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    Citibank

    3.1 (7 reviews)
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    Services - Citibank

    Personal banking

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    4 months ago

    Very courteous staff and knowledgeable. I needed a safety deposit box, and they accommodated me.

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    8 months ago

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    5 years ago

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    12 years ago

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    7 years ago

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    15 years ago

    Get your stuff done! Location is great, always clean, and they even have red envelopes during Chinese New Year! How great is that?

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    9 years ago

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    TD Bank

    TD Bank

    (24 reviews)

    Hillcrest, Flushing

    So, I get a solicitation offer in the mail to my address, open a new savings account with an…read moreinitial deposit of $10,000, let it sit there for 110 days and get $200 in "free" money. So, I check my fat mattress and say "Yeah, I can do this." So, I go in to open a new account, but they won't do it because the solicitation was not addressed directly to me. Mind you, I've lived at the address for 23 years and the solicitation was addressed to a previous tenant from almost a quarter of a century ago. GTFOOH. The money went back into my fat mattress.

    I have a TD bank joint account with my husband but preferred to bank separately with Chase. My…read morecousin in Europe needed to wire transfer my inheritance. I was working full time and did not want to make a trip to my bank. My husband was going to TD Bank for something else, so I asked him to get the SWIFT number for the international wire transfer. He brought one and I sent it to my cousin. We agreed on the trial transfer of $500 just to make sure. Glad we did! It did not go through. I sent my husband to find out. He came home stating that he was told by TD bank employee that money did not come and my cousin needs to request a reversal. I told that to my cousin who checked everything on his end and confirmed everything was correct. So I took a printout he provided to TD bank. It was almost 1 month after the transfer was made. The lady called somewhere and located the money, however, said I have to answer some questions for the money to be credited to my account. Okay, I did and finally got the money on our account. While I was waiting in her office she brought me 2 credit card offers I did not ask for. Next my cousin made another wire transfer of $1000 to see how it would go through. Again the same issue. I went on Saturday to clarify and answer questions. They told me to sit down and wait while they were gushing over another customer's big dog, were clueless about the questions and had no interest in resolving my issue. After days of waiting and several calls my husband made to them, we finally got the money. I did not want to go through this again, so I went to Chase Bank where my personal account is. I forwarded the SWIFT number to my cousin who by now made multiple wire transfers in $3000 increments as he no longer trusts American banks. All of them were credited to my Chase account in 2-3 days, no questions asked or answered, no calls or trips to the bank made. Now I am temporary working only one day a week by choice and plan to go back full time after the holidays. I have plenty of credit, use only small part of it and pay my balance in full every month but my 5/3 Bank credit card I had for 20 years does not offer great rewards, or at least they did not update them. Since TD Bank offered $200 back and better rewards and I had time to do it, I went to their branch with the printouts they offered me when I went to complain about the missing wire transfer. Well, I just now got a rejection letter in the mail that my income is not sufficient! No kidding! When my income is sufficient, I do not have time to go to the bank. By the way, my credit score is 880. The worst bank I have ever dealt with!

    Santander Bank

    Santander Bank

    (3 reviews)

    Ozone Park

    I seldom do over the counter transaction unless I need to withdraw a large amount of money. So…read moretoday I went to this branch to my business, only a handful of clients inside and there are two bank associates in front. I'm next in line and this bank associate is just to engrossed fidgeting on his phone, took him a few minutes to realize I'm standing there or intentionally dismissing that I'm there ‍. No warm greetings... no eye contact. Told him the amount I need to withdraw and blatantly told me that I don't have enough funds, without even checking the other funds in my other bank accts. Its as if I interrupted him in the middle of something and just wants to get rid of me asap. He's demeanor is unprofessional and has been checking his phone all the time while assisting me. I guess customer service is not the main priority of this branch.

    I don't know how this bank business goes but to day I didn't see any customer service or security…read moreguard at the bank (maybe they went to lunch, lol) It was un organized line through teller and made me confused who was on the line because I don't want to cut in front of anybody so I had to keep asking and I think the bank should hire me to doing that for them, lol. Tellers were so so, not good not bad not giving a smile. In the service industry the service should be the most important right? Like I said I don't know if this bank is doing good or not but they might don't have enough money to train worker how to make customer feel welcome.

    Citibank - banks - Updated May 2026

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