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Ricoh Corporation

5.0 (1 review)

Services - Ricoh Corporation

Copymaking services

Printing

Scanning

Ricoh Corporation Printing Services Photos

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16 years ago

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DTF Center - Custom DTF Transfer

DTF Center

(6 reviews)

North Dallas

Initially my husband and I were really pleased with the quality and customer service received when…read morewe started using them, so pleased that we would drive from Fort Worth and Lancaster for services. Well here lately the customer service has drastically decreased. The chick with the curly hair is beyond rude and unknowledgeable of anything asked. She doesn't greet customer and appears to get an attitude when asked to do her job. I honestly dnt know how she got a job working there. Anywho after the frustration she cause us today we will not return and if I was the old me she probably would have caught these hands, But yes everyone else was a pleasure working with!!

Very disappointing experience with DTF Center Dallas today. I have been a customer for over a year…read moreand have spent a significant amount of money with this company, but after how I was treated today, I will not be returning. I first tried to place my order through their website, but it repeatedly showed "failed to upload" when trying to submit my files. I then used their website chat to ask for help and requested an invoice since I had already shared my Canva document with them. No one ever responded in the chat. Since I still needed the order, I began calling around 3:00 PM and had to call continuously for almost an hour before someone finally answered the phone. I was told the Dallas location was on another call and would be transferred once they were finished. When I finally spoke to someone at the Dallas store, I confirmed multiple times that the prints would be ready the same day. He said yes. I shared the Canva document, he sent the invoice, and I paid immediately. I even asked again if the order would be ready today, and he again confirmed that it would. The Shop app even showed the order being packed for pickup, so I sent my husband to the store. When my husband arrived, the first employee helping him smelled strongly of marijuana and appeared to be under the influence, which was extremely unprofessional. After that, the same employee I spoke with earlier suddenly said the order would NOT be ready until tomorrow, completely contradicting what he had told me earlier. When I spoke with him on the phone to clarify what happened, he was very rude, repeatedly interrupted me, and raised his voice instead of addressing the mistake or trying to resolve the situation. For a business that relies on time-sensitive print orders, clear communication and professionalism are critical. Unfortunately, this experience showed poor communication, rude customer service, and staff behavior that raises serious concerns about professionalism. After being a loyal customer for over a year, this experience was unacceptable and I will be taking my business elsewhere.

Ricoh Corporation - copyshops - Updated May 2026

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