I can't find much of anything to complain about. A great experience all-around!…read more First, the whole process was easy. After the initial paperwork, I was immediately taken in for eye tests and then promptly seen by the doctor (Dr. Ronald Suarez, OD - who was absolutely awesome!). Out of all my years of annual eye exams, this exam was definitely the most efficient; quick yet thorough. They did not have the brand of contact I have been using for years in my new prescription's strength, so Dr. Suarez gave me a trial of a new brand to try. The new brand he gave was still slightly off on the exact prescription, so he gave me a sample pair in the strength closest to my prescription, and will give me a new sample pair after the ones for my prescription come in. (Long story short, he basically gave me two pairs of contacts to try for free with the exam). I usually take the prescription from my eye exam and buy my contacts online. However, All About Eyes had about the same price for contacts as the cheapest place I could find online (and without all the hassles of coupons and mail-in rebates). So I simply bought my contacts in-store. Plus, with the sample contact lenses they gave me, it allows me to try the new brand of contacts before opening the actual box of contacts I purchased (free exchanges for unopened boxes of contacts; no questions asked). I was then seen by Tallie W., who handled all the insurance info. She was also very courteous and helpful. Dr. Ronald Suarez and Tallie W. were great from start to finish. Overall, I was really impressed with this place. I will definitely be coming back to All About Eyes for my next annual eye exam and to order contacts.

I took my prescription from my eye doctor along with frames that I had and liked very much. My…read moreframes were lost and were never found. I was given the choice to pick another frame from the store inventory(not designer frames)..This I did but I'm not happy with them. I want my old frames and feel that everything wasn't done to find them.

Great selection! Friendly environment and good service!! Very happy with our choices.read more

Such a great experience working with Julie and Saleema. The selection is wide and the attention to…read moredetails is great. You will get great help finding frames that make you see and look your best! The speed of delivery was fast too. I am so glad I took the trip downtown!

The team at Gailey Eye Clinic has been my primary eyecare office for many years and my time doing…read moreLASIK was definitely no exception to the excellent care they've provided. Ray had previously walked me through the process when my partner had the procedure, so I was already very familiar with how things worked; he made sure that all of my questions were answered (and I had a lot of questions). Dr. Harmon and his team were professional and efficient. During the procedure, Dr. Harmon counted down the time during the process, let me know how each step would proceed, and the whole team made me comfortable during the entire procedure. I would suggest that anyone looking at laser vision correction contact Gailey Eye Clinic to find out more about the process and get your questions answered.

I had cataract surgery done and was talked into the multifocal lens. Insurance does not cover these…read morelenses. I would defiantly not waste my money on them. I feel like they must get a kick back by the company that supplies them. When I went to get measured in Bloomington the woman that has worked there for over 30+ years screwed up my measurements. When I returned to get remeasured, which meant another day off of work and another drive to Bloomington, she told me it was my eyes fault for measuring wrong. I had to pay, before they would do the surgery, in full before they would touch me. When they did not figure out the portion my insurance would pay correctly the billing department was very rude. I have had nothing but trouble since my surgery with one of my eyes. To fix it everything requires me to live with it or have another surgery. The light bounces off my left eye making me feel tipsy all the time. I feel like there is something in it that I can not get out making it fee irritated constantly. When they are testing the left eye I see double. I have never had trouble with seeing distance and now I do. To top it off I know have light sensitive eyes and dry eyes which I have never had before. I went from reading glasses to sun glasses. I wish I would have done my homework before I let Gailey do surgery on me. I am now out a lot of money and am going to have to look for someone to fix the mistakes made. I learned the reason the hard way of why they made you pay before they would touch you.

I saw Dr. Crockett with her wonderful team who did my Lasik procedure. She has decades of…read moreexperience and is also involved in teaching other doctors. Everything was communicated clearly. They were able to get me scheduled in quickly. She has a whole team of ladies who are great at what they do. One even held my hand during the procedure. Lasik was simple and fantastic! I did price compare with other places. The price is reasonable at about $2000 an eye after the EyeMed discount.

I've been coming here for 8 years. They're extremely professional, kind, friendly, and informative…read more The place is high class. The best of the best throughout. The prices are high, but the service is top notch.

I have been a patient for years and I have always been impressed with the quality of Dr. Brtva's…read moreexams and his staff! I have gotten some of my favorite prescription eyewear from them and I am headed back soon for an updated exam.

My wife and I both had eye exams at this location. The exams were professional, and it was…read moredetermined that I need new glasses due to a prescription change, I decided to buy my glasses there, and I was told it would be week before they were ready,? It's now a month later and I have to yet to receive the new glasses and the office is not really that helpful. Never again! I'll go back to a national vendor.

I have been going to Bard since I was young and was always very satisfied with their service. Dr…read moreLochman ( please excuse the spelling) in Decatur was wonderful and was very precise and thorough in examining the eyes and ensuring everything with the eyewear selected was correct. But I am done going to Bard in Normal which is a sad statement when leaving Bard Optical after 50 years of entrusting my vision to them. But there are just too many reasons not to respect them and people should know what they are about. It is not customer service. My husband was by Bard a couple of evenings before I called , and I only called to set up appts for us because they told him they had nothing available until after January. There was no way that was true and called them to show him how bogus that statement is. Living close we have been by Bard often going to Michael's or pet store and they were never crowded. Maybe one person waiting either for their appt or a family member. I wondered why they were being so rude. I was immediately accepted by a request to make appointments for my husband and I to get our eye tests and new eyewear. The night before the appointments I accidentally poked myself in my right eye and it hurt terribly all night but knew I would be at Bards in the morning. Dr. Hinson did a great job finding the wound, prescribing antibiotic drops and placing a contact bandaid in my eye. I mentioned to him that contacts have become very difficult to take out because my eyes are so dry. I asked when I needed to return and we worked together. I decided I would leave the contact in as the Dr. had said it could be worn for 30 days day and night. So I thought a few days wouldn't hurt if needed and could check in with the Dr in a couple of days. Wow was I wrong. The next day I could see the Dr. was Tuesday and my eye did ok with the meds prescribed. I went in to see Dr who was a different person which was fine. He spent a short time looking and dying etc. and then tried to take the contact out. Yes I was very thankful and my eye needed a contact break. When he went to take the contact out it was frightening but tried to stay calm. Calm did happen because he practically leaped into my eye and with every knuckle pushing in my nose mouth lower lid cheeks really hard. Plus his fingers were flailing like spider legs pushing my face really hard. I flinched but tried to get it over with....but I could not. It hurt under my eye, cheek,mouth, my nose and especially my eye. The pain was intense. After 3 attempts and me recoiling from each, I asked him to stop. He wanted to keep on trying -his sporadic finger movements everytime -the knuckles -and the awful pressure on my face I just could not take anymore. Now I had given my eye a hard poke and it hurt like hades !!! I'm usually a good patient but not this time. He took me out in the lobby and said he was contacting Gaily eye clinic. He said "Now don't move!" As soon as he was gone was my time to speak out. I told one of the staff that I just couldn't go through Gaily today but I knew if I was referred I could go in for assistance. I gave my eye a rest and called Bard the next day and the same employee said he had sent it into Gaily and to call them. They unloaded me I felt when I needed my eye clinic. They could have gotten the contact out easily but they were against me, I guess I was too much of a burden. So I called Gaily and told them I needed to come in and get help with getting the contact out. I called them 3 days in a row. My eye was hurting worse than ever. They should be responsible for their patients with a nail hole in their eye but the last Dr I saw was most likely mad that I left. The Dr was nice enough but he really should retire. I've never been scared of any type of Dr ever until the day I had appt. I was shaken too. I went to Saint Joseph Prompt care closest to my house. Ft Jesse Rd. They came in the room and after a brief consultation were bac k in a flash. They took a cue tip and moved it across and out of my eye. The whole process including check in at front desk took a most 10-12 minutes. That whole thing seemed like a really bad nightmare. Never again

My family encountered a series of terrible experiences that include incorrect prescription…read morediagnoses, trial lenses being sent to the wrong location, fitting adult glasses on a 10 year old boy, and a heated conversation with a doctor who had a harsh, condescending tone with my 11-year old daughter. My family will never return to this place.

Dr Backus is decent doctor and he treats good BUT the staff and nurses...THEY SUCK makes me not…read morewant to go see Dr Backus. I come from family of doctors this is such a disgrace how the DR image is ruined by the office people. Front desk two ladies are very rude, they dont care what you ask, they dont care about your insurance. The nurses are more rude, they tell you not to call them and bug them untill they call. Never heard that before. I really dint want to switch my eye doctor but when quality of service at office is so trashy..i dont feel good about it. I recommend anyone who wants a eye check up and even if its 30$ more please go to eye surgicals or somwhere. This place sucks from a genuine experience!!! I just logged into YELP to give this damn review so people are aware!!

Dr. Bakus gives an amazing eye exam. I love going to this office. The staff is extremely…read morewonderful, and always takes their time to help me decide what I should order. I never thought I could wear contacts until I learned of the Total Dailies 1. My eyes feel amazing now! Rebecca always makes sure my order is placed and calls me promptly when they come in. I love taking pictures now thanks to my Total Dailies 1 and Dr. Bakus and his staff!

My son absolutely loved working with the vision therapist, Keeley, and was always excited about…read moregoing. We've seen improvement in his tracking in reading since starting the therapy. Dr. Rieger is the first eye doctor we've been to who personally understands our family's health struggles due to mold toxicity along with Lyme disease and how that would play into eye health. We are so thankful for the office staff being so understanding with needing to make cancellations due to frequent illness with my son and other complications.

Super Expensive! Especially for a pair of readers…read more Hidden costs for macular degeneration testing, their statement shows $0 charge, but the test is sent to Arctic which then bills you for the lab results. If you don't suspect any problems with macular degeneration don't have them do the swab tests. Previously, another doctor could look into the eyes and determine if their may be an issue. No further testing necessary. Also, I don't remember their the staff informing me of the results. One more thing, a pair of readers is precisely for a particular distance, their prescription is not forgiving outside of that given distance, even a few inches. If you only need readers stick to a very good generic pair. Save your money. This is only my opinion.

I visited Dr. Rieger's new location on Kays Street in Normal yesterday. I was a brand new patient…read more I was literally thrilled by the treatment I received. I have been wearing glasses for over 50 years and this is, by far, the best experience I have ever had (and I've never had a bad one). The office is well appointed, scrupulously clean. They reception folks were well organized, attentive and kind. I have no wait in the waiting area; as soon as I gave them my insurance card and basic info, I was taken back. The person that did my preliminary workup was extremely pleasant and thorough. They have a LOT of technology that they used to understand the health of my eyes. Sorry for the pun, but I've seen so much technology. I was very comfortable at every station. The doctor did a VERY thorough exam. She took the time to explain the results of each test done. She has a wonderful chair side manner - professional, but kind and engaging. She told me things about eye care I wish I had known years ago. Very knowledgeable. I left with my prescription and a very good feeling about the results of my exam. Do yourself a favor, do your next eye exam with Dr. Reiger.