TD bank has done wrong by me and I've been robbed of my own money by them. In APRIL, I went to Stop & Shop and swiped my card 3 times, all of which were denied. I ended up using my credit card from a different bank to pay. I realized I actually was charged for those first 3 swipes when I got home, called to dispute it and was told I'd get back my first two charges automatically but that the 3rd would go under an investigation. I understood there was a protocol to follow and was very patient. After a few weeks I called again and was told it was still under investigation. Since then I've spent hours upon hours on the phone with TD bank and spoke to many managers that told me that the investigation is taking long because Stop & Shop had not returned the money to the bank. At one point I had a conference call with TD bank and Stop & Shop in which I found out that Stop & Shop sent back all 3 payments to TD. TD bank stated they only received 2, which is false, they just hadn't applied it to my account. The investigation continued. A few months ago a manager at TD told me to bring in a statement to a TD location to prove I paid with another card. I brought that statement in on October 16th. The woman, Carolina, who helped me was kind but didn't see any notes on my account about what to do with that statement, she saw the notes about the investigation but nothing directing her with what to do with the statement once I brought it in. She told me she placed it in the system and to call her in a week to check the status of the situation. I called her a week later and she told me nothing came up yet and to give it a few more days. Days later I received a notice in the mail from TD stating that the investigation has been completed and that I would not be receiving the money back since the claim was filed on October 16th and was past the 60 day time limit. I called TD right away and told them I filed the claim the date it happened on April 20th and that I've been dealing with this investigation very patiently but that this was downright wrong. I spoke to customer service and then a manager and nobody there could see any notes on my account for anything before October 16th. Somehow everything was erased and all of those grueling hours I've spent on the phone fighting for MY money back have suddenly become non-existent. I find this horrifying and irresponsible of TD bank. I no longer trust TD bank after 10 years of being a loyal customer. I've been jerked around and robbed for 6 months and I'm officially filing a police report for fraud and contacting the Better Business Borough. I will continue to share this story across all social media platforms until my money is given back to me. All of those phone calls have been recorded and TD bank will be caught for their thievery and irresponsibility. I'm not stopping until my money is back and I'll make sure everyone I know knows that TD cannot be trusted because they will steal from you! read more
