0 STARS -- TERRIBLE CUSTOMER SERVICE…read more
My husband and I live about 3 minutes from Jerry's Nugget, and after this experience, we will NEVER be going back.
What makes this especially upsetting is that we rarely get a chance to have a date night. With our family responsibilities, getting out together is difficult, and this was one of the first date nights we've had in about three months. We were really looking forward to it, and the experience was completely ruined by the customer service.
From the moment we walked into the restaurant, we felt unwelcome.
The gentleman at the front who was seating guests barely acknowledged us. No greeting, no introduction, nothing. He and the server spent several minutes looking at the seating chart and going back and forth about where we were going to sit.
The server was a Black female, and I am specifically describing her that way because no one introduced themselves, we were never given her name, and the name badges were so small that we could not read them. She appeared visibly irritated that we were being seated in her section.
Eventually she said, "Follow me," and took us to the seating area. I wasn't even seated yet when she immediately asked, "What do you want to drink?"
Keep in mind, this was our FIRST time there. We hadn't even been handed menus or had a chance to look around. We were caught completely off guard and ordered sodas. Within seconds, our drinks were brought to us.
Then we noticed the silverware was dirty.
We looked at the menu and actually knew pretty quickly what we wanted because we had already looked at the menu online before coming. We put our menus down and waited.
Twenty minutes went by. Nobody came to our table.
Then an older white female server wearing fans around her neck came over and said she would be right with us. She then turned around, leaned against the table behind us, and continued talking and laughing with someone else.
We were sitting there with our menus down, obviously ready to order. There were no plates or food on our table. We were clearly waiting for service.
At that point, I got up and told them we were leaving because of the customer service.
What made the situation even more frustrating was that I repeatedly made eye contact with the Black female server because we assumed she was our server. From the beginning, she appeared unhappy that we were in her section, and it seemed like she wanted someone else to take the table. Meanwhile, the older server appeared to already be overwhelmed, while the other employee seemed to have plenty of time to walk around and fold pie boxes instead of helping customers who were waiting.
We never even got the opportunity to order food.
Then we saw the dessert bar, which was another disappointment. The desserts looked like they had been sitting there for quite some time, and there was so much condensation on the glass that it was difficult to even see the food properly.
Jerry's Nugget has been around for approximately 60 years. With that kind of history, I expected some good old-fashioned Las Vegas hospitality.
There was NONE.
Las Vegas has a million restaurants and casinos. What separates one business from another is the CUSTOMER SERVICE and the experience you give people.
We drove three minutes from our home for what was supposed to be a special date night. Instead, we left frustrated, disappointed and angry -- and we will never step foot in Jerry's Nugget again.
It is honestly a shame that employees can ruin a customer's experience this badly. A business can have 60 years of history, but history doesn't matter if customers walk out feeling completely unwelcome.