I am really not sure what has happened to this company, but it used to be a wonderful company and…read moreeasy to deal with. I ordered a case of shells, and a call. upon receiving my package, there was one box (9 boxes short of a case) and it was the completely wrong ammo, not what I ordered. The lady at customer service was very rude, arguing with me and telling me that I did get the correct shells, when I had them in my hand and had emailed her an image of what was received. they were not in fact the correct shells. She informed me that she didn't know when the rest of the shells would be shipped and they appeared to be out of stock (they were listed in stock on their online inventory) and after arguing with me about that, I told her I'd be glad to pay for the one box, but I wished to cancel the order. She told me it could take a while to process, which I do understand, and that she had set the refund in motion and to check back in two weeks is when I should expect to see it. Fast forward three weeks (left one extra week for good measure) and still no return. I call and inquire, I am told that there is no refund to be seen but after explaining everything, and seeing that there had been issues with the file, he set the return in motion. Fast forward 4 days, I see the refund come through, but for the value of the shells only, not the call. I politely inquire again, and and told that he can see where the call was returned, it not refunded so set the refund in motion. And now I am patiently waiting another 2-3 weeks (with business days only) to see a full refund from a completely botched order. I understand that we all make mistakes, but the way this was handled, the return not being set in motion initially, and then the initial phone call with the lady arguing with me telling me I did receive the correct item when it definitely was not the same box of shells I had ordered, really all just turned me off of MPW. I grew up ordering out of the catalogs as a young kid, and MPW catalogs inspired me to always want to hunt flooded timber green heads form a young age. Rest in peace to what used to be a good company, and thank you for the times it was good, but I think I am committed Roger's customer now. Save yourself the hassle, don't shop here.

Better communication on orders and be truthful about when and what has happened to orders. Basic…read morehonest customer service- don't tell people their order has shipped when it hasn't and at least after 4 attempts, call the customer back???