Today from check-in (Monica) to check-out (Alex) all staff at VisionPoint were extremely helpful…read moreand professional. Dr. Maganti is very kind and caring. Ginger, my technician, was exceptional. She went above and beyond to thoroughly explain everything being done and why. I highly recommend VisionPoint.

I've been coming here for 8 years. They're extremely professional, kind, friendly, and informative…read more The place is high class. The best of the best throughout. The prices are high, but the service is top notch.

I can't find much of anything to complain about. A great experience all-around!…read more First, the whole process was easy. After the initial paperwork, I was immediately taken in for eye tests and then promptly seen by the doctor (Dr. Ronald Suarez, OD - who was absolutely awesome!). Out of all my years of annual eye exams, this exam was definitely the most efficient; quick yet thorough. They did not have the brand of contact I have been using for years in my new prescription's strength, so Dr. Suarez gave me a trial of a new brand to try. The new brand he gave was still slightly off on the exact prescription, so he gave me a sample pair in the strength closest to my prescription, and will give me a new sample pair after the ones for my prescription come in. (Long story short, he basically gave me two pairs of contacts to try for free with the exam). I usually take the prescription from my eye exam and buy my contacts online. However, All About Eyes had about the same price for contacts as the cheapest place I could find online (and without all the hassles of coupons and mail-in rebates). So I simply bought my contacts in-store. Plus, with the sample contact lenses they gave me, it allows me to try the new brand of contacts before opening the actual box of contacts I purchased (free exchanges for unopened boxes of contacts; no questions asked). I was then seen by Tallie W., who handled all the insurance info. She was also very courteous and helpful. Dr. Ronald Suarez and Tallie W. were great from start to finish. Overall, I was really impressed with this place. I will definitely be coming back to All About Eyes for my next annual eye exam and to order contacts.

Have have been a customer with them for several years now and I doubt I will go back since they…read moreare charging hidden fees (being greedy aholes} I can no longer recommend them since they are willing to cheat their customers !

Dr. Norell is great. very patient. thorough, never felt rushed. I would not hesitate to recommend.read more

Very kind staff and treated me well. I also love how clean and nicely decorated the building is…read more I'll be back for my yearly visit!

Very poor procedure approval, claim, billing and complaint workflows and possess. Data breaches…read moreand poor communications and systems. Reading and handing Insurnace issues is part of the process but ignored. Patients dealing with non transparent potential costs, state and marketplace insurance and consumer and patent surprise billing complaints has and is not handed oranaged well at all. A total breakdown in medical process and third parties (undisclosed). Consumers and patients spend a ton of time communicating but zero research is fine by these medical sales/providers. Very poor practices and ignoring facts and complaints and overcharging and not billing insurance right. Mm

I'm so happy with my experience at the Bloomington Normal location. The doctor was amazing and let…read moreme know what was going on step by step. The gals out front were so very cheerful and helpful. I LOVE my new glasses! (I spent 3x's the cost at that "All About" place and never could wear those glasses and they tried twice to get it right.)

I have been going to Bard since I was young and was always very satisfied with their service. Dr…read moreLochman ( please excuse the spelling) in Decatur was wonderful and was very precise and thorough in examining the eyes and ensuring everything with the eyewear selected was correct. But I am done going to Bard in Normal which is a sad statement when leaving Bard Optical after 50 years of entrusting my vision to them. But there are just too many reasons not to respect them and people should know what they are about. It is not customer service. My husband was by Bard a couple of evenings before I called , and I only called to set up appts for us because they told him they had nothing available until after January. There was no way that was true and called them to show him how bogus that statement is. Living close we have been by Bard often going to Michael's or pet store and they were never crowded. Maybe one person waiting either for their appt or a family member. I wondered why they were being so rude. I was immediately accepted by a request to make appointments for my husband and I to get our eye tests and new eyewear. The night before the appointments I accidentally poked myself in my right eye and it hurt terribly all night but knew I would be at Bards in the morning. Dr. Hinson did a great job finding the wound, prescribing antibiotic drops and placing a contact bandaid in my eye. I mentioned to him that contacts have become very difficult to take out because my eyes are so dry. I asked when I needed to return and we worked together. I decided I would leave the contact in as the Dr. had said it could be worn for 30 days day and night. So I thought a few days wouldn't hurt if needed and could check in with the Dr in a couple of days. Wow was I wrong. The next day I could see the Dr. was Tuesday and my eye did ok with the meds prescribed. I went in to see Dr who was a different person which was fine. He spent a short time looking and dying etc. and then tried to take the contact out. Yes I was very thankful and my eye needed a contact break. When he went to take the contact out it was frightening but tried to stay calm. Calm did happen because he practically leaped into my eye and with every knuckle pushing in my nose mouth lower lid cheeks really hard. Plus his fingers were flailing like spider legs pushing my face really hard. I flinched but tried to get it over with....but I could not. It hurt under my eye, cheek,mouth, my nose and especially my eye. The pain was intense. After 3 attempts and me recoiling from each, I asked him to stop. He wanted to keep on trying -his sporadic finger movements everytime -the knuckles -and the awful pressure on my face I just could not take anymore. Now I had given my eye a hard poke and it hurt like hades !!! I'm usually a good patient but not this time. He took me out in the lobby and said he was contacting Gaily eye clinic. He said "Now don't move!" As soon as he was gone was my time to speak out. I told one of the staff that I just couldn't go through Gaily today but I knew if I was referred I could go in for assistance. I gave my eye a rest and called Bard the next day and the same employee said he had sent it into Gaily and to call them. They unloaded me I felt when I needed my eye clinic. They could have gotten the contact out easily but they were against me, I guess I was too much of a burden. So I called Gaily and told them I needed to come in and get help with getting the contact out. I called them 3 days in a row. My eye was hurting worse than ever. They should be responsible for their patients with a nail hole in their eye but the last Dr I saw was most likely mad that I left. The Dr was nice enough but he really should retire. I've never been scared of any type of Dr ever until the day I had appt. I was shaken too. I went to Saint Joseph Prompt care closest to my house. Ft Jesse Rd. They came in the room and after a brief consultation were bac k in a flash. They took a cue tip and moved it across and out of my eye. The whole process including check in at front desk took a most 10-12 minutes. That whole thing seemed like a really bad nightmare. Never again

Mr. Bruce did an outstanding job today!!! he was so kind to me, and really knew his product. I…read morecame in for a lens repair and I left feeling like I made a new friend. Sincerely Michelle

I had a very disappointing experience with the receptionist at Lenscrafters. She was very rude and…read moreunprofessional throughout our interaction. Instead of being helpful, she had a poor attitude that made me feel like I was inconveniencing her.

I was very pleased with my most recent visit to Dr. Brtva's office. The staff was very warm and…read moreaccommodated my last minute request. Keep up the good work! Thanks again!

I have been a patient for years and I have always been impressed with the quality of Dr. Brtva's…read moreexams and his staff! I have gotten some of my favorite prescription eyewear from them and I am headed back soon for an updated exam.

Dr Backus is decent doctor and he treats good BUT the staff and nurses...THEY SUCK makes me not…read morewant to go see Dr Backus. I come from family of doctors this is such a disgrace how the DR image is ruined by the office people. Front desk two ladies are very rude, they dont care what you ask, they dont care about your insurance. The nurses are more rude, they tell you not to call them and bug them untill they call. Never heard that before. I really dint want to switch my eye doctor but when quality of service at office is so trashy..i dont feel good about it. I recommend anyone who wants a eye check up and even if its 30$ more please go to eye surgicals or somwhere. This place sucks from a genuine experience!!! I just logged into YELP to give this damn review so people are aware!!

Dr. Bakus gives an amazing eye exam. I love going to this office. The staff is extremely…read morewonderful, and always takes their time to help me decide what I should order. I never thought I could wear contacts until I learned of the Total Dailies 1. My eyes feel amazing now! Rebecca always makes sure my order is placed and calls me promptly when they come in. I love taking pictures now thanks to my Total Dailies 1 and Dr. Bakus and his staff!

Tomorrow marks 2 months since an eye exam with the intention of getting new glasses. Gaddie Vision…read morein Kentucky is now owned by Keplr, who makes the glasses (or tries to) in Illinois. Without a doubt, this is the most inept company I've ever had the displeasure of encountering. They simply cannot make a usable pair of glasses the first time, on the second attempt or even the third time. First it was a cracked lens, next came the 50 shades of grey Transitions lense. Yes, only one lense. Finally, the frames (which WERE fine) were mangled. In addition to being incompetent, they're slow and simply couldn't care less if you're happy. By the way, they only have one speed and that's a 3 week turnaround.

From the owner: Welcome to Keplr Vision your destination for comprehensive eye care in the Bloomington area. Our…read moreexperienced optometrists are dedicated to providing comprehensive eye exams using the latest technology and treatment for a variety of eye conditions. Each location offers a diverse selection of stylish eyewear and advanced lens options to ensure you see clearly and look great. At Keplr Vision , we prioritize a welcoming and patient-focused experience, making sure you receive the care you deserve. Visit us today to discover personalized eye care services that put your eye health first.