Greg from Ridge towing came out on a very snowy day to help me unlock my vehicle. awesome service, friendly and very competent, thanks so much. read more

Greg did a great job today getting our Prius unstuck after sliding off our steep curvey driveway into a large snowbank. Thank you!

I blew out a tire on a stretch of freeway with loose cement heading to Iowa. I had no idea where I was, it was late at night, and I was initially told by GEICO that there was nothing they could do and I'd have to wait until morning. Within minutes, Ridge Towing contacted me and told me Greg would be to me in 45 minutes to attach my spare! The dispatcher had amazing customer service - kind, clear and helpful. Even better yet, Greg showed up in about 20 minutes and was very professional. My experiences with other tow truck drivers has always been very "rough around the edges" and condescending. Greg was not at all; he helped explained every step of what he needed me to do to get to better pavement, and he gave me guidance as to exactly how far, long, and fast I could travel with the spare. Maybe these things are "basic knowledge" to some but not to me, and he didn't take that for granted. I have never left a review before but Ridge Towing certainly stood out as having superior quality, and they made my night a little less miserable. Thank you!!!!!!! read more

We had an extremely positive experience with Ridge Towing Sys. We called AAA and although there were waits, first in getting through to AAA and then waiting for Ridge Towing to come, we were very impressed with Greg Duffy and his knowledge of cars. After a jump and getting the car going, he explained why the lights had still worked when the starter hadn't, as well as what had probably drained the battery in the first place and would need to be repaired. He also advised us what to do to keep the car going until we got home, which we were able to do. Greg was efficient in doing what needed to be done and direct in his communication, but not discourteous. We were very favorable impressed and grateful for his professional service. read more

Absolutely awful service. Greg (owner) broke my ratchet while changing a tire and refuses to replace it on the grounds that I didn't have a custom tool for him to use. He was an hour late and condescending from the start. Shirley his receptionist was very kind, however. read more

I had to have my car towed the other day and Greg and Shirley at Ridge did a fantastic job. I used AAA service and had hit a critter in the hwy the night before and it took out my radiator losing all coolant making the car undriveable. Greg came right out and very quickly and methodically got my Mini Cooper S all hooked up and ready to tow into the dealer at Madison. AAA let me down the night before, had to wait 3 hours for no one to show up, but Ridge took care of me promptly when I called in the next morning. Many thanks! read more

I had a very bad experience with Greg Duffey, owner of Ridge Towing System, Barneveld, WI, today. On a AAA call he came to give my car a jump start. At first, he seemed okay, but I did have trouble understanding him, as he was mumbling or muttering most of the time. We even joked a bit about our names starting with the same letters. Then, Duffey started ordering me what to do. No "Please", nor "Could you ...?" whatever he needed. 1st, it was "Go sit in your car. Pull the hood lever." The hood didn't open far enough for him or me to get it open, so I went back and tried again. Worked that time, & I had stepped to the front of the vehicle to see if he needed help (my hands are smaller than his - he is a big guy). He had gotten it open and partially raised, but ordered me to let go of it, as if I was interfering--I wasn't even touching it! Duffey then ordered, "Go sit in your car." Wow. Weird! My dad was military; I know the difference between giving directions and orders. He told me to turn on the headlights, they wouldn't go on. He stepped to the other side of the car to hook up the battery booster. The 1st time he asked me to start the car, I couldn't understand him: his head was under the hood on the opposite side of the car, and he was speaking unclearly. The car started immediately & I jumped out pretty excited, saying, "Wow! That's a great booster! What brand is it?" He mumbled, and I asked him again, politely, "I'm sorry, I didn't catch that. What brand is it?" I could understand him then: "Cost just under $500. It's a double battery system." I asked again the brand & we looked it over together to see if there was a readable label on it. I even joked about it being made in China, yet working so well, and he smiled. Obviously, at that time, I was not feeling threatened nor utterly put off by his mostly aloof and at times quite rude manner. That changed in the next few seconds. He headed to his truck, about 20' away; I walked with him. I asked if he remembered where he bought the booster; he said "No." As I started to ask him if he needed my AAA card, he suddenly stopped, pointed back at my car (we were ¼ - between the 2 vehicles), ordered me "Go stand back by your car!" & started walking again. I said "What?! I just want to know if..." as I took another step. He interrupted me & repeated his order, pointing to my car with a kind of ugly look. I stopped, shocked, & by this time, angry. He put the booster away & turned back toward me with a smirk. I asked, slowly & obviously angry, "Do you need to see my card?" He said "Yes" walking toward the front of my car to lower the hood. I walked alongside him for about 10 ft. saying, "Would it have been so fracking difficult to answer me earlier so I could go get it?" Duffey just made a noise and sneered. As I headed to the house (about 80' to the front door), I told him I had never before had someone associated with AAA treat me so rudely. He said he'd never met someone as rude as me before. I said I wasn't rude until he was, then kept quiet. I continued toward & went into the house, looked for the card, & called AAA. By the time I found the card, he had left. I reported the incident to AAA, & I was pretty shaken up during the telling. The first AAA person I got was very sympathetic and supportive, and after I told her my story she got a supervisor, Annie, on the line. Initially she was somewhat dismissive and we had it out a bit. She soon came around to my point of view, especially when I made it clear that even though Duffey did not touch me at any time, clench a fist, or make any verbal threats, a smaller or insecure person would very likely have felt threatened by his behavior. I called Ridge Towing and spoke to Shirley. I had calmed down considerably by then, and up front I said I was sorry to have to report a problem. She was totally apologetic, open & supportive, never dismissive, disbelieving, or condescending. She thanked me for reporting the problem, saying "Problems can't be fixed if you don't know about them." Although she didn't sound shocked, I didn't get the impression she was thinking "Great, here we go again," as she might have if such behavior and attitude had been reported other times. We actually had a very nice conversation. Both AAA and Ridge Towing know never to send Greg Duffey on a call to my place, or to me, ever again. I don't know why Duffey didn't want me to see in the truck. He never told or asked me to move away from him, nor stepped or shifted away from me at any time. Your speculation is as good as mine. If anyone else has had similar problems with Duffey, please let Shirley and AAA know, and post your incident here. If you felt at all threatened by his actions, please notify your appropriate law enforcement agency. Even if he did not do anything criminal to you, this might be part of a larger pattern of behavior. Certainly, no one has the right to order you around on your own property! read more

Very nice people do deal with. Shirley was very helpful on the phone. Greg the driver was nice, and, efficient at securing my motorcycle for a long trip. John M. read more