never again after the abuse our sweet maltese, rocky, suffered at the hands of your employees…read more
blistering several places on his soft pink skin with a razor shaving mats (you are not a groomer) , causing him to have an apparent stroke/seizure so he never could keep his balance again ... i took care of him like a baby for six months, thanks to you. he walked in happy and perfectly well, ready to pick a usual toy from the box that day of his appointment and couldn't walk out. not once have you called with his routine test results for blood and fecal ... i have to believe you never did them ... nor to check on him. he is gone now, and i will never recommend your place to anyone else, and i will never set foot in there again. you should be ashamed, dr. grace. we trusted you. your staff not only abused rocky while laughing, you charged for routine work never done and charged for removing those mats, which that hateful woman was not trained to do. i have pictures of rocky and his blistered bare skin. we searched your business out when we first moved here and truly felt it was the best around ... until that one day when it became torture for our sweet boy.
shame on you for not even caring enough to check back and see how he was doing, charging for tests obviously never done (you always called in the past) and charging. $50.00 for "shaving" ... not cutting out those simple mats ... which was not her place to do anyway. i can only pray that no other little creature has to be tortured at the hands of your staff. front desk clerks were holding rocky stretched out in mid air with nothing, not even a table under him. what were you thinking to let our precious little animal be treated like that. our hearts are forever broken since that day, and a sight that will be in my mind forever. if you love animals, like i thought you did, you will never let this happen again. you had a great staff in the past ... what happened? by not receiving a call from you since september, to check on rocky and give test results, i have to believe you were fully aware of the abuse he suffered that day and chose to let us go away quietly. we were advised to report your business, even bring a lawsuit in order to protect animals in the future, but we had to take care of our sweet boy ... making his new way of living as "normal" under the circumstances as we could. he was still our sweet rocky inside, and we gave him every minute of love and compassion until the day came we knew it was time to let him go. he was not, after the burns healed in physical pain, but with lack of balance, i had to hand feed him, we couldn't take our walks, and he wore doggie diapers. we would never have allowed him to be in pain just to satisfy out need and desire to have him with us. it just became like we were taking care of a handicapped child from the day we left your office, until we finally had to say goodbye. this was a nightmare that should never have happened. when you broke rocky, you broke a lot of hearts. alicia & gary miller
driftwood was a wonderful place, until the day it became a nightmare. i pray, for the sake of other animals, that you take a closer look at the staff you have working for you.