They charged me $13 per quart, threw in an extra $25 for labor and shop supplies on top of it. Avoid!

It was on Easter when my family of 4 was driving from Palm Springs California to Texas when our…read moreengine in our Rv failed. We were stranded an hour away from Benson, and not even my insurance company could help us find a tow. I called up Dave and he came early in the morning the next day on a Sunday when everyone couldn't help us out. He towed us about an hour to his site and the price was unbeatable! I got quotes from others around $2k+ but Dave charged me only $600! He let us stay in his parking lot for a few days as he diagnosed our Rv. Turns out our engine needed to be replaced. Best part was that Dave got me a new engine and installed it in less than 7 days! We were back up and running and drove straight from Arizona to New Jersey! Zero issues and zero problems! We invested into a full service with warranty and a new engine and totaled $17k+ which was more affordable than a new Rv! Dave and his team knows what they are doing and will take care of you. Best guy in benson and doesn't mess around! He knows what to do and he's transparent and straight forward!

Destroyed parts of my property during a tow. Took out a tree, left several extremely deep tire…read moretracks and bushes demolished in the process. DO NOT RECOMMEND.

My radiator gave out. We were desperate looking for someone to help us since we were towing it…read moreourselves with a dolley. Came here and asked for help and Donnie gladly helped us with our questions and concerns about towing a vehicle. No judgments or complaints from her!! Thank you so much Donnie!!! Definitely deserves 5 stars!

My minor son broke down 10 minutes outside of thatcher on his way home to Gilbert. My husband and I…read morewere out of town and couldn't help him. Luckily a Good Samaritan stopped and it was someone he knew so they were able to give him a ride home. I called my roadside assistance through State Farm. They said it was dispatched. 9 hours later, I hadn't heard anything, so I checked my car's location. Still on the side of the road on an Indian reservation. So I tried to chat and they told me it would be 2 days. Then 3. Unacceptable. They told me no local tow companies had accepted the job. Called Nuttall's and they said they had not received a dispatch to accept or decline. They went and got it for me at 12:30 am so that it didn't sit out all night. And they said it was less miles than they originally quoted me so it was a little cheaper! Great company with great service. State Farm's roadside assistance-not so much! Thanks for your help guys!

I had the very best customer service ever here today. The man behind the counter went out of his…read moreway to help me. I needed a nut for the tie rod of our truck, along with the cotter pin. It was a very urgent need. He pulled a whole tie rod assembly for our truck down off the shelf to ensure he found the right nut and cotter pin. When he couldn't find the right one in the store, he gave me the one off the tie rod assembly and told me that he could replace the one for the tie rod assembly that he has to sell within a day. I was so grateful. I asked him how much I owed him and he said nothing. He said to just come back when I needed something for the truck. I will most definitely be back. Customer service is not dead. It just lives in Safford!

From the owner: CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and…read moreequipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.