My friend and I were in town for a wedding, and I booked this hotel using points through United…read moreAirlines based on the photos and reviews provided. After staying--or attempting to stay--here, I honestly have to wonder if the pictures and reviews were done by bots, because they did not reflect what I encountered at all.
I arrived before my friend, and the moment I walked into the lobby, it was clear the entire place was in desperate need of a deep cleaning. The stairs and hallways were dark, dingy, and dirty.
When I got to room #210, the first thing I noticed was that the doorknob wasn't even fully attached to the door. Once inside, I was immediately hit with the smell of stale smoke. The floors were sticky enough that my shoes stayed on the entire time. The air-conditioning unit was absolutely disgusting, and honestly, the room as a whole was filthy.
I called the front desk using the sticky phone in the room to let them know about the condition of the door. When the employee came upstairs and looked at it, her response was, "It locks, that's all that matters." I also asked if the room had actually been cleaned before I arrived, and she told me yes. If that room had been cleaned, I would hate to see what they consider dirty.
Outside, there were a couple of shirtless men just hanging around the parking lot, which added to how uncomfortable I already felt. Between the condition of the property, the questionable door lock, and the surroundings, I did not feel safe staying there. I also knew my friend would be just as disgusted by the lack of cleanliness. At that point, I was genuinely concerned about what might start crawling around once it got dark.
Thankfully, I was able to find another hotel nearby and booked a room there instead. When I went to check out, rather than acknowledging the condition of the room or my concerns, the employee actually argued with me about whether the room was clean. I had been in the room myself--I knew what I had just seen, smelled, and stepped on.
We did not stay here.
I understand that not every hotel is going to be luxurious, and I wasn't expecting luxury. I was expecting a room that was clean, secure, and somewhere I felt comfortable sleeping. This place did not meet even those basic expectations.