Love the bank but this is happening more and more. New manager doesn't mange this branch very well…read more This is unacceptable for a busy branch.

They are very nice , sure they can be slow at times but very knowledgeable of their products. They…read morego above and beyond helping out customers. The store supervisor is very nice.

Review Update: I spoke with RSB Management after this Yelp review. While the review is accurate,…read moreRSB indicated they will temporarily increase the $1,500 withdrawal limit if you call them. Handled on case-by-case basis. That's something I did not attempt. RSB did not ask me to change this Yelp review. Original Review: I have been a RSB saving account customer for over a decade...steadily adding monies to the account. Last month the day arrived, and I need to withdraw. To my shock, the daily withdrawal limit is $1,500. In fact the practical "daily limit" is $1,500 every 3-5 days before the website allows another daily withdrawal. It has taken me 2 months to withdraw my money. I am glad I had other monies available. Be forewarned about this out-of-whack bank policy. Tip: The bank has competitive saving account interest rates...good until you need your money.

My Ridgewood branch is Yorkville in Manhattan. Customer service and everything else is absolutely…read moresuperb. Banks like Citi and Chase treat you like crap no matter how much money you have in their bank,

The employees at this bank are completely incompetent. Instead of knowing what they need to get…read morefunds to the beneficiaries of a parent who has passed, they make you jump through hoops and make multiple phone calls, get things notarized, and have someone show up multiple times to spend over an hour at the location itself. Instead of listing everything that is needed for a transaction, its a game of "we need this" only to come back 3 different with another hoop to jump through. And totally incompetent and classless in the manner that it is done.

Online banking system is very antiquated and they need to step in to 2026 and make it more user…read morefriendly, in bank staff are decent enough

Highly annoyed and waste of time this credit union is! First off wasting 25.00 dollars is still…read moreexpensive in these hard economic times and it's non refundable! Secondly why didn't you first tell me the additional terms and than proceed to deny my application for the credit and than try and bait me into a co-signer for a loan I don't want? Honestly this credit union is good for depositing petty cash into a savings account. Anything else not so much and forget about trying to build your credit back up with their so called security credit repair cards. Again you will need a large deposit to at least have the credit card for a year to even consider getting a unsecured credit card. He rep I spoke to was even more unhelpful Jose and didn't properly explain all options till after I said this was a waste of time and money. What is the point of using a credit union when you can't utilize it unless you have at least 10,000 in your credit union's account. Be wary when dealing with this credit union they also keep sensitive documents on file for up to 2 years.

DO NOT OPEN ANY BUSINESS ACCOUNT AT THIS CREDIT UNION. Your money isn't protected! I had both my…read morepersonal and business debit cards stolen out of the mail and accessed without the secret pin envelopes that were mailed separately. The bank's security auto-fraud alerted me to a suspicious purchase after $1000s of transaction had already taken place. After filing a police report, and escalating to every department in the coop, the coop still refused to reimburse me the money stolen from my business account, and credited me only my personal debit loss, even when there was clear evidence that money from both of my debit cards was taken from the same ATM at the same time and the criminal investigation is still open. I'm exceedingly frustrated and saddened that I'm needing to write this review. I've been a coop member for over 10 years and have been helped immensely over the years but cannot accept the quality of service in response to my claim when I've received such great care in times past. My only recourse now, besides a law suit, has been to withdraw my money and write a negative review in order to warn others not to open a business account there since business accounts don't afford the same protections as individual consumers. BE WARNED! On 5/24/22 4 months after the initial theft, and escalating my dispute through every rank, Asta Cummings, Cathie Nieves, Samira Rajan, and Rebecca Pear who then finally told me that I needed to speak to Paula, on the supervisory committee. I was informed by her, that her review of the matter still did not evince that the bank was in noncompliance with both internal policies and banking regulations in handling my case and that Federal banking Regulation E protects consumers from electronic funds theft but Regulation E does not cover business accounts; therefore, the credit union is not required to provide credit for the lost funds. I have not had the time or the energy to address this kind of injustice. She literally, gave me no assurance that if my business card was stolen again or mailed and stolen again with illicit purchases, that I would have any protections! I certainly cannot be at fault for requesting bank cards to be delivered the only way I was told was available. I did not receive the cards and honestly cannot believe this is my liability. I believe the fault lies with the coop or it's 3rd party vendor that issued the card as either already active or the coop couldn't protect against someone who feigned themselves as me and/or bypassed the security measures. If someone were to come in and rob the bank would my business not be protected?  The logic of crediting my personal account for the stolen funds but not my business when both debit cards were stolen at the same time doesn't add up. I grant the consumer protection law allows my personal account to be credited but i don't believe that is the sole reason any bank would want to do so. It's because there's an ethical reason to do it not only for one account but for both.  Anything less, honestly isn't just. Every bank, police officer and person I've spoken to about this matter, have all said this shouldn't have been a difficult issue. BE WARNED

Nowhere online does it state that the ATM is only available during select hours, or that those…read morehours have changed. The website and even Google state its 24/7 when its not. For the past few months, 2/3rds of the times I go to use the ATM the doors are locked and there are a dozen customers trying to get in and confused about why they can't.

I'd thought there was no bank worse than Chase until I visited this branch of Capital One, where…read morethe modus operandi seems to be geared toward diehard fans of sitting in the bank lobby and waiting for their name to be called from some ethereal sign-in list no one tells you about. Further, if you have Capital One 360, good luck accessing your account from a Capital One branch. What -- do you expect them to be correlated?!?! Awesome!

This review is to commend the matchless professionalism that Customer Service Supervisor Jacqueline…read moreMorrison had demonstrated when she had resolved a difficult problem regarding a safety deposit box on 1/20/24 that had involved Ridgewood Savings Bank branch located on 74-25 Grand Avenue in Elmhurst New York. Despite the initial difficulties in resolving this problem due to a miscommunication by me, she, however, remained calm and eventually researched further on whom had rented this said box. Once she had ascertained that I and my brother, George, had rented this box, she then permitted me to open this box so I could remove the contents and therefore finally close out this box. After I had turned in the safety deposit key to her and Ms. Morrison had given me a receipt pertaining to my brother's lost key, Ms. Morrison ended a four-year long legal problem involving my mother's estate. It is because of this legal closure that I can finally rest regarding my mother's estate and get on with the rest of my life... Once again, I thank Customer Service Supervisor Jacqueline Morrison for the service she had rendered unto me, and I would recommend her to anyone needing banking services pertaining to Ridgewood Savings Bank. --Ronald G. Mazzella

From the owner: At Ridgewood Savings Bank, Multiply the Good is more than our motto. It's our mission. For over 100…read moreyears, we've made it our purpose to create a positive impact across New York City, Long Island, Westchester County and beyond. Whether you're building your savings, buying your first home, growing a business or planning for retirement, Ridgewood is your community-focused financial partner - delivering award-winning service, leading-edge technology and a full selection of accounts, loans and services.

There isn't an option for less then one star also there's no option for use of ATM machines at…read morenight . They lock the doors do to homeless people, which means customers like myself have to incur fees from other banks. Placed an order at the bank with a manager on Monday told order will be there Friday today teusday there's no knowledge of my order supposedly that mgr, is on vacation & Mgr Beatrice was rude and told me nothing she can do that she'll try to put in an order & see what happens . A few months ago ATM machine was not working , they put no out of order sign on it . I tried to make a withdrawal for my rent, machine gave no money it was deducted from my account . I had to wait over a week to be credited & at the time a Mgr was there opening up, she told me she knew ATM was not working & not to worry that I would have no problems. Of course a lie, ended up making late payments.