Love the bank but this is happening more and more. New manager doesn't mange this branch very well…read more This is unacceptable for a busy branch.

They are very nice , sure they can be slow at times but very knowledgeable of their products. They…read morego above and beyond helping out customers. The store supervisor is very nice.

Review Update: I spoke with RSB Management after this Yelp review. While the review is accurate,…read moreRSB indicated they will temporarily increase the $1,500 withdrawal limit if you call them. Handled on case-by-case basis. That's something I did not attempt. RSB did not ask me to change this Yelp review. Original Review: I have been a RSB saving account customer for over a decade...steadily adding monies to the account. Last month the day arrived, and I need to withdraw. To my shock, the daily withdrawal limit is $1,500. In fact the practical "daily limit" is $1,500 every 3-5 days before the website allows another daily withdrawal. It has taken me 2 months to withdraw my money. I am glad I had other monies available. Be forewarned about this out-of-whack bank policy. Tip: The bank has competitive saving account interest rates...good until you need your money.

My Ridgewood branch is Yorkville in Manhattan. Customer service and everything else is absolutely…read moresuperb. Banks like Citi and Chase treat you like crap no matter how much money you have in their bank,

The employees at this bank are completely incompetent. Instead of knowing what they need to get…read morefunds to the beneficiaries of a parent who has passed, they make you jump through hoops and make multiple phone calls, get things notarized, and have someone show up multiple times to spend over an hour at the location itself. Instead of listing everything that is needed for a transaction, its a game of "we need this" only to come back 3 different with another hoop to jump through. And totally incompetent and classless in the manner that it is done.

Online banking system is very antiquated and they need to step in to 2026 and make it more user…read morefriendly, in bank staff are decent enough

Highly annoyed and waste of time this credit union is! First off wasting 25.00 dollars is still…read moreexpensive in these hard economic times and it's non refundable! Secondly why didn't you first tell me the additional terms and than proceed to deny my application for the credit and than try and bait me into a co-signer for a loan I don't want? Honestly this credit union is good for depositing petty cash into a savings account. Anything else not so much and forget about trying to build your credit back up with their so called security credit repair cards. Again you will need a large deposit to at least have the credit card for a year to even consider getting a unsecured credit card. He rep I spoke to was even more unhelpful Jose and didn't properly explain all options till after I said this was a waste of time and money. What is the point of using a credit union when you can't utilize it unless you have at least 10,000 in your credit union's account. Be wary when dealing with this credit union they also keep sensitive documents on file for up to 2 years.

DO NOT OPEN ANY BUSINESS ACCOUNT AT THIS CREDIT UNION. Your money isn't protected! I had both my…read morepersonal and business debit cards stolen out of the mail and accessed without the secret pin envelopes that were mailed separately. The bank's security auto-fraud alerted me to a suspicious purchase after $1000s of transaction had already taken place. After filing a police report, and escalating to every department in the coop, the coop still refused to reimburse me the money stolen from my business account, and credited me only my personal debit loss, even when there was clear evidence that money from both of my debit cards was taken from the same ATM at the same time and the criminal investigation is still open. I'm exceedingly frustrated and saddened that I'm needing to write this review. I've been a coop member for over 10 years and have been helped immensely over the years but cannot accept the quality of service in response to my claim when I've received such great care in times past. My only recourse now, besides a law suit, has been to withdraw my money and write a negative review in order to warn others not to open a business account there since business accounts don't afford the same protections as individual consumers. BE WARNED! On 5/24/22 4 months after the initial theft, and escalating my dispute through every rank, Asta Cummings, Cathie Nieves, Samira Rajan, and Rebecca Pear who then finally told me that I needed to speak to Paula, on the supervisory committee. I was informed by her, that her review of the matter still did not evince that the bank was in noncompliance with both internal policies and banking regulations in handling my case and that Federal banking Regulation E protects consumers from electronic funds theft but Regulation E does not cover business accounts; therefore, the credit union is not required to provide credit for the lost funds. I have not had the time or the energy to address this kind of injustice. She literally, gave me no assurance that if my business card was stolen again or mailed and stolen again with illicit purchases, that I would have any protections! I certainly cannot be at fault for requesting bank cards to be delivered the only way I was told was available. I did not receive the cards and honestly cannot believe this is my liability. I believe the fault lies with the coop or it's 3rd party vendor that issued the card as either already active or the coop couldn't protect against someone who feigned themselves as me and/or bypassed the security measures. If someone were to come in and rob the bank would my business not be protected?  The logic of crediting my personal account for the stolen funds but not my business when both debit cards were stolen at the same time doesn't add up. I grant the consumer protection law allows my personal account to be credited but i don't believe that is the sole reason any bank would want to do so. It's because there's an ethical reason to do it not only for one account but for both.  Anything less, honestly isn't just. Every bank, police officer and person I've spoken to about this matter, have all said this shouldn't have been a difficult issue. BE WARNED

Nowhere online does it state that the ATM is only available during select hours, or that those…read morehours have changed. The website and even Google state its 24/7 when its not. For the past few months, 2/3rds of the times I go to use the ATM the doors are locked and there are a dozen customers trying to get in and confused about why they can't.

I'd thought there was no bank worse than Chase until I visited this branch of Capital One, where…read morethe modus operandi seems to be geared toward diehard fans of sitting in the bank lobby and waiting for their name to be called from some ethereal sign-in list no one tells you about. Further, if you have Capital One 360, good luck accessing your account from a Capital One branch. What -- do you expect them to be correlated?!?! Awesome!

Today, I arrived at this Chase location about 5:30. My teen son needed a new atm/debit card. I went…read moreto customer service. There was no one to greet me. I stood at customer service for approximately 15 minutes then a man passed by and I asked does he work here. He said yes and I explained my teen son needed a new bank card. He abruptly said "I work here but I don't do that!" So I waited another 10 minutes and the abrupt employee returned and said I will help you. He told me temporary cards are no longer issues and he can only help with obtaining one which will be sent by mail. I have been with Chase for at least 15 years and I've never walked into a Chase Bank without a representative greeting me. I never had to find a person to help me. Maybe I'm accustomed to the great customer service of the 55 Water Street NYC location where as soon as one comes inside you are greeted and asked what can I do for you. The employees of this location need to be retrained in customer service. I wish I could give ZERO stars fir this location.

I have been with cheese for over 10 years two weeks ago I want to add my husband into my account…read moreand to open an account for my son, The lady obviously had a problem with me being Hispanic her name is Grace kropiwnicki she was very rude she asked me if I was a USA citizen very loud and she just make me a husband feel out of place. I asked to speak with the manager and she told me that the manager/supervisor was very busy and he won't be able to take me in until tomorrow so all she did was give me her card and told me if I needed to make a company to call the manager tomorrow. I end up going to another chase bank they actually help me they were very nice and I got everything done in one day.

There isn't an option for less then one star also there's no option for use of ATM machines at…read morenight . They lock the doors do to homeless people, which means customers like myself have to incur fees from other banks. Placed an order at the bank with a manager on Monday told order will be there Friday today teusday there's no knowledge of my order supposedly that mgr, is on vacation & Mgr Beatrice was rude and told me nothing she can do that she'll try to put in an order & see what happens . A few months ago ATM machine was not working , they put no out of order sign on it . I tried to make a withdrawal for my rent, machine gave no money it was deducted from my account . I had to wait over a week to be credited & at the time a Mgr was there opening up, she told me she knew ATM was not working & not to worry that I would have no problems. Of course a lie, ended up making late payments.