replaced the idler pulley, 5days later dryer stopped working. technician said they are on a month…read morelong vacation and have someone else come out, if they replace the same part he will refund me my money. New technician replaced same part, Star Appliance refused to refund.

Tech did not show up nor did they even call to reschedule. Not sure I would use this company after…read moreI took time off work to have him fix my fridge.

Checked reviews of some local repair outfits when our dryer broke down. Mr. A had the best of…read morethem so we gave them a try. Got the service scheduled for three days out, and received an immediate confirmation, as well as a day-before confirmation that included a photo of the technician. Received a text from the technician when he was on his way. Upon his inspection of the dryer, he determined he would need to order a new part, but said he would be able to get back to install it by the end of the day. Turned out even better than that--he was back in a couple of hours, telling me he decided it would be quicker to swing back to my place then instead of after his next stop, as he'd planned. After the new part was in, everything was fine. The repair wasn't cheap--replacing a circuit board won't be in any circumstances--but the repair went smoothly and the dryer is now working fine.

I had high hopes, but I'm currently feeling dismayed because I'm having a hard time getting an…read moreitemized receipt and they are kind of sketchy about how much I'm being charged for parts. If they end up being straightforward and providing me with a transparent receipt, I'll come back and improve my review

Mary is a JEWEL! 100 STARS! She gave me the ONLY in-person conversation I have had in trying to…read morefind someone to repair my not too old Maytag washer. Most other websites are haunted by vacancy, botz and nothing there. Not only did she give me good advice, but she answered the phone long after the working day was over. She was unable to help me and admitted so. Others wanted to come to my house, charge a fee, and then figure out what I needed without ever talking to me directly. I could have spent the amount of a new washer without ever figuring out what the problem is. TO YELP: YOUR LIST IS NOT UP TO DATE. About half of listings are not in my area and out of business. Dian Love, Ann Arbor, MI

Mary- you saved us from making a costly mistake! Called in…read moreafter getting the run-around with a repairman assigned to us through our "home warranty" program about our broken fridge. She listened to our problems and advised me to just quit while I'm at it with our Samsung clunker. So instead of preying on a potential (and very vulnerable) customer by sending out a tech for numerous issues, she was honest and just told me to go out and buy a new one. Since we purchased our home, we've run into multiple bad contractors and dishonest repairmen. I'm relieved to have found a company that values its customer base like this one. Will be going to Mary's for all future appliance needs!

Recently called the service for a fridge repair work. The service gay came in very late for the…read moreappointment. His quote was fairly expensive ($690), when he said he's done the work, he pushed hard for the a right away payment. The worst thing was when we found out he didn't finish the repairment work (the ice maker was not working, and he was told about the icemaker issue when he started the job). When we found out this and told him, he refused to finish the work. We are going to the court with him. We are upset about Yelp to recommend this service to us. So, be careful about the Yelp recommendation, and try avoid this Steve's Appliance Repair service as much as possible.

From the owner: We are a small business that does same and next day appointments and we offer 24/hr emergency…read moreservices on hot water tanks, furnace, and central air conditioners…

On time, reliable, reasonably priced and most of all- extremely honest. Recommend 100%read more

Easy/super convenient online scheduling. Extremely professional/friendly staff. Reasonable prices…read more I really can't say enough about this company. I have a great peace of mind knowing my dryer is connected properly and now inspected and clean. You just can't take a chance with these things.

Had a technician come out to repair a washer hood. Unfortunately, he didn't have the necessary part…read moreand had to order it. Six weeks later, the part still hasn't arrived. I contacted Speed Queen corporate, and they confirmed the part has been in stock. However, RSI goes through a third-party supplier and, I was told, cannot order directly from Speed Queen. After this long delay, you would think an exception could be made. To make matters worse, communication has been poor throughout--phone calls are rarely returned, and updates have been minimal. Overall, a very frustrating experience.

I purchased elux washer/dryer in aug'24 in June 25 I had a tech out to check for leaks, non found…read morethank goodness. nice man. in July 25 had to call again the washer was not balanced.he took the machine apart again and left, it was somewhat better but then got worse. in aug 25 I called back because of the unbalanced machine which I believe was in part due to him having to move the machine twice. i was told that because I was 2 weeks out of my 1 yr warranty i would have to pay for a service call. i don't want something for nothing but because of the 2 previous visits they couldn't even meet me half ways.

Look out for your safety & stay away from AAA Service Network & their long standing employee Brian…read moreLeach. Brain was the technician sent to our home to repair a gas leak from our stove. This man violated our sense of safety and went through the entire 1st floor of our home opening up doors, cabinets and creeped around every room. I called to report it to AAA Service Network and was apologized to profusely that another incident has happened with him. When questioning the wording of "another incident" I was told that Brian has had numerous complaints over the years (he's an employee of 18yrs) of what they called "odd" behavior. And then was told he's an odd character but they think he's harmless. COMPLETELY UNACCEPTABLE!!!! This man stole my sense of security in my home in a matter of minutes. To hear that this is not the first incident or complaint of this nature is beyond disturbing!

Great company to work with and very responsive to customer feedback and very responsive for the…read morecustomer service

I had done a lot of research before I began shopping for a Speed Queen stackable washer-dryer…read morecombo. The sales rep was Judy Walker - knowledgeable and helpful without being obsequious. She matched ABC's price, saving me $750. Delivery was on-time - not an easy delivery. A 2nd floor townhouse with a 90-degree turn near the top. Brendon and Shane did the uninstall, haul away and installed the new Speed Queen without complaint. Thank you guys!

Their own installers I thought would be a good thing but this one removed all of the huge copper…read morewater line that was coiled behind my refrigerator when he installed the new one (without even asking me or mentioning it), replaced it with plastic. Took a year to replace the dented door and removed 24 ft of copper wire from my home. I will never recommend this store.

Professional and fixed our appliance which was a relief since $196 was a lot cheaper than 2k to…read morereplace! I would highly recommend this bus or ss and Brian.

Five stars for this company! I submitted a online request for a repair on my fridge giving a…read moredescription of the noise it was making. They emailed me saying that it sounded like something was caught in the fan at the back of the appliance. I pulled out the fridge, took off the back and they were right! They could have just come out and charged me for the repair but they didn't. I highly recommend this company and will be keeping their name and phone number in my contacts for future reference! Thank you KIm!