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Riehl's Donut Shop

5.0 (1 review)
Closed • Closed

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6 years ago

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Santina's Italian Pastry by Nino

Santina's Italian Pastry by Nino

3.9(15 reviews)
0.0 mi

Absolutely perfect birthday surprise! A friend picked up crumb cake and the walnut danish ring…read morethis morning for our office celebration and they were absolutely the best things in the world. Totally delicious and still warm from the oven. Everyone was raving about them. Can't even explain how delicious the macaroon cookie surprise was! This is one happy birthday girl. Thank you so much, Nino!

I was in the shop on Friday afternoon 10-23-26 a little before 1:00. I walked in and there was one…read moreman in the store buying cookies. I stood behind him near the cookie counter area. The wife of the owner came out and gave him a sample cookie because he asked her something about a certain flavored cookie. She then went in the back. The daughter continued to wait on him. Another couple walked in the store. The wife came back out and started waiting on them. She didn't ask who was next. Meanwhile, I'm still standing there and no one has said a word to me. I'm just standing there being ignored. I got no sample cookie and no kind of acknowledgement at all. I said, "I guess I'm invisible!" and walked out. They lost out on at least a $50 sale because I was going to bring cookies and pastries to my family who I was visiting. The owners need to get a number machine to keep track of who's next or ask before they wait on the next person, "Who's next?", since they can't see to keep track of that when there are only four customers in the store and two people working. Also, if you're going to give out samples then give them to everyone in the store, not just one customer. It was all so rude!

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Santina's Italian Pastry by Nino - The most beautiful cake.

The most beautiful cake.

Santina's Italian Pastry by Nino
Santina's Italian Pastry by Nino - Cannoli Thanksgiving Dessert

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Cannoli Thanksgiving Dessert

McCaffrey’s Food Market

McCaffrey’s Food Market

3.5(35 reviews)
0.3 mi
•$$$

Hands down...the very best strawberry shortcake around!! It is light, fresh and scrumptious. I…read morehighly recommend. They will personalize for birthdays and special occasions. I enjoy shopping at this supermarket...the employees are friendly and appear happy. Their prices are like every supermarket... Some things are a good value and other things are slightly higher. Deli is reliable and service is reasonably fast. Whenever the checkout lines have a few people in it the service desk always pull someone over to make it go faster. They excell in customer service. It is a very good place to shop.

I wanted to share feedback regarding my recent experience with one of your checkout clerks,…read moreDelaney. I watched her interactions with the two guests ahead of me and was honestly surprised by how unhappy and disengaged she appeared. There were no smiles, no warmth, and her overall demeanor gave the impression that she disliked her job, disliked dealing with customers, and simply did not want to be there. As a business owner myself, I understand how important customer relationships are. The checkout counter is often the final impression a guest leaves with, and something as simple as a friendly smile or kind interaction goes a very long way when customers are spending their hard-earned money. I am from out of town and expected much more from what appears to be a boutique-style grocery store with a strong community feel. Stores like Trader Joe's are a great example of how positive, friendly interactions at checkout can completely elevate the customer experience. I even went so far as to ask Delaney if she was having a bad day, and the glaring stare I received in return ultimately prompted me to write this review. To be clear, I am not looking for anyone to lose their job. I simply believe some coaching in guest relations and customer interaction could make a tremendous difference. Delaney is very young, and I genuinely hope she either finds more joy in what she's doing or moves into something better suited for her personality and interests. Constructive feedback is meant to help businesses improve, and I hope this is received in that spirit.

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McCaffrey’s Food Market - Baby lamb chops

Baby lamb chops

McCaffrey’s Food Market - Front

Front

McCaffrey’s Food Market - Checkouts

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Riehl's Donut Shop - donuts - Updated November 2026

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