Sharon Dexter at the 164th St location in Jamaica is such an amazing personal banker. She assists…read moremy mom each and everytime my mom goes in. She goes above and beyond to resolve my mother's issue/s. She's an asset to the organization and is always a pleasure to interact with. We appreciate her and all her efforts. Hope she gets the recognition and acknowledgement that she so well deserves.

If your looking to change bank or not, I would highly recommend banking in this branch solely…read morebecause of Mrs Sharon D. She is highly talented Bank Officer that will do everything possible to ensure your banking needs are met. She will go further by explaining how you can benefit by doing certain things that will allow you enhance your banking experience and earn more money back into your pocket through various different credit cards and bonus programs the bank is offering.

This is a pretty good bank.my experience with the staff there has been a good one.you can expect…read moresome long lines there sometimes. Waiting to see the tellers, and some time a little line to use the ATM machine. But overall it is a decent bank on Jamaica Avenue.

Love it ! Great place! I really like the color blue which is why I chose this bank! People are nice…read moreto me and I'm happy

This for the atm…read more. I've never encountered anything wrong with the machines. They updated it to dispense different denominations for the bills *finally* which I appreciated. It was quick and easy and there are always many available. As for the shadiness on sutphin, I would use the atm inside the bank around employees if making a big withdrawal or doing anything with cash going from your bag to the machine.. I've had a few uncomfortable interactions with other patrons and felt uneasy and ended up leaving before I could withdraw. Just watch your surroundings. I see why many rather withdraw with a teller here rather than ATM.

This particular capital branch is usually crowded. If you are just going to the atm its not bad…read more.but if you are going to see a bank teller the wait is really long. And the line can be almost to the door going out side.no matter what day it is or what time it is when ever I have been there it is always a long wait.my advice to you is only go if you have to use the atm that would be the best choice. If you don't want the long lines and long wait. But it is not a bad bank the teller's are always friendly and courteous when ever I have dealings with them .

So, I get a solicitation offer in the mail to my address, open a new savings account with an…read moreinitial deposit of $10,000, let it sit there for 110 days and get $200 in "free" money. So, I check my fat mattress and say "Yeah, I can do this." So, I go in to open a new account, but they won't do it because the solicitation was not addressed directly to me. Mind you, I've lived at the address for 23 years and the solicitation was addressed to a previous tenant from almost a quarter of a century ago. GTFOOH. The money went back into my fat mattress.

I have a TD bank joint account with my husband but preferred to bank separately with Chase. My…read morecousin in Europe needed to wire transfer my inheritance. I was working full time and did not want to make a trip to my bank. My husband was going to TD Bank for something else, so I asked him to get the SWIFT number for the international wire transfer. He brought one and I sent it to my cousin. We agreed on the trial transfer of $500 just to make sure. Glad we did! It did not go through. I sent my husband to find out. He came home stating that he was told by TD bank employee that money did not come and my cousin needs to request a reversal. I told that to my cousin who checked everything on his end and confirmed everything was correct. So I took a printout he provided to TD bank. It was almost 1 month after the transfer was made. The lady called somewhere and located the money, however, said I have to answer some questions for the money to be credited to my account. Okay, I did and finally got the money on our account. While I was waiting in her office she brought me 2 credit card offers I did not ask for. Next my cousin made another wire transfer of $1000 to see how it would go through. Again the same issue. I went on Saturday to clarify and answer questions. They told me to sit down and wait while they were gushing over another customer's big dog, were clueless about the questions and had no interest in resolving my issue. After days of waiting and several calls my husband made to them, we finally got the money. I did not want to go through this again, so I went to Chase Bank where my personal account is. I forwarded the SWIFT number to my cousin who by now made multiple wire transfers in $3000 increments as he no longer trusts American banks. All of them were credited to my Chase account in 2-3 days, no questions asked or answered, no calls or trips to the bank made. Now I am temporary working only one day a week by choice and plan to go back full time after the holidays. I have plenty of credit, use only small part of it and pay my balance in full every month but my 5/3 Bank credit card I had for 20 years does not offer great rewards, or at least they did not update them. Since TD Bank offered $200 back and better rewards and I had time to do it, I went to their branch with the printouts they offered me when I went to complain about the missing wire transfer. Well, I just now got a rejection letter in the mail that my income is not sufficient! No kidding! When my income is sufficient, I do not have time to go to the bank. By the way, my credit score is 880. The worst bank I have ever dealt with!

I went today to deposit a check and I waited more than 30 minutes one person on the window and…read morethe other one stayed inside 25 minutes and I want to deposit a check and they told me it's more than 6 months I told them it's for 1 year and the supervisor said it's for 6 months although I told them my company make it for 1 year and not 6 months. They need to be trained there experience are Zero

If I could give them zero stars I would. Do not waste your time coming to this or any Bank of…read moreAmerica. They are predatory and have the worst customer service. I waited an hour and 15 minutes to do a transaction and they wasted my time. They even lied and told me I couldn't do the transaction online but after I left, I was able to to it online in 2 minutes flat without their incompetence.

This is my favorite Citibank! the manager, bankers and tellers are so friendly and helpful. I had…read morefraud in my card so I went to withdraw and request a second card which another Citibank was unable to process. They were able to unlock my account and request a new card overnight within minutes while the manager played with my puppy and gave her treats :)

Very courteous staff and knowledgeable. I needed a safety deposit box, and they accommodated me.read more

This location is an ATM only. It's indoors so you need to use your bank card to gain entry…read more There are two ATM's inside. It's well lit and it's a convienant location for a Bank of America.

I seldom do over the counter transaction unless I need to withdraw a large amount of money. So…read moretoday I went to this branch to my business, only a handful of clients inside and there are two bank associates in front. I'm next in line and this bank associate is just to engrossed fidgeting on his phone, took him a few minutes to realize I'm standing there or intentionally dismissing that I'm there ‍. No warm greetings... no eye contact. Told him the amount I need to withdraw and blatantly told me that I don't have enough funds, without even checking the other funds in my other bank accts. Its as if I interrupted him in the middle of something and just wants to get rid of me asap. He's demeanor is unprofessional and has been checking his phone all the time while assisting me. I guess customer service is not the main priority of this branch.

I don't know how this bank business goes but to day I didn't see any customer service or security…read moreguard at the bank (maybe they went to lunch, lol) It was un organized line through teller and made me confused who was on the line because I don't want to cut in front of anybody so I had to keep asking and I think the bank should hire me to doing that for them, lol. Tellers were so so, not good not bad not giving a smile. In the service industry the service should be the most important right? Like I said I don't know if this bank is doing good or not but they might don't have enough money to train worker how to make customer feel welcome.

One of the worst service in this Bank of America. One of the ladies started yelling at me and had…read moreno brain to understand English. This bank has to fix it customer service. Worst service

There is always a line at this bank. It's never an easy transaction. Oftentimes the drive thru ATM…read moreis out of money.