The employees at this bank are completely incompetent. Instead of knowing what they need to get funds to the beneficiaries of a parent who has passed, they make you jump through hoops and make multiple phone calls, get things notarized, and have someone show up multiple times to spend over an hour at the location itself. Instead of listing everything that is needed for a transaction, its a game of "we need this" only to come back 3 different with another hoop to jump through. And totally incompetent and classless in the manner that it is done. read more

Online banking system is very antiquated and they need to step in to 2026 and make it more user friendly, in bank staff are decent enough

Been banking here for over 40 years , it's still your neighborhood bank where can sit and talk with a banker . Service is quick and friendly. read more

Worst customer service ..dont bank there..locked me out of my mothers account saying i can't do her banking cuz it's fraud...WTF.. Maspeth branch... They broke hippa laws hunting my mom down in rehab when I verified the transactions and said dont bother her there. They put her in a position of real fraud happening now since how's a 92 year old to check her account and pay bills By making her upset in rehab she's had a medical relapse Do they give a crap?.... Nope...not at all read more

Callie from the Ridgewood branches is an excellent lady. She is always patient and know her job so well. Wonderful woman who is always smiling and willing to help all customers. I always go to her! She is so patient!!!!!! They need someone like her in every branch! ! ! read more

Truly, this is a pathetic ugly bank to bank At. Customer service is very mixed up and never gets back to their customers. Bankers are all rude and have no patience for customers. People who work here do not care for their customers. It's a disgusting bank, if you're thinking to bank here dont do it. The customer service you get from this bank is very cheap and the way they treat people is not worth it read more

I confess I have had my issues with Maspeth throughout the years given low rates are when treasuries and other bank account APY's are more than competitive. However, Christopher at the main office branch could not have been more cooperative and understanding given a change in account ownerships. I was never judged, rushed, pushed or hustled. I mention this as customer service was excellent and perhaps that human touch is worth the lower rates, depending on your priorities. read more

This bank is a borderline criminal enterprise. Their mortgage payment method is exhibit A in what I hope will become their undoing. So, everyone has a 15 day grace period. Now, if you submit your payment electronically after the 10th of the month, they will astonishingly take up to 6 DAYS to process this instantaneous transaction AND then charge you a late fee which is between $150-250 or more. The obvious reason they do this is to charge obscene fees they're not entitled to a/k/a free money. If this were not bad enough, they actually acknowledged on the phone that they're aware of this "glitch" and are working to speed up the transfer time. So, they know they're at fault and they don't care - they're gonna go right ahead and keep collecting illegal fees. And, oh, they're not really working on it - this has been a problem for well over a year. A 10th grade understanding of coding could fix this problem in minutes. In short, unless you don't mind being charged exorbitant, unearned "fees" find another bank. read more

This is a great community bank that has served Maspeth and the other areas bordering Maspeth for many years. They worked with and contributed to these communities in many way; including events fairs, big band in the parking, old car shows. They have over the years expanded (ATM, drive-thru, larger loan offices, more parking) to meet the needs of the younger residents of the neighborhood yet keeping the friendly community bank image. Many other banks have move into the area to take up serve younger residents that have settled into the area these past years so competition is heavy. My whole family still banks here and we enjoy there friendly service, low or non-existing charges. Because it takes very little to open a saving account, all my kids started their first savings account with a couple of bucks. And they still have free coffee. read more

Maspeth Federal Savings - Banks & Credit Unions Near Me - Maspeth, New York

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If you are using their online banking system, think twice before using this bank. I have tried to print out my checking account list of transactions and when you print there is a header that covers your transactions. Therefore, you do not see all of your transactions. I have called about this and spoke with three different people who always say the same thing, "I will put in a ticket to have it fixed and someone will call you." Did they call any of you because they certainly did not call me and it is not fixed. Horrible customer service! read more

Excellent bank that serves the community so well. I am so impressed with the positive work ethics of each employee. Strongly recommended!

I am trying not to write this in a rage. This morning there was only one teller in the Forest Hills branch. The customer at the window had a complicated transaction and that slowed things up. I waited and waited and then three other people were in line with me. There were two "officers" present: one behind the teller and one at her desk near the entrance. Both kept their backs to the line. As we waited and waited, the one at the desk took out her lunch and exited. One of the women on the line knocked on the divider and asked the other one if she could help us. After some time she went to a window but she had no cash. At this point I was first on line. However, she could not serve me because I needed a cash return. Therefore, the others behind me were taken first. When I finally reached the window the only teller-a very nice young man- took care of me. I asked for a checking statement from 11/30 until today-12/31. He printed the statement and I left. There were still others waiting. When I got home and started to balance my checkbook I discovered that the statement had no check numbers! (It was also dated 11/30 to 1/7/21- quite prescient!) I called the bank and spoke to Ms. Simpson (the lunch lady). She checked the account and told me she could print out a new statement and I could come and pick it up. So much for service. I have been using Maspeth in Forest Hills for almost 30 years. In the last few years, and especially this year when new computers were put in place, the service has been spotty. The tellers seem to be new and do not last long. I don't know if that's due to Covid but the whole atmosphere has changed. Years ago there was a manager named Vickie. ( I'm sorry I don't remember her last name.) She would have opened a window and had cash and a smile. Days of that kind of service are gone. Mores the pity. Perhaps it's time for a change. read more

They appear to be obstructive to assisting people with their banking needs. I will never do business with them again. If I could give them negative stars I would. Avoid Sharon at Fresh Meadows unless you have a lot of time and like people without social skills. Jim read more

Great bank, you feel at home here, you can't get that with the big guys. Free checks, free checking account and also free Electric Vehicle charging, you can't go wrong! read more

Bank's new system is inconvenient for customers. Management will not admit their mistakes. Different managers give you different stories and always blame the system. When errors are pointed out to them they say it will be fixed but they never are, costing customers money and aggravation. After many years I closed out my account and advise you to do the same. read more

I have been a Maspeth Bank customer for 9 years and recently the new bank management established has a terrible reputation and dozens of complaints for charging you late fees on your loan when your only one day late, after the first of the month, even though you have a 15 day grace period. what is up with that! Then, they will not take your payment(s) and late fee until the following month which then affects your credit rating of being late 30 days!!!! This bank has become a poorly managed sham and "does Not treat your like family". New management are only concerned about the bottom line and not long term customers. read more

Maspeth Federal Savings Bank is an incredible bank. I bank at the 69th Street branch in Maspeth, New York. I am always met by smiling faces and individuals that go out of their way to make my visit pleasant and efficient. All of the tellers are wonderful and in particular, the supervisor, Mr. Christopher Sanford has been more than helpful to me in many instances. Rose Marie Milcetic read more

I've been going here since I was 12...And I gotta say, the bank is really old fashinoed. The staff changes every few years. All of the men, that work here, are really nice. Some of the women that work here are nice. read more

The banks policies are outdated. The mortgage is the worst, they will not allow you to make a payment on your mortgage if you have any outstanding late fees. You are forced to pay the late fee first, and if you don't have the late fee from last month, guess what they wont accept your payment for this month, and your charged another late fee. In personal accounts funds are available in the 7th business day, which completely ridiculous. Worst decision of my life for using them for my mortgage, not to mention their mortgage rates are higher then other banks. read more

Maspeth Federal is a good old fashioned family bank. Not only do they have everything you need with great service, they also throw a BIG party every year for the whole neighborhood called "Smile on Maspeth Day." Rides, shows, food, fun all for free!!! This is a bank that cares for its customers. We feel like family! read more

This is the worse bank I ever experience I mail my check for my mortgage payment every month to them and it's always lost or return back to me it happen 8 out of 10 time and when I call to arrange a payment with them there is no way to do it the only way is by opening an account with them and have my mortgage payment paid automatically from there and I will never do that because I am already tired of them I always pay my bill by on line banking and my bank always have to mail them a check they don't have on line banking it's crazy I will have to refinance with a deferent bank for that reason and I think it's better then opening an account with them they don't know what they doing there My advise to every one is Don't ever use that bank read more

Worst bank ever. I accidentally overdrafted by $3. They never notified me or or called me. I found out when i went to deposit money and the teller told me my account was closed and why. One of the managers told me not to pay the $3 overdraft amount and it would show up on my credit report. After that, I went to talk to a representative to dispute the issue. When she pulled up my account, I found out they had the incorrect contact information on file for me. I have no idea where they got the out of state information from since I never lived in any other state besides NY. They closed my checking account two days after the overdraft. I had the information corrected. A week later I received a letter in the mail saying they would not allow me to open a bank account with them because I overdrafted. I've banked with Maspeth Federal for at least 17 years and always overlooked the errors they made in the past. My family and I used to sarcastically refer to them as the High Tech Bank because they can't get anything right and they think by updating the physical appearance of the bank automatically makes them a more modern bank. If you're thinking about banking with them, think twice. On top of them mismanaging personal info, they have ancient rules and policies that don't even apply in modern times. You're better off banking somewhere else. read more