I took considerable time to prepare this review to ensure it was accurate and fair. We contracted with Ridge Max Roofing in Tampa to replace our existing shingle roof with a metal roof on our large farmhouse-style home, seeking a long-term upgrade with a lifetime guarantee. The project cost was significant--nearly six figures--and we were promised a 6-7 day installation by a highly experienced, professional metal roofing crew.
The initial sales experience with Mike was positive. He was professional, responsive, and knowledgeable. Unfortunately, execution fell far short of what was sold.
What was represented as a one-week project extended to nearly a month. The assigned supervisor, Eduar, spent limited time actively supervising the work, frequently remaining in his truck on the phone or managing repeated trailer issues in and out of our driveway. The crew itself was subcontracted, had completed only four metal roofs prior to ours, spoke no English, and lacked basic equipment--including ladders--which they repeatedly took from our property without permission until Ridge Max was contacted directly.
Jobsite cleanliness and safety were unacceptable. Our pool and lanai were left covered in debris that we ultimately had to clean ourselves. The crew regularly worked after dark on a steep roof using cell phones for light, creating a serious safety concern that required intervention. Beer cans were later found on our property, which the supervisor acknowledged purchasing for the crew.
Communication deteriorated after the first few days when Ridge Max reduced crew resources and continued to supply faulty equipment. Promised timelines were repeatedly missed, and concerns were consistently raised without meaningful resolution. We were pressured into purchasing attic fans with the assurance they would be installed at no charge; however, installation was delayed for weeks and nearly placed in a highly visible front-facing location rather than the agreed-upon rear placement.
After escalating concerns to the original salesperson, a second supervisor was sent who acknowledged our dissatisfaction and stated the company "owed us at least a steak dinner." Despite requests, the owner declined to contact us or visit the project. We were asked to leave a five-star review and told a gift card would be sent--this never occurred.
While the crew returned once to address outstanding items, numerous scratches and signs of rust remain on our new roof. Overall, the workmanship and project management did not align with what was marketed as a premium, professional installation.
Buyer beware. Ridge Max Roofing did not deliver on its stated promise to "protect what matters." Based on our experience, the company prioritizes its bottom line over quality, accountability, and customer satisfaction. read more